Carpow Reviews 

1,704
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. #6 of 10 best companies in Car Finance and Loan Company
  2. #1 of 2 best companies in Car Dealer
  3. #4 of 5 best companies in Finance Broker
  4. #1 of 1 best companies in Used Car Dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,704)

449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process what excellent

The whole process what excellent, easy to apply, guided with professionalism and Rachel worked with me to ensure I got what I wanted, in such a short amount of time, much appreciated

4 September 2026
Rated 4 out of 5 stars

There seems ti be a gap between…

There seems ti be a gap between information provided online and the team supporting behind the scenes. Would be good if the two better corolate with each other.

The support team were able to resolve concerns quickly and adapt the loan to match what was requested with the original online application.

Overall experience is good

30 August 2026
Rated 2 out of 5 stars

Don’t be bullied.

The applying was easy, the approval was easy- though conditional. When I asked for services they advertise- I was told too late and signed out of portal.
I recommend shopping around. Especially if you have any form of disability. Sure I got reasonable finance and insurance. But overall. Not the company I’d ever use again.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Hannah and the team did an amazing job…

Hannah and the team did an amazing job on getting me approved and paid out all on the same day! Everything moved so fast and communication was fantastic! Still is even when I have some silly little question about my loan! Thankyou so much Hannah and CarPow team ❤️

31 August 2026
Rated 5 out of 5 stars

Right from the start car pow has been…

Right from the start car pow has been great I thought I wouldn't get approved cause of bad credit but the team told me you be surprised.
I love the customer service and the communication the whole way. Made me feel like a person and not a number.

31 August 2026
Rated 5 out of 5 stars

Great service

Great service! Really fast and smooth process! Polly was extremely helpful, always very quick to reply and efficient with getting everything organized for me.
_Wen

24 August 2026
Rated 5 out of 5 stars

It was a very simple experience

It was a very simple experience. Everything was explained very well and the customer service was exceptional. Easy application and great help with buying privately and the process was very fast and easy

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to apply

Easy to apply online. Great people to deal with. Great communication through out the process.

Loved the portal to be able to check on the progress of the application and being able to upload documents there.
Super easy to use the chat function as well.

Lisa and Polly were super easy to work with. Customer service and support were great.

If I ever needed to get another finance deal I would use again.

Super happy with the result.

27 August 2026
Rated 5 out of 5 stars

Absolutely grateful to have gone…

Absolutely grateful to have gone through CarPow for finance . I dealt with Melanie and she was lovely and fast to deal with . I highly recommend going through CarPow if you’re looking for an easy breezing experience for car finance. Thank you very much for your help and support till the end.

27 August 2026
Unprompted review

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