Deepthi Damodaran

I had a really good experience with Pilgrim’s customer service. They were quick to respond and genuinely helpful throughout the process. My issue was handled smoothly and resolved without any unnecessary back and forth. Overall, the support felt professional, efficient, and easy to deal with. I appreciate the prompt assistance and how the matter is resolved.

I had been to Matas Skomergade- Roskilde and I was surprised to see their customer service. The attention they show, the care they offer. I used to go often and buy products because it is such a positive place in Roskilde :) Please keep doing your service as you do today.

We had a very disappointing experience with Heimstaden after moving out of our apartment.

We vacated the property on 1 December 2025. However, we only received the flytteafregning yesterday—almost 10 weeks later, and only after following up multiple times. When we finally received the settlement, it was extremely upsetting: 30,000 DKK was deducted from our 41,000 DKK deposit, initially without any detailed invoice.

In addition, although we paid the last month’s rent in advance when we moved in, Heimstaden still charged us rent until 15 December 2025. When we contacted them to question this amount (approximately 14,000 DKK), we were instructed to pay it immediately and were told it would be refunded later. This approach to billing has been confusing and concerning.

When we contacted Heimstaden again to express our shock and seek clarification, the response was disappointing. The representatives stated that they could only see figures in their system and were unable to provide any explanation, instead directing us to an email address for the sales team. This lack of transparency and accountability is unacceptable.

The apartment was returned in good condition. The move-out inspection went well, no damages were reported, and the apartment was cleaned thoroughly. Based on this, the size of the deposit deduction came as a complete surprise.

We have now received the detailed invoice, which suggests that extensive renovations were carried out, seemingly to upgrade the apartment to a “brand new” or “deluxe” standard. While Heimstaden is entitled to renovate its properties, a tenant’s deposit should not be treated as a funding source for major refurbishments or luxury upgrades. Deposits are intended to cover actual damages beyond normal wear and tear—not to finance improvements for future leasing or sales purposes.

If Heimstaden chooses to carry out such renovations for business reasons, those costs should be covered by the company itself, not by former tenants.

We are taking this matter very seriously and moving forward whatever extend we can, we may not get the deposit back however we want this trend to be stopped. Beyond resolving our individual case, we believe this pattern of excessive and insufficiently justified deposit deductions must be addressed and stopped. We have since come across numerous reviews and accounts from other tenants who have experienced similar situations, suggesting this is not an isolated incident.

We hope Heimstaden will address this matter fairly, transparently, and in a way that helps restore trust and prevent similar experiences for future tenants.

Delayed delivery, still waiting for the parcel which was send on 2nd Jan. They say we are actively trying to deliver. But I have no idea whom they are trying to LoL :D

I have been using Actee games for 6 years now. It indeed helps improve and assess the personal learning.

I really like this platform to express my concern about giving the honest review to the companies. I think it is a great platform where people can look for recommendation and feedback.

Some of my parcel delivery was quick and to the door, some of their employees are extremely smart and quick, However 2 out of 10 times I have experienced that they wrote in the post Nord app that they were at the door and there was nobody at home and therefore the parcel was delivered to the parcel canter. This had happened when I was waiting for those two parcels at home. I am not sure whether it is due to the parcel size and is not fit into the post box, they are reluctant to ring the bell. I honestly don't know. but it was definitely not due to the reason that 'Nobody was at Home'. However the parcel centres are nearby so it was ok with us to go and collect. But I would like to know the actual reason for not delivering at the door :) I had asked at the customer care and they say that the person was there at the door, that's what they know.

Quick and clean

We have purchased a school Bag for our 8 year old son on End of July from BR for the new academic year 2025. The bag is from danPen (Ergonomics). In November we have noticed that the bag was torn inside and the plastic connectors were damaged and broken. We took the bag to the BR and showed them that, it is such a poor quality and not worth for the money paid(I wish, I could upload the pictures here), we thought BR is trustworthy and sell standard and quality products. However we were disappointed at the shop and the head of the shop said we are very unlucky one to get such a piece !! and we cannot return it since we missed the receipt. Who would know that this product lasts only three months and go into pieces in three months it is a school bag it should retain a minimal level of quality. I had even had a reference number in my bank statement for the purchase but they asked me to take it back. We were upset because we thought it will go for at least an year. So please watch out when you purchase DanPen from BR next time. My son loved his school bag and he selected it directly from BR store. How to crash a kids dream BR - way to go!