Jonathan Anderson

Awful experience, and an unethical company. I was about to order a ticket for approx 180 euros then they added a 75 euro fee and another 15 euro fee - literally half of the ticket price. I cancelled and used another service.

Highly unethical and a touts' dream. The worst thing to happen to music since Ticketmaster.

I specifically booked a hand luggage only ticket so I could carry it on with me. I hate checking in luggage as it has often been lost and causes delays at the airport. I was very disappointed when, on the day of travel, I received an email saying I 'had to' check in my hand luggage. At the airport (LGW) I was told this was the case. Ridiculous.

I have been trying to get in touch but have not received a reply.

Firstly, I asked for a pause on my membership last year whilst abroad which did not happen and I was charged. I could not log in from abroad.

Secondly, I have recently been attending F45 in Brighton. Every time I book in to a class, it then asks me to check in. However, when I click on this, I get an error message. It turns out I have been automatically signed in each time I book a class. However, this did not happen on Tuesday 9 June despite me clicking on it. I now have a block as it says I 'missed a class' (I didn't) and I have to pay £14 (?!) to unblock it. This is grossly unfair as it was not what happened at all.

An awful company, owned by unethical people. I got a new phone and tried to log in but it said I needed phone verification. So I typed that in. It then said I needed email verification, but I never received this to my email. It would not let me log in with both (which it has never asked for before). When I emailed, they kept saying they could not change my email (I never asked them to) and that they could delete my account (I didn't want that either). All I wanted was 1. to know why email codes were not being received and 2. why phone verfiication was not good enough. Absolutely useless

It is good to use, but many gyms don't have receptionists to let you in so you can't use the '24/7' gyms for example like Snap or Puregym.

You can change your monthly plan to upgrade (so they get more money) but you cannot downgrade.

They recently upped their prices quite considerably with little warning. Also, you can now also advertise prices that are only the stated price if you subscribe to a 12 month plan, so the monthly rolling (which it has always been, kind of the premise) is actually a more expensive cost hidden from view.

Also, I asked to pause my subscription for a month while I was travelling abroad and they would not do this for me, they said I had to do it myself (but I could not access it from abroad).

Wrong items delivered / received, yet cannot contact customer service or get a refund.

Impossible to get hold of anyone, even in 'non-peak' hours. On a call on 8 May 2026, so far waiting for 1 hour 20 minutes, ironically as I wanted to sign up to Virgin Broadband. Lost a customer

I have booked seven nights on Hotels.com as part of a promotion that gives you £100 in Hotels.com cahs if you book 10 nights. None of the nights are showing in the promotion. It is impossible to get hold of a human advisor. I spent an hour chatting to an incompetent AI bot that did not understand my query or even its own promotion. If you are going to use AI or bots, make sure it works. And if it doesn't, have a human advisor option to escalate any problems to. I will now only use booking.com.

Difficult to log in
Difficult to contact anyone for help
Difficult to opt out
Long time to get a reply.

You cannot apply for a job until you choose job types you are looking for. However, it does not list Internal Communications Manager, Communications Manager or Engagement Manager, ironically despite the fact this is the role advertised (for BA) I am trying to apply for. It does not let you skip this step.

I am a new user and every post I make, in any category, is automatically removed despite not breaking any rules. I cannot post anything and don't know why.

I clicked on an ad for Oral B io toothbrushes at Boots. It offered an io6 holiday gift set for £120 with 10 per cent off so £108. I then received a regular toothbrush box with no extra heads (meant to be three in the gift set). The holiday set was out of stock and I was sent the regular. When I complained I was first told there was nothing they could do. Then I was told all I could do was return it as they couldn't send me the extra heads. This seems like a lot of unnecessary hassle - waste of time, postage, not sustainable. And if I return I will do simply get a refund and buy it elsewhere. Really poor from Boots. Order 800465178.

It is very difficult to get in touch with a human being at customer service. I have had questions about flights that have gone unanswered. I am also in Hong Kong airport for seven hours and wanted to know if there free tour departs in the morning only 12 noon and 5.30pm seem to be available. The email provided only gives you an automatic reply.

They use dynamic pricing which is ridiculous - flights triple price in a matter of hours. Not very ethical.

Unfortunately the WWF use this website to apply for jobs. It is awful. I kept having to verify my email, and when I did, the login still didn't work. Not fit for purpose.

You never get any reply or customer service. I am trying to pay my council tax online and keep getting an error. My account does not seem to be linked to my online profile despite trying and contacting them. Incompetent at best. Reference: 56374625

Customer service is very slow and unhelpful. They reply when you want to book a tour and once booked they make.you wait days for a reply and you have to chase several times. I also asked to extend a tour and they said I could, quote some a price and asked for confirmation. I said yes and then they went quiet again and two days later told me I could now not extend the tour but they did not say why which left me completely in limbo whilst already abroad. Very unprofessional.

I am checking in at a local wellbeing hub (Oru Dulwich) and they say they are not receiving any notifications or money for it. Wellhub are blaming them and Oru are blaming Wellhub. In the meantime I am being denied entry to classes.

Also, you cannot change your membership online, you have to do it on the app. But when you do it on the app, it takes you to an online web address anyway?

Also you can upgrade your membership in the middle of the month but you are not allowed to downgrade?

The website is easy to use BUT sometimes has wrong information. More importantly, when clicking on 'contact the agent' or requesting more information or a viewing, the agents often say they never received an email or notification.