United Kingdom
Review of Lebara Mobile (UK)
Very helpful Rohit in customer service to sort out a complex issue
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Review of Naked Wines
After being a long standing customer I was one of 500 customer invited to buy a special wine which had very limited quantity available. so I did include one expensive bottle of it in my last order. The order did not arrive on time with some spurious excuse about delays regarding the special wine, fair enough but it meant the case was delivered while I was on holiday. I enthused about the wine with anyone interested during my holiday and was excited to open the case when I got back. Guess what the special wine was not there in its place a much cheaper wine instead. No indication, no reaching out to say anything, no change in the charge. Little sympathy when I phoned them and no chance of the missing wine as it was completely sold out. Cancelled my membership and returning the case - never to buy from them again.
Reply from Naked Wines
Hi Steve, First of all, I am so deeply sorry to hear about this incredibly disappointing experience, and I completely understand why you feel this way.
As one of our long term Angels you deserved an extraordinary experience from start to finish. And failing to deliver the bottle you were excited for is completely unacceptable, and I am truly sorry for the disappointment and frustration this caused.
While warehouse picking errors do occasionally happen, that is no excuse for the lack of communication and I genuinely want to resolve this for you.
I completely respect your decision to return the case and cancel your membership, but I want to make sure this is handled seamlessly for you. If you would be open to speaking directly, I would genuinely appreciate the opportunity to talk this through with you and ensure everything is resolved. Please do pop me an email to hello@nakedwines.com with the title FAO Hannah and I'll get this sorted for you.
Hannah
Naked Wines
Review of Valise Luggage
Reply from Valise Luggage
Thank you appreciate the great feedback!
Review of Furdeco
Very prompt, very presentable and friendly team and also helped to bring the goods in.
Reply from Furdeco
Thank you for your 5* review.
Regards,
Danielle
Review of Siemens Home UK
Lack of info on order progress, order split into different deliveries and fulfilment timescales too long. Oh and the filters are very expensive for what they are but you have a monopoly on supply….
Reply from Siemens Home UK
Hello Steve
Thanks for taking the time to write your review.
We're sorry to hear about the challenges you've faced, and we understand that it is disheartening when delays and a lack of clarity impact the customer experience. I apologise for any inconvenience caused by these issues.
We appreciate your honest comments and feedback as this will help us to improve our service in the future.
Thanks - Claire
Siemens Home Appliance Customer Service
Review of Anderson Eye Care
I visited David due to a cloudiness developing in one of my eyes 2 years after cataract surgery. He was very thorough in examining my eyes, explaining what the treatment was and then performing the procedure. My wife was with me, he showed her the video whilst getting me ready, allowed her to watch and then to examine my eye through the equipment he used. First class!
Review of John Lewis Money
Good app for the new card but very disappointing that the gap between statement date and payment date is considerably shorter than for the old card
Reply from John Lewis Money
Hi Steve. Thank you for your review and feedback about our new card. ^Tom
Review of Protyre Autocare
I had a problem with my Jaguar exhaust bracket, I was able to find the part online and after providing them with proof of purchase protyre fitted it quickly and charged me a very reasonable fitting price. They are such a friendly and helpful team!
Review of Bathroom Spare Parts
Review of Sigma Sports
Review of Weldricks Pharmacy
Review of Kwik Fit
Arrived on time, very friendly and professional fitting. Can’t fault it.
Reply from Kwik Fit
It's really good to see comments like yours and hearing about our great services.
Review of Furniture Village
Salesman told us mirror was in stock and would be delivered within one week. Unfortunately when we chased it was told 5 weeks?
update - despite resigning ourselves to not receiving the mirror early as promised we are now about to receive the rest of our order but NOT the mirror, which is sitting in your Dartford warehouse and has been there for several weeks. our experience from the start is shambolic - we will never buy from you again
Reply from Furniture Village
Good afternoon,
Thank you for taking the time to contact us.
We do have the mirror in stock but there's other products on the order that have been ordered from the manufacturers and needs to be supplied accordingly. If you would like to have a split delivery we will be able to arrange this - please email reviews@furniturevillage.co.uk with your order number or billing post code and i will contact the relevant department.
Kind regards,
Lucy
Review of Royal Mail
Review of Tredz