boom Reviews 

8,458
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how simple and quick the website is for setting up car insurance policies and finding great competitive prices. People frequently mention that quotes are very affordable, optional add-ons are clear, and the overall setup process runs smoothly without any major hassle. Some reviewers were not happy with the customer service, noting that it is very difficult to reach support by phone since communication relies mostly on emails and live chat. Others also mentioned experiencing long wait times in queues and unhelpful responses when trying to resolve policy issues online.

What people talk about most

Price

Customers consistently note positive experiences with price, highlighting competitive quotes that often beat... See more

User experience

People report positive experiences with user experience, highlighting the website as very easy to navigate... See more

Service

Customers had positive experiences with service, often highlighting prompt, efficient, and very pleasant... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Customer communications

Consumers find contact to be negative due to the lack of a direct telephone number and difficulties reaching... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The insurance process was straight forward and easy. The different layers were explained and that made my selection process clear. I chose the premium comprehensive insurance because it is a comple... See more


4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.3

All reviews

(8,458)

1,101 reviews in the last 12 months

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Rated 4 out of 5 stars

There should have morecomunication…

There should have more communication between the company and customers...cause I've an Irish full drive license which has the same equivalent as UK driver licence, also 8 got 11 years of full drive license and 18 of Irish provisional drive license without any accident or . I believe that my Insurance should be less if there had a possibility to speak with someone or at least loading the driver licence at the moment of purchase

24 August 2026

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