AW LAB Reviews 

I’m quite disappointed with my experience. I purchased a pair of shoes that turned out to be defective after only a few days of normal use. I contacted customer support multiple times, clearly explaining the issue and offering to provide photos and videos as proof—but my emails have been completely ignored.

It’s frustrating to see a company avoid responsibility instead of helping a paying customer. There has been no response, no guidance, and no attempt to resolve the issue. This lack of communication and support is unacceptable.

I expected better from a well-known brand. If something goes wrong with your purchase, don’t expect any help. I would not recommend based on this experience.

Fast delivery. Original item. Great price. I was really worried as I read bad reviews here after making the order. Ordered an adidas originals track top. Has just arrived and I’m very happy. It’s true to size and not fake. Will deffo use again and I do recommend!!!

Aviator 1 Acha game ha jisma ap game kahal kar pase Kama sakta ho

It has been the worst purchase and thr worst customer service experience so far.
I bought the boots with the discount. They arrived on time but they are different! The right one is what I ordered but the left one is not.
Having called, they opened the ticket but guess what? No one answered after 2 weeks. Having called again, they responded that OH NO ONE HAS SEEN THE TICKET BECAUSE OF THE HOLIDAY PERIOD.
fast forward after 4 weeks, still no one answers or offers me solutions if I don’t call.
The last response I got, again by me calling them after having waited for long, they ran out of these models at all!!! They offered me to choose something else of the same price .
What a wonderful experience! Paying and not getting what I paid for but WHAT CAN WE DO, WE DONT HAVE THOSE MODELS ANY MORE

Shop at Milan, bougt shoes. Something wrong. Came next day to return. Very unpolite manager of shop. They do not return money, he did not want to look what is wrong, and je was very, very unpolite. Costumer service, just answer on first mail and never again. Not good

The right place if you have time to waste. ordered 2 articles and paid asap. The first article was canceled after 2 days, and the second one after 15. Never again

Customer service took two weeks to get back to me to confirm what their sizing means as they do not display this on the website. To get a EU 39 you apparently need to order an 8! Ridiculous. Waste of time.

No compréis,no actualizan stock de nada. THEY DON'T ACTUALICE THE STOCK NEVER!!! THEY KEEP YOUR MONEY FOR NOTHING!!!! Desde luego es mi última compra.
Estafadores!!!!

NEVER AGAIN, worse experience ever, the manager should be changed, he can’t solve any problem. The employees are loud and some are so unprofessional.

Bought a pair of sneakers in one of their stores in Milan. When I arrived home, the sneakers had stains and I wanted to contact them about what to do with it.
They sent me a form the next day that I should fill out, and I haven't heard from them since. It's been 18 days, and I'm convinced that they have terrible support and don't care about their customers.
Scam company. Shame.

We ordered a product on 1/2/22. They stated at the time it was in stock. We asked multiple times throughout the week, "what is the status of our order?" They finally respond today, "We apologize for the unexpected, but unfortunately your order No. 0042800668790 contains items that are currently not available." So we wasted 1 week and a holiday to get the product elsewhere for our daughter. NEVER AGAIN!

Would honestly put zero stars if I could. Bought a pair of shoes and asked to return in which their return form didn’t work, so I got in contact with them, they sent me an address that was NON-EXISTENT! I spent a total of £50 on shipping alone to send it back to them, all of which were returned because they never gave the correct return address. This has gone on for 11 months because of how slow their customer service is aswell. Genuinely the worst experience with any business I have ever had.

Customer setvice is poor, takes weeks for a reply and months for a refund. AVOID AWLAB AT ALL COST

Really baddd