Carpow Reviews 

1,704
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. #6 of 10 best companies in Car Finance and Loan Company
  2. #1 of 2 best companies in Car Dealer
  3. #4 of 5 best companies in Finance Broker
  4. #1 of 1 best companies in Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,704)

449 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Maaps and his co…

Excellent service from Maaps and his co worker. They both made the process very easy.

29 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you! We're really glad Maaps and the team could make the whole process easy and provide such great service from start to finish. We'll be sure to pass your kind words on to them. Thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

100% recommend these guys

100% recommend these guys, I was fortunate enough to have Amelia as my consultant and she was brilliant. She went far and beyond to help ease the application her customer service was so stress free I've even told my family and friends that I recommend carpow for vehicle loan once again thank you carpow and Amelia for vehicle 😁

28 July 2026
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Reply from Carpow

We absolutely love hearing this thank you so much! 😄 We're thrilled Amelia could make the application process so easy and stress-free for you. She'll be so happy to hear your kind words. It also means the world to know you've been recommending CarPow to your family and friends. Congratulations on your new vehicle, and thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Maap was probably the best advisor I’ve…

Maap was probably the best advisor I’ve ever had to deal with

27 July 2026
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Reply from Carpow

This is so good to hear thank you! It means a lot to know Maaps made such a positive impression and provided such great support throughout your journey. We'll be sure to pass your amazing feedback on to him. Thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Great customer service and super fast.

Great customer service and super fast.

Really satisfied and highly recommended

27 July 2026
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Reply from Carpow

Love hearing this thank you! We're so glad you had such a positive experience and that our team could provide fast service along the way. We really appreciate your recommendation and your support. Thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

My man Maaps i wanna give a huge…

My man Maaps i wanna give a huge shoutout to for making this process easy and being super helpful and really making sure i got everything i needed!

24 July 2026
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Reply from Carpow

We absolutely love hearing this! 😄 Huge shoutout to Maaps! We'll make sure he sees your kind words. We're so glad he could make the whole process easy and go the extra mile to make sure you had everything you needed. Congratulations, and thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

I had a great experience purchasing my vehicle

I had a great experience purchasing my new car.
Staff were friendly, supportive and kept me up to date on all aspects of my loan application.
From start to finish it was very easy.
I applied on Monday and picked up my new Vehicle yesterday and the staff were just as friendly and helpful in person as they were on the phone.
I would recommend anyone to go through Carpow. Thanks team.

20 July 2026
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Reply from Carpow

This is so good to hear thank you! Congratulations on your new car! 🚗 We're so glad the team could make the whole process easy and keep you updated every step of the way. It's awesome to hear the experience was just as positive in person as it was over the phone. We really appreciate your recommendation and your kind words. Thanks for choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

Easy process

Good communication easy process

21 July 2026
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Reply from Carpow

Love hearing this thank you! We're so glad the process was easy and that you felt well informed throughout. We really appreciate your support. Thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Maaps made the experience as stress…

Maaps made the experience as stress free as possible. It really helped during a very busy time

22 July 2026
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Reply from Carpow

This is so good to hear thank you! We're really glad Maaps could make the whole experience as stress-free as possible, especially during such a busy time.Thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Polly was very helpful and the customer…

Polly was very helpful and the customer service was on point. Declined somewhere else, carpow made the dream work for us thank you !! highly recommend ..

24 July 2026
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Reply from Carpow

This is so good to hear thank you! We're really glad Polly could help turn things around for you after being declined elsewhere. We'll make sure she sees your kind words. Congratulations on your new car, and thank you so much for the recommendation. Thanks for choosing CarPow 💙🚗🙌✨

Rated 5 out of 5 stars

Rachel and Cassie have amazing customer…

Rachel and Cassie have amazing customer service. Quick to respond, really helpful and supportive throughout the process. Would highly recommend Carpow. Application was easy and stress free.

24 July 2026
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Reply from Carpow

This is so good to hear thank you! We're really glad Rachel and Cassie could make the whole process easy, supportive, and stress-free for you. We'll be sure to pass your kind words on to them. We truly appreciate the recommendation, and thanks for choosing CarPow 💙🙌🚗✨

Rated 5 out of 5 stars

Love my truck

Love my truck! Customer service A++. Made it easier for me, all I had to do was look for my truck.

20 July 2026
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Reply from Carpow

We love hearing this thank you! 😄 We're so glad you're loving your truck, and it's awesome to hear we could make everything else easy so you could focus on finding the one you wanted. Enjoy every kilometre, and thanks for choosing CarPow 💙🛻✨

Rated 5 out of 5 stars

Satisfied with the service

Very smooth process from the start to finished. Maaps was very helpful, knowledgable and reassuring keeping me informed and updated all the way till the end.
I will definitely used them again.

22 July 2026
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Reply from Carpow

This is so good to hear thank you! We're really glad Maaps could make the whole process smooth and keep you informed every step of the way. We'll be sure to pass your kind words on to him. We truly appreciate your support and look forward to helping you again in the future. Thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

So helpful and fast! Excellent

Everything! Service was fast and really well communicated. Friendly, kind and kept me in the loop. Fast with getting approved and getting things signed and sent through.

22 July 2026
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Reply from Carpow

This is so good to hear thank you! We’re really glad you felt supported every step of the way. Keeping our customers informed and making the process as smooth and stress-free as possible is exactly what we aim for, so it means a lot to hear that. Enjoy the new car, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars
Carpow logo

Reply from Carpow

Love hearing this thank you! We're so glad the process was super easy and that the team could help along the way. We really appreciate your support. Thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Excellent and efficient service

Excellent and efficient service, received from Rachel!

14 July 2026
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Reply from Carpow

This is so good to hear thank you! We're really glad Rachel could provide such excellent and efficient service. We'll be sure to pass your kind words on to her. Thanks for choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, great company to deal with

16 July 2026
Carpow logo

Reply from Carpow

Love hearing this thank you! We're so glad the process was quick, easy, and hassle-free for you. We really appreciate your kind words and your support. Thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Fast ,effective

Fast ,effective , professional, friendly
Always
I have bought 8 cars thru you
I now owe 3 cars
5 are paid for

15 July 2026
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Reply from Carpow

Wow thank you! Your continued support means the world to us. We're so grateful you've trusted us time and time again, and it's awesome to hear the process has always been fast, professional, and friendly. Thanks for being part of the CarPow family and for choosing us over the years 💙🚗🙌

Rated 5 out of 5 stars

Was quick and efficient Amelia was very…

Was quick and efficient Amelia was very helpful with answering all my questions and choosing a car and getting it all sent through

17 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad Amelia could answer all your questions and help you find the right car. It’s awesome to hear everything came together quickly and smoothly. Enjoy the new ride, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Kim Flowers was absolutely fantastic…

Kim Flowers was absolutely fantastic and had the patience to help me with the things I was having trouble with as I am not the best with technology, all the best Kim, you are a legend.

15 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad Kim could help make everything easy and take the time to guide you through the process. Technology can be tricky sometimes, so we’re happy she could support you every step of the way. We’ll be sure to pass your kind words on to her. Appreciate you choosing CarPow 💙🙌✨

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