ALTERNATE.ch Reviews 

Everything was inside the parcel and the delivery date was respected within 5 days earlier

All OK, good price, DHL signature delivery for the phone.

The email received after 2 weeks from ordering:
We need to inform you in this way that there has probably been a package mix-up with your order.

"Unfortunately, the goods intended for you were delivered to another customer.
We therefore ask you to tell us as precisely as possible what was delivered to you. If an invoice/delivery note is enclosed, please provide us with the corresponding document numbers or the exact item name. There may be a barcode sticker on the shipping packaging with a customer and order number, which you can provide to us. "

After this they refound.

Please don`t buy nothing from this site.

Very good prices

I’m not sure what’s with all the negative reviews. I ordered a few items and the items all came within a week and a half.

I will say the customer support is not up to par. I tried calling their hotline a few times and no one picked up. If you want a response by email, you’ll have to wait a few days.

But I will be ordering from them again, as it was pleasant, quick and the prices are Great!

Ordered two items. It took them almost one week to ship, and send me a tracking number. Upon delivery one week later by the courier i only received the smallest item, whereas the main item was completely missing. So, not only did it take almost two weeks to receive the package, they also managed to forget about the majority of the shipment. Since this was a gift, I now have to go and buy this locally since I will not receive it in time and somehow convince alternate to cancel and refund. Never again.

Update: they confirmed today that they never sent the missing item and will refund. All good, but I will never purchase from them again since I apparently cannot be sure that they will deliver what you order, at least not here in Switzerland

I ordered a brand new Apple Studio Display (VESA) and received it fairly quickly. So far so good. Then the monitor dies after 5 days and this is when things start to get ugly.

First, they refused to replace the display even though it died within 14 days of purchase (which is what Apple confirmed to me they would have done if bought directly from them, no questions asked).

Second, they asked me to ship it back to Germany for repair (they did provide a return label). The whole repair process took 6 weeks.

Third, after inspection of the "repaired" monitor, I noticed that the glass panel is misaligned with respect to the aluminum body (by almost 1mm on some sides). They stated that the repair was done by their dedicated Apple repair team. They clearly did a terrible job which to me cannot have been done by properly trained and certified Apple repair staff.

I now asked to ship it back and requested a full refund, which they refused because they say this can't be done for customers in Switzerland.

Overall terrible experience, it is impossible to talk to their service team, phone is busy throughout the day and calls get automatically disconnected.

I sincerely regret buying from Alternate and will never purchase anything from them again, it was not worth saving CHF100 on that display. I am now stuck with a badly repaired CHF 1400 monitor which lasted only 5 days when initially bought.

If you live in Switzerland, avoid buying from this company at all costs. Chose another company that can provide proper support.

I love my vacuum. Came within dates stated on shipping spread.Contact great, in german, english, company took care of everything. Vacuum cleaner is awesome, brand new, packed and delivered well. I will buy again from you. Monika Gaebelein

Never had a problem with them yet.
Prices are good and shipping is reasonably fast (coming from Germany though).
The Swiss website could provide other languages though ! (like french, or English at least!) This is done for Belgium so why not Switzerland ?

I ordered 3 sets of server rails for 19'' enclosure.
It took around 7 days to send and travel time was about few days with DHL.
It arrived without problems.
Maybe I am lucky when I see all these bad reviews..

When I ordered an item on Alternate, I was surprised I didn't get any tracking number. Then my order has been cancelled without any explanation. I wrote to their customer service to know more but never got an answer. Don't even bother order with Alternate.ch, not trustworthy at all in my opinion.

There is no way selecting 0 stars, else I would have selected 0. Never buy anything from this place, you never know if they will accept your item or not, they can refuse anytime. It exactly happened with me, I have ordered 2 things together, paid in advance, and even after receiving money they didn't update the status (it was showing money not received yet), tried to call them but their support line is very busy, after waiting twice for half an hour they just transferred the call and disconnected. After sending them emails they replied that item purchaged cannot be sent because its not anymore available and asked me to buy something else.
Why should I buy something else? I called them again, the lady on the call was very rude, I even asked her if she is angry. I asked them to refund my money, still awaiting the same, not yet received my money back.
Please don't buy anything from this.

I ordered a fitbit bundle from them. It arrived in 4 days with DHL. No problem at all, the price is very reasonable.
So I don't understand why there are so many negative comments.

Worst service ever. Ordered a Razer Blade which had a defect. I've sent them the device two times and it came back with the same defect. They are not replying on my emails and it is impossible to reach them by phone. DO NOT ORDER HERE!! At least nothing expensive. I guess I'll never get my device fixed nor will I get my 2500.- back. They just don't care...

Be careful with them, they are absolutely not about customer service or customer satisfaction.
If you ask for a refund of an article because you were wrong buying it in the first place, they will start calling their terms and conditions and tell you you can't get any refund.
Come on... this is old behaviours for e-commerce websites. Nowadays getting a refund is a norm and you always have at least 7 days to do it.
Not with them, will never order anything anymore with them.

Martin A.

The situation that I find myself in is undeniably incredulous. I had purchased a Full-Size GT 1030 OC graphics card from Alternate, but failed to take into consideration that my computer is a SFF (Small Form Factor) PC, and thus, the graphics card did not fit. Consequently, I returned the graphics card, which I had only taken out of its packaging and had not used. I also sent an email inquiring about the matter, but received a response requesting that I wait. It has been a month, and still no reply has been received. Subsequently, I attempted to contact Alternate's customer service by phone, and after selecting the option for "Complaints and Returns," I found myself in position 20, with an estimated waiting time of 92 minutes. The duration of the estimated wait time was indeed perplexing. However, despite the lengthy wait, I persisted in my attempts to make contact, but to no avail. After three hours of waiting, I gave up.

In an attempt to ascertain the cause of this inordinate wait time, I then called Alternate's number for "Placing Orders," and to my surprise, the call was answered within two seconds. This has led me to theorize that Alternate's customer service team may be deliberately using lengthy wait times as a tactic to deter customers and cause them to abandon their attempts to contact them. It appears that their response time varies based on the nature of the customer's request. I am deeply disappointed with this unprofessional and unethical behavior on Alternate's part, and I have resolved never to make another purchase from them

the company certainly is NOT interested in working together with their clients to find a solution.
DON'T even think about ordering there.... Disappointment guaranteed

Missing plug adaptor ....I bought an expensive automatic bread maker @ Alternate.ch It was delivered on time (but without pre-delivery notice), but I cannot use the machine because of a plug adapter that was NOT included. When I asked them to send me one, they admitted having forgotten to inlude the adapter and that they could not send me the missing piece because there might be customs clearing problems !! I was told to buy the piece myself !