Weldricks Pharmacy Reviews 

83,694
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers overwhelmingly had a great experience with this company and appreciate the overall quality. Consumers frequently appreciate the remarkably affordable pricing, incredibly helpful customer service, and exceptionally swift delivery times provided for their ongoing medical orders. Reviewers consistently mention that finding the correct items on the website is very straightforward and purchases always arrive safely and securely well-packaged. However, some customers also noted frustrating processing delays, pointing out that prescription orders can take many days before dispatch or direct communication occurs. A few reviewers experienced issues when items were occasionally damaged in transit or prescriptions were simply not ready upon collection as initially expected.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide split in customer... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items are... See more

Service

People report positive experiences with service, highlighting prompt delivery, good prices, and reliable... See more

Product

Clients share ambiguous opinions on product availability and ordering experiences. While many reviewers... See more

Price

Users describe satisfaction with the pricing, frequently noting that products are competitively priced and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good experience ordering dog cleaning solution from Weldricks. I will definitely order from them again. Having an 8 year old Labrador who has problems with her Ears, it has cost Thousands in... See more

Rated 5 out of 5 stars

Products are at really good prices and sent out quickly at a reasonable cost. The packaging is well done as bottles are bubble wrapped in two bags and then additional paper packing us put into the box... See more

Rated 5 out of 5 stars

I regularly order Ibuprofen 500mg talets, as I cannot find any seller who does a better price for the 96 tablet packs, & that includes delivery charge! Delivery is very quick, within a day or two by... See more

Rated 5 out of 5 stars

easy to use website. good customer experience-i was telephoned when i had made a mistake n line by a very pleasant person. I am not very computor literate, i don't know how to scan my dog's script... See more


Company details

  1. Pharmacy
  2. Drug Store
  3. Home Health Care Service
  4. Online Pharmacy
  5. Pregnancy Care Center
  6. Veterinary Pharmacy

Written by the company

HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

84K reviews

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4.4

All reviews

(83,694)

198 reviews in the last 12 months

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Rated 1 out of 5 stars

Pathetically slow fulfilment

Ordered a medicine on Tuesday 10AM (shown as "in stock"), shipped on Friday PM, delivered on Monday. Totally unacceptable for a pharmacy, never more. My cat's life at risk because of them.

Btw, check the rest of the recent reviews: my case is not isolated or accidental. It clearly appears to be the norm.

7 September 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Andrea R

Thank you for taking the time to share your feedback. First & foremost, I sincerely hope your cat is doing well & feeling better. I am so sorry for the worry & stress caused by the delivery timeframe for your pet's medication, as we know just how anxious it feels waiting for essential treatments.
To share a little context on how our orders work, as stated online our standard website dispatch timescale is 3-5 working days for processing from receipt of the prescription. Your order was placed on Tuesday 1st September at 10:12am & was dispatched within 3 working days on Friday 4th September via Royal Mail Tracked 48, arriving with you on Monday 7th September.
Even though this was delivered within our advertised timeframe, we completely understand that any wait for pet medicine feels urgent. We are actively reviewing our website guidance & workflows so order expectations are as clear & reassuring as possible.
If there is anything further I can do to help or if you would like to discuss this, please feel free to reach out to me directly.
Yours sincerely,
Sarah

Rated 3 out of 5 stars

A little disappointed

An excellent service but disappointed with the supplied product compared to a similar item from another source. Could be a manufacture issue.

1 September 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Ade,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our Customer Service Team with some more details to allow us to follow up on your dissatisfaction. You can contact our Customer service team on customerservices@weldricks.co.uk or by contacting us on 08081643211. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely,
Sarah

Rated 1 out of 5 stars

Slow

Slow, slow, oh did i mention slow?
If you are ordering prescription items go elsewhere as you will be waiting a long time! And dont forget you are then stuck with them for repeats. SERIOUSLY THIS COMPANY IS NOT WORTH YOUR TIME OR MONEY.

1 September 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Jason Walker,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you,
Yours Sincerely,
Sarah

Rated 1 out of 5 stars

Avoid

Quite simply the worst pharmacy I have ever had misfortune to use.
No matter how long I leave it between my surgery sending the prescription to them it’s is NEVER ready when I go to collect it.
Latest pathetic example being this week. Surgery sent it Monday morning. I call in Friday afternoon only to be told I’d have to wait 30 minutes for it to be prepared.
Ridiculous.
Now moving to an online pharmacy.
Avoid avoid.

28 August 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Warren Walker,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely,
Sarah

Rated 1 out of 5 stars

Wheldrakes Scawthorpe Doncaster .

Wheldrakes Scawthorpe Doncaster .
Rubbish , perscription rarely ready on time even after the 7 days they require before collection! .
Allsorts of excuses, Pharmacist not checked it yet , Pharmacist on 'emergency break' ! , can you come back in an hour , went back still not ready .
Have moved to another Chemist .
Ps , They are now trying to contact me , and if I dont reply the review is removed !!! This is how you get good reviews , because you remove all the bad ones .

24 July 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Brian,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our complaints co-ordinator with some more details to allow us to follow up on your dissatisfaction. You can contact our complaints coordinator on complaints@weldricks.co.uk or by contacting us on 01302369121. Please be assured we will then try to do everything that is reasonable to put things right for you, Yours Sincerely,
Sarah

Rated 5 out of 5 stars

Great customer service!

I have used Weldricks numerous times for my dog’s prescriptions and have always been happy with the service.
I placed my most recent order a little too close to going away on holiday and was worried it wouldn’t arrive in time. I called the customer service team to check when my order would be dispatched and explained my predicament.
The lovely advisor kindly upgraded my postage to next-day delivery as a gesture of goodwill. The tablets arrived today — five days earlier than I needed them!
Thank you so much! Fantastic customer service and it has really put my mind at rest knowing I won’t run out of my dog’s medication while I’m away. 😊

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Disgusted from Scotland

I visited the website looking for Insulin for my dog who had recently been diagnosed Diabetic. I saw that the firm did not deliver to Northern Ireland. There was no mention of Scotland. Having paid for a Prescription from my vet I tried to order the insulin. Having had difficulty online I phoned only to discover that Aberdeenshire was outside their area. I was extremely angry having wasted money on the Prescription.

12 August 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Kathryn Johnstone
Thank you for taking the time to leave your feedback. I am sorry to hear that your experience has not met the standard we would expect. This is an acknowledgement that we have received your feedback. Our Customer Service team will review this as soon as they return on the next working day and will come back to you with a full response once we have looked into the matter properly.
Kind regards,
Sarah

Dear Kathryn Johnstone,

I am very sorry for the frustration & disappointment caused when trying to place an order for your dog's insulin. I completely understand how stressful it is when managing essential medication for a pet with diabetes.

Unfortunately, due to strict courier temperature controls required for refrigerated medication, our delivery partners are unable to guarantee cold-chain stability to certain rural postcode areas, including parts of Aberdeenshire.

Thank you for bringing to our attention that these specific postcode restrictions were not clearly detailed on our website. I can confirm that our delivery terms page has now been updated to clearly outline these postcode exclusions to prevent future disappointment.

If there is anything further I can do to assist you, please do not hesitate to contact me directly.

Yours sincerely,
Sarah

Rated 1 out of 5 stars

Extremely slow

Extremely slow. You need to send in the prescription a good few weeks before you need it as they drag their heals and will take over a working week to send (despite saying 3-5 working days) - will be using a different supplier going forwards as this has happened every time I have used them now for my dogs meds and fed up with it. Also, tell me different things each time I call for update and told me it had had its final check and was being dispatched yesterday and then I received no delivery notification today, so called again and was then told it hadn't had it's final check so would not be arriving for another four days as it is Friday now which completes contradicts what I was told the previous day! Very poor.

7 August 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Alison,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our Customer Service team with some more details to allow us to follow up on your dissatisfaction. You can contact our Customer Service team on customerservices@weldricks.co.uk or by contacting us on freephone 08081643211. Please be assured we will then try to do everything that is reasonable to put things right for you,
Yours Sincerely,
Sarah

Rated 1 out of 5 stars

Very disappointing service involving essential veterinary medication

I ordered Trilotab for my dog over the weekend because my usual supplier was out of stock. As this is essential medication and I was concerned there might be a wider supply issue, I telephoned on Monday specifically to confirm that the item was genuinely available.

I explained the importance of the medication and was told that the pharmacy had checked its stock, had two boxes available, and that one box would definitely be allocated to my order as nobody else had reserved or purchased it.

By Thursday, I had received no dispatch confirmation. Instead, I discovered through a notification from my banking app that my payment had been refunded. I had received no prior communication explaining that the order had been cancelled.

When I contacted the company, I was then told that the medication was actually out of stock.

I feel extremely let down. Had I been told the truth on Monday, I would have had several more days to try to source this medication elsewhere. My dog cannot simply have an interruption in treatment, and she is also due to undergo an ACTH stimulation test next week, which may now be affected if I cannot obtain the tablets in time.

Stock problems can happen, but giving a customer a clear assurance that essential medication is physically available and allocated, only to cancel the order days later without warning, is unacceptable. The lack of communication has caused considerable stress and has potentially disrupted my dog’s medical care.

6 August 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Heather Barrell

Thank you for bringing this to our attention. I am very sorry for the distress & frustration caused regarding your recent order. We fully appreciate how important essential pet medication is to your dog's health & upcoming medical tests.

We are currently carrying out a thorough internal investigation into how your enquiry & stock availability were communicated, as well as why you were not notified promptly when the order was cancelled due to a manufacturing problem with this item. Please be reassured that we take matters involving veterinary care extremely seriously & are reviewing our handling procedures to ensure our service meets the highest standard.

A senior member of our Customer Care team will be contacting you directly today to discuss our investigation with you & help resolve this matter.

Yours sincerely
Sarah

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this pharmacy. They sold a product that they didn't actually have in stock. As a result, they wasted not only my time but also my vet's time, as the prescription had to be sent directly to them. This caused unnecessary delays in getting the medication my pet needed. Better stock management and communication would have avoided this frustrating situation. I wouldn't recommend using this pharmacy.

30 July 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Magdalena,
Please accept this message as an acknowledgement that I have noted your review. In the absence of any contact details in your above review, could I please ask that you contact our Customer Care team with some more details to allow us to follow up on your dissatisfaction. You can contact our Customer Care team on customerservices@weldricks.co.uk or by contacting us on Freephone 08081643211. Please be assured we will then try to do everything that is reasonable to put things right for you,
Yours Sincerely,
Sarah

Dear Magdalena,

I am very sorry for the frustration caused by the cancellation of your pet medication order. I completely understand how disappointing it is to experience delays & waste time waiting for an essential pet treatment.

Certain specialist veterinary items are ordered directly from our supplier once a valid prescription is received. On this occasion, our supplier unexpectedly confirmed that the medication was out of stock across all sizes. As soon as we were informed, we emailed you & issued an immediate refund so you could source it elsewhere. We hope your pet is keeping well & that you managed to obtain their medication elsewhere quickly.

We are reviewing how our website displays product availability to see how we can help prevent this happening again. If there is anything else that I can do that might help you, in some way, please do not hesitate to contact me.

Yours sincerely,
Sarah

Rated 5 out of 5 stars

Would definitely use again

I ordered some medication for my dog and after reading some of the reviews on here immediately wishes I hadn’t - there are reviews of long delays in dispatching and delayed action to orders.
The medication was the cheapest I found online and I almost wished I had paid more and ordered from elsewhere …
However - I ordered on Thursday - pills arrived on Saturday - I could not fault them and I will definitely use again !

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Vet prescription order

Vet prescription order. Absolutely brilliant. Easy to find the item needed, incredibly competitive price. Easy too to upload the prescription and use only part of the prescription with the rest being held on my account until I need to redeem it. Great customer service on the phone, answered speedily by very knowledgeable person. Order arrived on time. Perfect! 100% recommend.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and great prices

Website is easy to navigate. Very competitive price especially for a well know brand of max strength pain relief gel. Quick dispatch and items well packaged. Bottles wrapped with bubble wrap along side packing paper.
First time purchaser but shall buy from again.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

As always delivery is perfect!

As always delivery is perfect, on time and packed well, even the box it was packed in was the perfect size for my order. Top rated seller. I wish all companies took such care. I wish this pharmacy sold all the items and sellers I need. I would prefer to give my business to them rather than amazon. But I will definitely keep using them for the items they have in store that I need. Excellent service!

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service from Weldricks

Ordered some painkillers yesterday morning as I wasn’t able to get to my local pharmacy and paid extra for quick delivery. However, two days have passed and it would seem that they still haven’t been despatched. I will now have to go to my local pharmacy tomorrow to buy what Weldricks couldn’t be bothered to despatch promptly. Needless to say that I am very disappointed and I am unlikely to use them again.

30 June 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear J Tweedie,

I am very sorry to learn from your review that our processing times are disappointing to you.. I completely understand how important it is for you to receive your order promptly, and I am sorry that on this occasion we did not meet your expectations.

As a valued regular customer, I see that previous orders you have placed with us are typically dispatched within 24 hours of being received. However, to avoid setting unrealistic expectations and to allow for occasional, foreseeable delays, we do advise at the time of ordering that orders are usually processed within 1–3 working days prior to dispatch.

Our 24-hour delivery service refers to the delivery timeframe once an order has been dispatched, rather than from the point of ordering. For customers who require items more urgently, we offer a same-day dispatch and next-day delivery service on selected items for orders received before 3 pm, Monday to Thursday.

That said, I am pleased to confirm that your order has now been dispatched and is due for delivery tomorrow.

Yours sincerely,
Shirley

Rated 5 out of 5 stars

Amazing company

Amazing company, received items in perfect condition, communication was excellent, will be ordering from them again. Thank You very much 😀

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent.

Was worried about sending so much money to an online pharmacy (never used one before), but my items arrived quickly without any problems of any kind. Very pleased.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Been a customer for years and very happy with them!

Have been using this website for years to purchase a specific medication. They also have a wide range of other products to choose from which I inevitably end up also adding to my basket at checkout. I most often choose the next day delivery option with DPD and have my package arrive the very next day.
The few times I have needed to contact their support team they have been friendly as can be and quick to respond to my queries.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Kirk Sandall Weldricks staff were…

Kirk Sandall Weldricks staff were really unfriendly which is unusual however there are a lot of new staff here, I placed a prescription order on a Friday then was told the following Wednesday it was ready, when I picked up I only had one of the item, they were not helpful as I was going on holiday and told me to talk to my doctor, the item was some testing glucose strips so only 1 pack will not go very far, the doctors was closed that day and I asked if I could do the borrow on my prescription which the worker asked the pharmacist who then said no as I’d picked one box up yesterday. I hope one day they get told no when they genuinely need them for a very needing medical condition without such medicines I would genuinely die. Very confused seen as though these can be purchased over the counter so don’t agree I should need to get a new prescription just seemed cruel given the fact I’m young and it was obviously a mistake the doctors had made and was in desperate need. The worker was not sympathetic and rude.

20 May 2026
Unprompted review
Weldricks Pharmacy logo

Reply from Weldricks Pharmacy

Dear Lily straw,

Thank you for taking the time to leave your feedback. I am sorry to hear that your experience has not met the standard we would expect.

This is an acknowledgement that we have received your feedback. We wish to investigate this matter; to enable us to do so and to respond to you directly, please could you email further details to complaints@weldricks.co.uk.

Kind regards,
Allan

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