BikeTiresDirect.com Reviews 

20,958
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,019 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of high-end cycling gear, highly competitive pricing, and straightforward website navigation that makes finding items completely effortless. Buyers are consistently impressed by the rapid order processing times, exceptionally helpful support representatives, and secure packaging that thoroughly protects products during transit. However, some people mentioned occasional frustrations regarding third-party shipping carriers or unexpected delivery delays with specific orders. Consumer feedback occasionally pointed out specific issues such as packages being mishandled by drivers or marked as delivered when they could not be found anywhere.

What people talk about most

Product

Customers report widespread satisfaction regarding product selection, pricing, and overall quality. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting that shipments arrive quickly... See more

Price

Reviewers mention positive feedback about price, frequently highlighting competitive rates, fantastic sales,... See more

Order

People report high satisfaction with the order process, highlighting easy navigation, quick turnaround times,... See more

Service

Consumers find service to be positive, highlighting consistently helpful interactions and reliable order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new pair of gravel shoes, but was reluctant to order a pair without trying them on. I drove out to BTD’s warehouse/storefront, tried on a number of different shoes from several different b... See more

Rated 5 out of 5 stars

I have used BikeTiresDirect.com as a resource likely in excess of 8+, maybe 10+ years for needs with my Road, Touring, and Mountain Bikes. From Accesories to Parts. Always prompt / safe packaging a... See more

Rated 5 out of 5 stars

Finding the Wahoo Fitness Trackr Heart Rate Monitor on BikeTiresDirect on sale for $79.99 was an exceptional find. Purchasing it has been a great experience as well as the customer service. The Fitnes... See more

Rated 5 out of 5 stars

Bought a tubeless tire last year...mounted it only now and had persistent leak on seam despite extra sealant, etc. Got some good advice, sent me a different sealant free, which helped but wasn't perfe... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(20,958)

1,874 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. The product and shipping costs were fair. It arrived in a timely manner and was exactly as expected.

1 September 2026
Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service! I recently ordered a pair of cycling shoes and made an error when placing my order. Michael G. took care of everything for me, on a long holiday weekend no less! Thank you for the easy and stress-free experience -- this is precisely why Bike Tires Direct is my go-to destination for all my cycling needs. They have a fantastic selection, too -- I can always find what I'm looking for (and more)! Keep up the great work.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Online and in store - great experiences.

BTD in store staff are friendly and helpful. I’ve ordered online and recently flew in to Portland. Easy access from PDX and in person was great. Was able to browse a bit and settle a few more orders. I appreciate the BTD expert advice. When an order doesn’t work out, the return process is easy and efficient! Huge thanks!

25 August 2026
Rated 4 out of 5 stars

Overall positive shopping experience

Overall positive shopping experience. I enjoyed the ease of ordering and the great deals that I got. The shipping was a little troubling. My order was accepted by the Amazon shipping partner and the shipping info never changed for a week and a half+ w/no update. It went so long I was going to ask customer service about my order but just blew it off instead and was patient. Then my order showed up. Turned out OK in the end.

5 September 2026
BikeTiresDirect.com logo

Reply from BikeTiresDirect.com

Amazon logistics can be a little slow in some markets, I turned it off on your account so it will default to USPS now!

Rated 5 out of 5 stars

Bike Tires Direct never disappoints

Bike Tires Direct never disappoints. Quick shipping, fair prices, and nice inventory. I've shopped with them for years. I just bought 2 tubes, 2 bells, and a new bike computer in August.

18 August 2026
Rated 5 out of 5 stars

Top tier!

I’m not big into giving reviews, but this shop is absolutely top tier. The best I’ve ever dealt with. Their sales are incredible and their point system is absolutely fantastic. Everything from start to finish is awesome and to top it off there customer service is out of this world.

26 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look