Chyral, we recognize how maintenance requirements can be confusing when you’ve purchased a used vehicle and may not have its full service history. These requirements are outlined in the contract and can affect how a claim is reviewed. We weren’t able to locate your account with the information provided, but we’d like the opportunity to better understand what happened. Please contact CarShield Customer Service at 1-800-587-4162 so we can review the claim with you, go over the maintenance requirements, and address any questions or concerns you may have.