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1Cover NZ Reviews 

162
•
TrustScore 4.5 out of 5

4.5

Travel Insurance Company
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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently state that the online platform is very straightforward, making it quick and easy to navigate quotes and purchase travel insurance policies without unnecessary pressure. Consumers also appreciate speaking with helpful representatives who provide clear and patient support regarding their specific coverage needs and medical conditions. However, some people mentioned experiencing long wait times on the phone lines and difficulties when trying to fill out certain online forms. Reviewers additionally noted frustrating document requests, unexpected price increases, and slow communication when attempting to resolve ongoing issues with their coverage.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting that the website is very easy to... See more

Website

Customers consistently note positive experiences with website navigation, praising how simple and quick it is... See more

Price

People report positive experiences with price, frequently highlighting competitive rates, affordable... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are helpful,... See more

Service

Consumers find service to be positive, highlighting professional support, straightforward medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Taylah was exceptionally patient; she assisted us with multiple changes and we appreciated her help. I had also attempted a chat with another agent, her name was Lydia. She did not help and told me t... See more

Rated 5 out of 5 stars

Did it all on line. Easy to follow prompts. The use of plain language really helped me navigate through the whole process. There was no pressure to complete the transaction so it gave me time to proce... See more

Rated 5 out of 5 stars

After all the anxiety around not really knowing which way to go with this inquiry, Taylah helped a lot, steering me in the right direction and being very clear with the process. Thank You Taylah

Rated 5 out of 5 stars

For a general enquiry to clarify a point before proceeding with my quote, getting to interact with with a human and not an AI bot for a start gives you 11 out of 10. I dealt with Belle who was super... See more

Company details

  1. Travel Insurance Company
  2. also in
  3. Health Insurance Agency
  4. Insurance Agency
  5. Insurance Broker
  6. Insurance Company

Written by the company

1Cover is New Zealand's leading specialist travel insurer with over 20 years of experience. Pioneering the online travel insurance market, we revolutionized how customers could purchase their travel insurance. We have protected over 2 million New Zealanders and Australians during their travels, and we are proud of it.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

162 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(162)

123 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I have used 1Cover for many years now

I have used 1Cover for many years now. It is so easy to purchase online even with a coverered medical condition. I have not had to make a claim yet but it is peace of mind knowing you are covered. Highly recommend this company.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to navigate your website

Very easy to navigate your website. I have a pre existing medical condition and this was the first time I have required travel insurance to cover this. You made it easy to do this with a great price and a discount as well as a competition.
Completed very quickly and immediate confirmation.
Thank you.

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Earlier this year I was part of group…

Earlier this year I was part of group [school] that travelled to France. There was a traffic incident which meant only I came back at the scheduled time because I came to the airport by a different way. Anyway my colleagues and students made it back.1Cover came through for the school. My colleagues, Principal students and families were very impressed. Well done one cover. You get the highest rating from us!!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I always use 1Cover NZ when I travel

I always use 1Cover NZ when I travel, I find them professional in every way.
They are a pleasure to deal with, and their rates a very reasonable...I recommend YOU try them first before any other company.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

So easy.

It was easy to follow the instructions. There were some medical history questions and following the prompts made this a simple task.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

So efficient and easy

So efficient and easy, no problem with purchasing medical insurance for my granddaughter, confirmation received within minutes and reasonably priced!

22 October 2026
Unprompted review

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