A very good experience ordering dog cleaning solution from Weldricks. I will definitely order from them again. Having an 8 year old Labrador who has problems with her Ears, it has cost Thousands in... See more
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HI Weldrick Ltd is a family-owned company registered in England and based in Doncaster, Yorkshire- we have had an internet presence since 1998. We fully pay UK taxes and we do not divulge your personal data to any third parties. We have a pharmacy tradition dating back to the 1930s when our late founders' grandmother opened her first pharmacy in Doncaster Town Centre. Remaining true to his vision our business remains 100% family-owned. With a commitment to community healthcare and staff training we have steadily grown to 59 pharmacies in the South Yorkshire area. We employ over 600 formally trained staff among who are more than 80 pharmacists, including 9 clinical pharmacists. While our aim is not to make any mistakes we recognise they will happen occasionally and if they do we commit to communicating with our customers, do our best to put the problem right, identify the cause of the error and learn from it.
Contact info
Leedale House, Railway Court, DN4 5FB, Doncaster, United Kingdom
- 0808 164 3211
- customerservices@weldricks.co.uk
- weldricks.co.uk
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Pathetically slow fulfilment
Ordered a medicine on Tuesday 10AM (shown as "in stock"), shipped on Friday PM, delivered on Monday. Totally unacceptable for a pharmacy, never more. My cat's life at risk because of them.
Btw, check the rest of the recent reviews: my case is not isolated or accidental. It clearly appears to be the norm.
Reply from Weldricks Pharmacy
A little disappointed
An excellent service but disappointed with the supplied product compared to a similar item from another source. Could be a manufacture issue.
Reply from Weldricks Pharmacy
Slow
Slow, slow, oh did i mention slow?
If you are ordering prescription items go elsewhere as you will be waiting a long time! And dont forget you are then stuck with them for repeats. SERIOUSLY THIS COMPANY IS NOT WORTH YOUR TIME OR MONEY.
Reply from Weldricks Pharmacy
Avoid
Quite simply the worst pharmacy I have ever had misfortune to use.
No matter how long I leave it between my surgery sending the prescription to them it’s is NEVER ready when I go to collect it.
Latest pathetic example being this week. Surgery sent it Monday morning. I call in Friday afternoon only to be told I’d have to wait 30 minutes for it to be prepared.
Ridiculous.
Now moving to an online pharmacy.
Avoid avoid.
Reply from Weldricks Pharmacy
Wheldrakes Scawthorpe Doncaster .
Wheldrakes Scawthorpe Doncaster .
Rubbish , perscription rarely ready on time even after the 7 days they require before collection! .
Allsorts of excuses, Pharmacist not checked it yet , Pharmacist on 'emergency break' ! , can you come back in an hour , went back still not ready .
Have moved to another Chemist .
Ps , They are now trying to contact me , and if I dont reply the review is removed !!! This is how you get good reviews , because you remove all the bad ones .
Reply from Weldricks Pharmacy
Great customer service!
I have used Weldricks numerous times for my dog’s prescriptions and have always been happy with the service.
I placed my most recent order a little too close to going away on holiday and was worried it wouldn’t arrive in time. I called the customer service team to check when my order would be dispatched and explained my predicament.
The lovely advisor kindly upgraded my postage to next-day delivery as a gesture of goodwill. The tablets arrived today — five days earlier than I needed them!
Thank you so much! Fantastic customer service and it has really put my mind at rest knowing I won’t run out of my dog’s medication while I’m away. 😊
Disgusted from Scotland
I visited the website looking for Insulin for my dog who had recently been diagnosed Diabetic. I saw that the firm did not deliver to Northern Ireland. There was no mention of Scotland. Having paid for a Prescription from my vet I tried to order the insulin. Having had difficulty online I phoned only to discover that Aberdeenshire was outside their area. I was extremely angry having wasted money on the Prescription.
Reply from Weldricks Pharmacy
Extremely slow
Extremely slow. You need to send in the prescription a good few weeks before you need it as they drag their heals and will take over a working week to send (despite saying 3-5 working days) - will be using a different supplier going forwards as this has happened every time I have used them now for my dogs meds and fed up with it. Also, tell me different things each time I call for update and told me it had had its final check and was being dispatched yesterday and then I received no delivery notification today, so called again and was then told it hadn't had it's final check so would not be arriving for another four days as it is Friday now which completes contradicts what I was told the previous day! Very poor.
Reply from Weldricks Pharmacy
Very disappointing service involving essential veterinary medication
I ordered Trilotab for my dog over the weekend because my usual supplier was out of stock. As this is essential medication and I was concerned there might be a wider supply issue, I telephoned on Monday specifically to confirm that the item was genuinely available.
I explained the importance of the medication and was told that the pharmacy had checked its stock, had two boxes available, and that one box would definitely be allocated to my order as nobody else had reserved or purchased it.
By Thursday, I had received no dispatch confirmation. Instead, I discovered through a notification from my banking app that my payment had been refunded. I had received no prior communication explaining that the order had been cancelled.
When I contacted the company, I was then told that the medication was actually out of stock.
I feel extremely let down. Had I been told the truth on Monday, I would have had several more days to try to source this medication elsewhere. My dog cannot simply have an interruption in treatment, and she is also due to undergo an ACTH stimulation test next week, which may now be affected if I cannot obtain the tablets in time.
Stock problems can happen, but giving a customer a clear assurance that essential medication is physically available and allocated, only to cancel the order days later without warning, is unacceptable. The lack of communication has caused considerable stress and has potentially disrupted my dog’s medical care.
Reply from Weldricks Pharmacy
I had a very disappointing experience…
I had a very disappointing experience with this pharmacy. They sold a product that they didn't actually have in stock. As a result, they wasted not only my time but also my vet's time, as the prescription had to be sent directly to them. This caused unnecessary delays in getting the medication my pet needed. Better stock management and communication would have avoided this frustrating situation. I wouldn't recommend using this pharmacy.
Reply from Weldricks Pharmacy
Would definitely use again
I ordered some medication for my dog and after reading some of the reviews on here immediately wishes I hadn’t - there are reviews of long delays in dispatching and delayed action to orders.
The medication was the cheapest I found online and I almost wished I had paid more and ordered from elsewhere …
However - I ordered on Thursday - pills arrived on Saturday - I could not fault them and I will definitely use again !
Vet prescription order
Vet prescription order. Absolutely brilliant. Easy to find the item needed, incredibly competitive price. Easy too to upload the prescription and use only part of the prescription with the rest being held on my account until I need to redeem it. Great customer service on the phone, answered speedily by very knowledgeable person. Order arrived on time. Perfect! 100% recommend.
Efficient and great prices
Website is easy to navigate. Very competitive price especially for a well know brand of max strength pain relief gel. Quick dispatch and items well packaged. Bottles wrapped with bubble wrap along side packing paper.
First time purchaser but shall buy from again.
As always delivery is perfect!
As always delivery is perfect, on time and packed well, even the box it was packed in was the perfect size for my order. Top rated seller. I wish all companies took such care. I wish this pharmacy sold all the items and sellers I need. I would prefer to give my business to them rather than amazon. But I will definitely keep using them for the items they have in store that I need. Excellent service!
Very poor service from Weldricks
Ordered some painkillers yesterday morning as I wasn’t able to get to my local pharmacy and paid extra for quick delivery. However, two days have passed and it would seem that they still haven’t been despatched. I will now have to go to my local pharmacy tomorrow to buy what Weldricks couldn’t be bothered to despatch promptly. Needless to say that I am very disappointed and I am unlikely to use them again.
Reply from Weldricks Pharmacy
Variety of products, easy to place orders, prices are very reasonable with fast delivery
Very pleased to have found this company. I can easily find the products I want, it is easy to place orders, prices are very reasonable with fast delivery. Highly recommend
Amazing company
Amazing company, received items in perfect condition, communication was excellent, will be ordering from them again. Thank You very much 😀
Excellent.
Was worried about sending so much money to an online pharmacy (never used one before), but my items arrived quickly without any problems of any kind. Very pleased.
Been a customer for years and very happy with them!
Have been using this website for years to purchase a specific medication. They also have a wide range of other products to choose from which I inevitably end up also adding to my basket at checkout. I most often choose the next day delivery option with DPD and have my package arrive the very next day.
The few times I have needed to contact their support team they have been friendly as can be and quick to respond to my queries.
Kirk Sandall Weldricks staff were…
Kirk Sandall Weldricks staff were really unfriendly which is unusual however there are a lot of new staff here, I placed a prescription order on a Friday then was told the following Wednesday it was ready, when I picked up I only had one of the item, they were not helpful as I was going on holiday and told me to talk to my doctor, the item was some testing glucose strips so only 1 pack will not go very far, the doctors was closed that day and I asked if I could do the borrow on my prescription which the worker asked the pharmacist who then said no as I’d picked one box up yesterday. I hope one day they get told no when they genuinely need them for a very needing medical condition without such medicines I would genuinely die. Very confused seen as though these can be purchased over the counter so don’t agree I should need to get a new prescription just seemed cruel given the fact I’m young and it was obviously a mistake the doctors had made and was in desperate need. The worker was not sympathetic and rude.
Reply from Weldricks Pharmacy
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