CarShield Reviews 

56,088
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 3,791 reviews, reviewers had a great experience with this company. People frequently share that the support team and staff members are remarkably helpful, polite, and knowledgeable during every interaction. Consumers truly appreciate the quick response times and smooth repair processes when getting their vehicles fixed. Many users feel reassured knowing that representatives assist them efficiently and keep them informed throughout the entire experience. However, some customers also noted that certain claims were denied unexpectedly or resulted in surprisingly high out-of-pocket expenses. A few other people also felt that repair approvals or communication with adjusters took much longer than expected during repairs.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a wide split in opinions. While some reviewers... See more

Customer service

Consumers find customer service to be positive and helpful when handling claims and account updates.... See more

Staff

People report positive experiences with staff, highlighting that everyone was knowledgeable, helpful,... See more

Claim

Users describe ambiguous interactions with claim processes, reflecting a significant level of disagreement... See more

Payment

Customers consistently note ambiguous experiences with payment, reflecting a high level of disagreement.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

You covered the majority of my repairs, even though your pricing guidelines the mechanics receive is sometime too low. I'm happy with your participation and holding your end of the bargain. I'm sorr... See more

Company replied

Rated 5 out of 5 stars

From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more

Company replied

Rated 5 out of 5 stars

Well, everybody from car shield has been great. So far they've called, they'd let me know when things are gonna happen. The only disappointment so far has been. They were supposed to be an inspection... See more

Company replied

Rated 5 out of 5 stars

Your customer service was great. Everyone was knowledgeable and helpful. I only stopped it was a purchased a new car and didn’t need it. I will repurchase it when it is needed. It’s so much better th... See more

Company replied


Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.


Contact info

4.1

Great

TrustScore 4 out of 5

56K reviews

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4.1

All reviews

(56,088)

3,558 reviews in the last 12 months

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Rated 1 out of 5 stars

When I started with car shield 4 years…

When I started with car shield 4 years ago, nothing to worry about said the sales man , after 4 years had a claim. 3,494.97 car shield covered 1,100 car shield said they would cover rent a car, after rented, car shield declined 132.00 so I paid 3,526.00 not good

24 August 2026
Unprompted review
Rated 3 out of 5 stars

I was not very happy about the process…

I was not very happy about the process of car repairs and it was like I was caught in the middle of the dispute. There has to be some accountability and the customer shouldn’t have to go through all that stress.

13 August 2026
Unprompted review
Rated 3 out of 5 stars

Live and Learn

I was a customer with Cardshield for 3 years and paid a total of over $3000. in total towards monthly payments. The one time I used it for an A/C issue CarShield would only approve a portion of the repair cost after a $150 deductible that I paid. In total they only covered about $300 of the repair cost. I would have been better off taking that monthly payment and putting into a savings account for future repairs. Live and learn I guess.

15 August 2026
Rated 1 out of 5 stars

Deceptive practices

I called them and told them my car was an older Mustang and they sold me a plan for 175. A month. And said it will kick in after one month. After .2 months my car needed service. Car Shield would not cover it because they said you have to put several miles on your car every year in order to qualify. They failed to tell me that when I purchased their warranty. I live close to everything so I don’t put many miles on my car and therefore did not qualify. They would not refund my 2 months even though they knew I wasn’t covered. Be careful of their deceptive practices!!!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Coming home to Car Shield

For years, I have been putting off Car Shield. After running around a lot of "Run Arounds," I have come home to Car Shield. With a newer used car, I pray every day not to break down, even though, I am covered. Thank you.

1 September 2026
Unprompted review
Rated 2 out of 5 stars

Actual cost not covered

Car Shield does not pay the full cost of repairs. They have a schedule of prices that they will pay for each repair. For my recent repair, they paid half the actual cost of the repair.

26 August 2026
Unprompted review
Rated 4 out of 5 stars

Everything was great

Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something different, this was the only problem.

27 August 2026

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