BR are really good to resolve things. I almost gave 4 stats because there was a dispute on an expensive paw patrol toy that was under the 2 year warranty which broke in a very essential part that made... See more
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Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical... See more
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I had ordered a gyngestativ wirh accompanying gynges. 1. wirhout any sporing or Information it had been thrown in our indkørsel 2. even much worse: We had to male an urgent reklamation because the... See more
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Even if my bank generand issues with the payment the delivery was performed and the payment could be done later. The Communication with support was excellent, and the delivery was performed in time.... See more
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Company details
About BR
Written by the company
Hos BR har vi et bredt sortiment af legetøj til børn i alderen fra 0-12 år.
Vores mål er at få smilet frem hos børnene, ligesom vi ønsker at alle forældre skal være trygge ved at lade deres børn lege med vores legetøj. Derfor stræber vi altid efter at kunne tilbyde et bredt udvalg af legetøj af høj kvalitet.
Det er vigtigt for os, at du får en god oplevelse, hver gang du køber legetøj hos BR, og vi tilbyder derfor en omfattende kundeservice i vores webshop og i alle vores lokale BR butikker.
Kontakt os:
Du kan komme i kontakt med vores kundeservice her.
Contact info
Rosbjergvej 33, 8220, Brabrand, Denmark
- www.br.dk
4.1
Great
18K reviews
Asks customers to review
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It's good and br
20 August 2026
Reply from BR
Ohøj – Vi sætter stor pris på din anmeldelse! We’re thrilled to hear that you had a good experience with BR. We hope your new toys bring lots of fun, and we look forward to welcoming you again soon. Have a fantastic day
Have a fantastic day
De bedste hilsner
Karoline
Very good support and service.
19 August 2026
Reply from BR
Ohøj
A big thanks for your kind words about our support and service – that puts a real smile on our faces! We’re always ready to help make your next adventure just as smooth.
Have a lovely day.
De bedste hilsner
Karoline
Super service men et gebyrer for at…
Super service men et gebyrer for at bestille online og selv hente det på kr. 29 bør man nok se på.
17 August 2026
Reply from BR
Kære Casper
Tak for din anmeldelse.
Årsagen til gebyret er, at vores legekammerater ude i butikken tager turen rundt i butikken for at samle dine varer og gøre det hele klar til afhentning. Det dækker derfor over de ekstra hænder, det kræver, at det hele er klart, når du kommer.
Konceptet er en mulighed for at reservere sager fra butikkens beholdning, så en anden gæst ikke når at komme dig i forkøbet. Vi håber, du bliver glad for din bestilling.
Ha' en skøn dag.
De bedste hilsner
Marie
BR
Reply from BR
Hi Payel
Thank you for your review and your kind words.
We really appreciate it and are happy to hear you had a good experience.
Have an amazing day!
Kindest regards
Amal
BR
Reply from BR
Ohøj Alina
Sikke en skattejagt med hurtig levering og glade børn – det er lige sådan, vi håber, det skal være! Tusind tak for de flotte ord. Vi håber, de nye legesager bringer masser af sjov og smil hjemme hos jer.
Ha' en skøn dag.
De bedste hilsner
Karoline
Very efficient
7 May 2026
Reply from BR
Dear Mulbah
Woohoo, we are absolutely thrilled with your review!
We simply can’t wait to welcome you back again.
Have a fantastic day!
Best regards
Emilie
BR
Reply from BR
Hello Maksym
Thank you for your review and for sharing your experience with us.
We are sorry to hear that you found our staff very slow and felt you did not receive proper service. This is not the experience we want to give our customers, and we will of course pass your feedback on internally.
If you would like to provide more details about what happened so we can follow up better, you are very welcome to contact our customer service here: https://kundeservice.br.dk/hc/da/requests/new
or by phone at +45 89 30 34 00.
Have a great day.
Kind regards
Marie
BR
Reply from BR
Hej Susanne
Tak for de fine ord, Susanne – det lyder jo næsten som om, din bestilling blev klikket hjem hurtigere end en legebil på racerbane! Vi er superglade for, at alt gik snorlige med afhentningen i butikken. Ha’ en dejlig dag.
De bedste hilsner
Karoline
Hurtig levering og god pris
3 May 2026
Reply from BR
Ohøj Anders
Tusind tak for din fine anmeldelse – Det er dejligt at læse, at både levering og pris sad lige i skabet! Vi håber, dine nye legesager bringer masser af sjov.
Ha' en dejlig dag.
De bedste hilsner
Karoline
Reply from BR
Hallo Zahid
Thank you so much for the kind review – we love hearing that you see BR as a great brand for everyone. That’s exactly the kind of playfulness we’re going for.
Thanks again for taking the time to share your experience with us.
Best regards
Marie
BR
Reply from BR
Dear Inge
Woah, what an awesome review!
We are so happy that your new bicycle is simply fantastic and that you have experienced a great service as well.
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.
Have an amazing day!
Kindest regards
Marie
BR
DanPen Bag review from BR: Poor Quality. short live
We have purchased a school Bag for our 8 year old son on End of July from BR for the new academic year 2025. The bag is from danPen (Ergonomics). In November we have noticed that the bag was torn inside and the plastic connectors were damaged and broken. We took the bag to the BR and showed them that, it is such a poor quality and not worth for the money paid(I wish, I could upload the pictures here), we thought BR is trustworthy and sell standard and quality products. However we were disappointed at the shop and the head of the shop said we are very unlucky one to get such a piece !! and we cannot return it since we missed the receipt. Who would know that this product lasts only three months and go into pieces in three months it is a school bag it should retain a minimal level of quality. I had even had a reference number in my bank statement for the purchase but they asked me to take it back. We were upset because we thought it will go for at least an year. So please watch out when you purchase DanPen from BR next time. My son loved his school bag and he selected it directly from BR store. How to crash a kids dream BR - way to go!
23 December 2025
Unprompted review
Reply from BR
Dear Deepthi
Thank you for your review.
We are truly sorry to hear about your experience with the backpack. This is definitely not the kind of experience we want to give our valued customers when they purchase their toys from us. Please accept our sincere apologies.
If you haven’t already done so, please feel free to reach out to our customer service team, who are always ready to find a good solution and also can try to find the reciepe.
You can contact them through our website here: https://kundeservice.br.dk/hc/da or by phone at +45 89303400.
We hope everything will be as it should be very soon.
Have a great day.
Best regards
Mette
BR
Urimelig lang leveringstid...
23 December 2025
Reply from BR
Kære Lars
Tak for din anmeldelse.
Det er korrekt, at vores leveringstider var forlænget i december. Det skyldtes, at vores skønne gæster bestilte en masse gaver hjem, og at der derfor var fuld fart på BR fabrikken og ikke mindst vores lager, hvor alle varer bliver pakket.
Selvom vores skarpe og hurtige legekammerater havde taget deres bedste løbesko på, så er de kun mennesker, og den store mængde ordrer der kom ind betød desværre, at der var lidt længere leveringstider end normalt.
Vi forsøger selvfølgelig at få alle pakker afsted så hurtigt, som vi overhovedet kan, og leveringstiderne vil derfor typisk også variere henover december måned.
Vores bedste råd er at tjekke den forventede leveringsdato, når varerne er lagt i kurven, så man er klar over, hvad man kan forvente.
Vi håber, de seje nye sager giver anledning til en masse sjov og spas.
Ha' en skøn dag
De bedste hilsner
Mette
BR
Super long delivery time
I ordered a package on 1 Dec 25 and it has been sent out first on 19 Dec 25!
22 December 2025
Reply from BR
Dear Patrycja
Thank you for your review.
We’re so sorry that you’ve experienced a delay with your order.
Our warehouses were very busy in December, and that resulted in slightly longer delivery times than you might normally know us for.
To help you figure out the time frame, it’s always possible to see the expected delivery date on our website by reviewing the delivery options on the product page. This way you’ll have a good idea of how long the wait will be.
We hope we’ll be able to deliver your next order even faster.
Have a great day
Kindest regards
Mette
BR
Great shop
Best price with LEGO Technic 42207 Ferrari SF-24 F1 in North Europe. Good communication, continuous updates of the package status. Option for home delivery. Great online shop, just like them physical shops as well.
19 December 2025
Reply from BR
Hi there 👋
Wow, we’re so happy to get five stars! ⭐🎉
It’s great to hear you found exactly what you needed with us – and without having to empty your piggy bank. 💰🐖
We can’t wait to welcome you back next time you visit. 👋😍
Have an awesome day! ☀️
Best wishes
Sofie 💂
BR
Fast delivery
13 December 2025
Reply from BR
Dear Christian 😍️
Thank you for your positive review! ⭐️
We are delighted to hear that you experienced fast delivery. We hope you enjoy your purchase and look forward to welcoming you again. 🎮️
Have a nice day! 💞️
Best regards
Trine
BR
Fin service
11 December 2025
Reply from BR
Halløj Vinnie 😍
Mange tak for din anmeldelse. ✨
Hvor er vi glade for, at vores legekammerater har taget godt imod dig, da du kom på besøg. 🤸♂️🎉
Vi glæder os til at gentage succesen, næste gang du svinger forbi. 🙌
Ha’ en magisk dag! 🧙♂️🪄
De bedste hilsner
Trine
BR
Super go service
7 December 2025
Reply from BR
Hejsa 🎈
Juhuu, vi er ellevilde med din anmeldelse.
Vi kan simpelthen ikke vente med at få dig på besøg igen.
Ha’ en fantastisk dag og en magisk jul. 🎄
De bedste hilsner
Christine
BR 💂♂️
Top service 💪
3 December 2025
Reply from BR
Ohøj Jan
Splitte mine bramsejl - sikke en skøn anmeldelse, vi har fået i kikkerten! ⭐
Hvor er det godt at høre, at vores legekammerater hurtigt fik gjort det hele klar, så det ikke krævede en hel skattejagt at få de seje sager med hjem.
Vi glæder os allerede til, at du kommer på besøg igen. 💂
Ha' en dejlig dag.
De bedste hilsner
Mette
BR
Good price and fast service
Easy to order online, the cheapest products I could find at the time and easy to click-and-collect. Smiling and helpful assistants, even in busy times.
27 November 2025
Reply from BR
Dear E. P.,
We simply can’t stop smiling - what a great review! 🤩️
Our favorite thing in the whole world is happy customers, and we just can’t wait to see you again.
Have an amazing day! 🎈️
Kindest regards
Helene
BR 💂️
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