Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
Company replied
Company details
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
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It took to long to get the information…
It took to long to get the information I needed, and I had to make to many phone calls. The mechanic you sent me to was a used car dealer who didn't know how to fix the vehicle, and told me it couldn't be fixed because the part is no longer available. Then one of their salesmen sent me a text wanting to sell me a car. I ended up calling my regular car insurance company who helped me. I had to find a different mechanic who found the part quickly online. I had to pay for a second towing to the second mechanic $162.97, I'll have to pay $250.00 deductable to my insurance company. Honestly I'll be looking for another company for my Truck maintenance/repair work. This was to stressful and I got nothing after paying you $89.99 per month for quite some time now!
25 August 2026
Reply from CarShield
Lana, we apologize for how much time and effort this situation required on your end. Repair facilities in our network agree to work with the claims process by providing the necessary estimates, diagnosis, and invoices and accepting payment for authorized repairs, but they remain independently operated businesses. We appreciate you bringing your experience with the facility to our attention, as feedback like this helps us identify where the overall process can improve.
If you’d like to discuss the additional towing cost or any other concerns from your experience, please contact CarShield Customer Service at 1-800-587-4162. We’d be happy to review everything with you and provide any clarification or assistance we can.
I CAN'T REALLY SAY RIGHT NOW I REALLY…
I CAN'T REALLY SAY RIGHT NOW I REALLY DID NOT HAVE A CHANCE TO TRY TO USE IT YET
1 September 2026
Reply from CarShield
We understand you haven’t had the chance to use your coverage yet, and we look forward to providing you with a positive experience when you do. If you have any questions about your coverage in the meantime, our team is always here to help.
CarShield
CarShield, they’re OK. When your car goes to the shop they take a long time though. But when you’re late with the payment man, they’re calling you up every day. So they’re just there for your money. I’m not really sure if they’re there for you. But overall, they’re all right. I just wish they will move fast faster if your vehicle goes to the repair shop.
1 September 2026
Unprompted review
Reply from CarShield
Carmen, we appreciate you being honest about your experience. We know timing matters when your vehicle is in the shop, and your feedback about the claims process and communication is important to us. We’re continually working to make the experience more efficient, and if you have concerns about a current claim, please contact Customer Service at 1-800-587-4162 so we can review it with you.
Reply from CarShield
We really appreciate your review and are happy to hear that you had a good experience with our service! If you ever need anything else, we’re happy to help.
I had to pay half of the bill for…
I had to pay half of the bill for 700.00, I pay you 99.99 every month. That is 1200.00 per year. Sorry I do not think that I was treated right.
26 August 2026
Reply from CarShield
Patricia, we understand why you’d want a clearer explanation of what you paid toward the repair. A review shows your $100 deductible applied, along with additional costs related to differences in parts and labor pricing.
Please contact Customer Service at 1-800-587-4162 if you’d like to go through the claim together. We’ll be happy to explain the breakdown and address any concerns you still have.
Reply from CarShield
Thank you for the kind feedback, Tamra! We’re glad our team made getting your questions answered quick and easy. If there’s anything else you need, please reach out.
Staff said they were aware of the…
Staff said they were aware of the hacker’s and asked for the phone numbers they were calling from.and said they would look into it.
21 August 2026
Unprompted review
Reply from CarShield
We appreciate you bringing this to our attention and providing the information you had available. We take concerns about suspicious calls seriously and are glad our team was able to assist. If you receive any additional calls or have further concerns, please reach out so we can help.
This carhield company is a money grab be careful! If it’s to good to be true it is!
This company is a money grab! If you try to cancel your policy they will alter your payment date and still charge you! Be very careful, very bad business ethics and if you try to seek upper management they will tell you to wait 24 to 48 hours! If you wish to speak to someone in corporate they will transfer your call from one person to the other. They are very shady not a good choice try another company that provides better service and lives up to there mission statement!
29 August 2026
Unprompted review
Reply from CarShield
Christopher, we apologize for any confusion around the cancellation and payment. Our records show you called to cancel on the same day your payment was scheduled, and the payment had already processed before the cancellation request was received. The terms of your specific contract state that refunds are not available after 60 days, which is why a refund was not issued.
If you have any other questions or concerns about the account, please contact CarShield Customer Service at 1-800-587-4162. We’ll be happy to review the details with you and provide any clarification you need.
Wouldn't cover my transmission because…
Wouldn't cover my transmission because they said I didn't do maintenance on it. Used vehicle didn't say there was certain maintenance required
31 August 2026
Unprompted review
Reply from CarShield
Chyral, we recognize how maintenance requirements can be confusing when you’ve purchased a used vehicle and may not have its full service history. These requirements are outlined in the contract and can affect how a claim is reviewed. We weren’t able to locate your account with the information provided, but we’d like the opportunity to better understand what happened. Please contact CarShield Customer Service at 1-800-587-4162 so we can review the claim with you, go over the maintenance requirements, and address any questions or concerns you may have.
Having Your Back
Good contact, great communication, explain things clearly. Worked with the repair shop on my behalf!
29 August 2026
Reply from CarShield
Anthony, thank you for taking the time to share your feedback with us! We really appreciate it, and if you ever have questions or need assistance, please don’t hesitate to reach out.
Customer Service
Customer Service
was helpful. She answered my questions and i was able to get on the right track. I think her name is Jada.
19 August 2026
Reply from CarShield
Thank you for your review, Earnestine! We’re happy to hear you had a positive experience with our customer service team. If you ever have any questions or need assistance in the future, we’re always happy to help!
Haven’t used the service yet but I have…
Haven’t used the service yet but I have faith it will be there when I need it.
7 March 2026
Reply from CarShield
Thank you for putting your confidence in us! We’re glad you have that added peace of mind, and if you ever have questions along the way, we’re happy to help.
The people I talk to her very helpful
The people I talk to her very helpful, pleasant and knowledgeable
21 August 2026
Reply from CarShield
Thank you, Eva, for taking a moment to recognize our Customer Service team! We’re glad you had a positive experience, and we’re here if you ever need additional help.
Correct worker
When I call to ask about the mail letter Mr De explained to me very well. About my car experience, that every thing would be the same for me!
29 August 2026
Reply from CarShield
Marcia, we’re happy our team was able to provide clear answers and make sure you had the information you needed. If anything else comes up, we’re here and happy to help.
Super fast responsiveness to claims…
Super fast responsiveness to claims submission, phone calls and worked equally as well with the dealership to approve the work-a new transmission and ac evaporator!!
Carshield saved me at least $8,000!!
16 August 2026
Reply from CarShield
Debbie, we're thrilled to hear about your positive experience! It's wonderful to know that our team's quick response and seamless coordination with the dealership helped you save a significant amount. Thank you for sharing your feedback!
The person I talk with was extremely…
The person I talk with was extremely helpful with answering my questions and explaining everything I needed.
29 August 2026
Reply from CarShield
We’re so glad our team was able to help and make things a little easier for you. If any more questions come up, we’re always happy to help!
DO NOT CONTACT CARSHIELD FOR A QUOTE
DO NOT CONTACT CARSHIELD FOR A QUOTE. THEY WILL HOUND YOU TO DEATH. YOU WILL RECEIVE NUMEROUS EMAILS PER DAY AND PHONE CALLS. THEIR CONSTANT HOUNDING TURNS ONE OFF. I HAVE ASKED THEM MANY TIMES TO REMOVE ME FROM THEIR CALLING LIST TO NO EFFECT. I HAVE UNSUBSCRIBED NUMEROUS TIMES TO THEIR EMAILS AND STILL GET A LOT OF EMAILS PER DAY.
27 August 2026
Unprompted review
Reply from CarShield
Danny, we understand why the continued calls and emails have been a concern, and we apologize for the inconvenience. Your account has now been updated to reflect your communication preferences. If you receive any further communications from CarShield, please contact Customer Service at 1-800-587-4162 so we can assist.
Your customer service was great
Your customer service was great. Everyone was knowledgeable and helpful. I only stopped it was a purchased a new car and didn’t need it. I will repurchase it when it is needed. It’s so much better than other coverage.
21 August 2026
Reply from CarShield
Dottie, we really appreciate you sharing this! We’re glad your time with CarShield was such a positive one and completely understand that your needs changed with a new vehicle. Whenever the time is right, we’d be happy to welcome you back!
My experience with Car Shield was…
My experience with Car Shield was handled with detailed correspondence from the onset and along the way. I received rental for 7 days which helped tremendously. Every contact was courteous, polite and professional.
21 August 2026
Unprompted review
Reply from CarShield
We’re so glad the entire process left you feeling supported and well taken care of. Having things come together when you need help can make a stressful situation much easier. We truly appreciate the wonderful feedback!
Reply from CarShield
Norman, that’s exactly the kind of experience we want for our customers. We appreciate your confidence in us and are glad everything worked out well!
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