Wellhubs customer service is actually unmatched. I was chatting with one of their agents about a special circumstance I needed help with, and Sue from their online chat, helped me IMMEDIATELY. And w... See more
Company replied
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Sue provided service that was quick, polite, knowledgeable, and professional. She even caught my sense of humor about being at the gym. Her response and direction was timely, and we were quickly able... See more
Company replied
SUE IS A LIFE SAVER. Thank god for people like her. My wife has an unfortunate medial issue and Sue made our situation so much better by being so helpful.
Company replied
Terrible customer service. I sent in numerous support tickets and received no contact other than the automated responses. I scheduled an appointment with the guy who started me up to fix the issues, a... See more
Company replied
Company details
Written by the company
Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than 15,000 companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect.
Contact info
30 Irving Place, 8th Floor, 10003, New York, United States
- www.wellhub.com
- wellhub.com
4.3
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Worst provider ever my husband has…
Worst provider ever my husband has signed up for himself and me when u go and check in the arcade they send me it never works end up not accessing the gym my husband's pin never works we have sent them.so many emails but never resolved once it worked for my husband when he wanted to leave the gym he got locked inside the pin didn't work he was stranded for hours then he called his friend who was member of the actual gymgroup who let him out we have tried to contact them they keep saying complete the induction which we already have and we have signed up for 12 months we asked them to cancel the contract as it never gave us the service but they said no its a contract can someone help what we can do no matter what gym we go to it never works
21 July 2026
Unprompted review
Reply from Wellhub
Hey there! Thank you for sharing your feedback with us. We truly value having you and your family member as part of the Wellhub community, and we want to ensure you both have a smooth, seamless experience.
We have contacted the primary account holder directly via email with details on the next steps to get this resolved as quickly as possible.
We appreciate your patience, and we're looking forward to getting this sorted for you both!
Sue was a help in cancelling my account…
Sue was a help in cancelling my account and asking for a refund.
16 July 2026
Unprompted review
Reply from Wellhub
Thank you for the feedback, Kevin!
We're happy to hear that Sue was able to assist you and get everything sorted out. We will pass your kind words along to her, and we wish you all the best! :)
Very fast usefull and nice replies.
16 July 2026
Unprompted review
Reply from Wellhub
Thank you for taking the time to share your experience, Alvaro.
We’re thrilled to hear we could help you, and we're glad we met your expectations. We appreciate your support!
Sue was a tremendous help with my…
Sue was a tremendous help with my situation. Her way of addressing my concerns made this process much easier
16 July 2026
Unprompted review
Reply from Wellhub
Thank you for sharing your experience! We’re so glad Sue was able to address your concerns and make everything run smoothly for you. We appreciate your feedback and are always here to help whenever you need us. ❤️
Awful design and user experience.
Awful design and user experience.
Forced to use app to login. I prefer to use a computer. Not an option.
Forced to use app to check in each time to the gym. This is highly inconvenient.
Forced to create separate accounts for my 1 and 3 year olds that accompany me to the gym. I spend 5 minutes logging out and logging in to each account to manually check them in. I am increasingly frustrated every time I have to use wellhub. I will gladly tell others about my negative experience with them.
Edit following reply:
Updated to be less scathing and more professional. Happy to hear they will share this with their product development team. I do not appreciate being tracked and find it disturbing and unethical you require knowing my 1 and 3 year old's location.
Their original reply: Reply from Wellhub
11 minutes ago
Hi Carter, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, as we want your gym visits to be as smooth as possible.
To ensure security and proper validation at our partner gyms, each registered family member (including children) is required to have their own individual account. Additionally, check-ins are designed to be completed via individual mobile devices to verify the user’s location. We appreciate you taking the time to share this with us, and we are sharing this feedback with our product development team to help improve the family check-in experience.
If you would like us to review your account more closely or if you have any other questions, please don’t hesitate to contact us through our Help. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
13 July 2026
Unprompted review
Reply from Wellhub
Hi Carter, thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience, as we want your gym visits to be as smooth as possible.
To ensure security and proper validation at our partner gyms, each registered family member (including children) is required to have their own individual account. Additionally, check-ins are designed to be completed via individual mobile devices to verify the user’s location.
Allowing the app to access your GPS location while checking in helps us make sure we correctly identify the gym you're at, which makes the check-in process smoother and ensures you can access the gym without any issues.
We appreciate you taking the time to share this with us, and we are sharing this feedback with our product development team to help improve the family check-in experience.
If you would like us to review your account more closely or if you have any other questions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.
Sue was very helpful
15 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for the feedback, Avery!
We are so glad to hear that Sue was helpful. We'll be sure to pass your kind words along to her!
Don't hesitate to reach out if you ever need anything else. You can always count on us! ❤️
SUE IS A LIFE SAVER
SUE IS A LIFE SAVER. Thank god for people like her. My wife has an unfortunate medial issue and Sue made our situation so much better by being so helpful.
15 July 2026
Unprompted review
Reply from Wellhub
Hi Nick,
We are incredibly glad Sue could be there to support you, we will absolutely pass your kind words along to her.
Thank you for taking the time to share this, and we wish your wife a very smooth and steady recovery! ❤️
Sue was amazing and solved my issue…
Sue was amazing and solved my issue quickly! Appreciate the help.
15 July 2026
Unprompted review
Reply from Wellhub
We love to hear this, Nikul!
We're thrilled Sue was able to help you out, and we will definitely pass your kind words along to her.
Thank you for sharing your experience, and happy training! 🙌
Lorenzo was very helpful and prompt…
Lorenzo was very helpful and prompt with his support.
14 July 2026
Unprompted review
Reply from Wellhub
Hi Stephen,
Thanks for sharing your experience! We're so glad Lorenzo could help you. We'll pass your comments along to him!
Have a nice day, and remember you can always count on us! ❤️
Sue provided service that was quick
Sue provided service that was quick, polite, knowledgeable, and professional. She even caught my sense of humor about being at the gym. Her response and direction was timely, and we were quickly able to begin our workout. Thank you for the access to LA Fitness
10 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for sharing your experience, Marquetta! We are so happy to hear that Sue could help you. Thanks for reaching out to us ❤️
We will be sure to pass your compliments along to her. Enjoy your workouts at LA Fitness, and have an amazing day! 🤸
Reply from Wellhub
Thank you so much for your feedback, Sheelo!
We are thrilled to hear that Sue was so helpful. We will be sure to share your kind words with her.
Thanks for being part of our community and happy workouts! 🏋️♂️
Reply from Wellhub
Hi Annie,
Thanks for your feedback. That's wonderful to hear! We will make sure to pass along your kind words to Sue :)
Thank you for taking the time to share your experience, and have a nice day! 🌟
Blocked my account for no reason and…
Blocked my account for no reason and the customer service agents are useless, they send generic responses . The only thing I done was use 2 of my own devices which is allowed in their terms and they’ve decided to block my account..and they won’t give clear reasonings - maybe it’s a good thing so they don’t waste my time in the future
10 July 2026
Unprompted review
Reply from Wellhub
Hey Idiris! We appreciate you taking the time to write to us, and we are sorry to hear about your frustration regarding your account status.
We always strive to provide clear support, and we understand this outcome is disappointing. Our security team continuously monitors platform compliance, and we found that your account did not align with our established Terms and Conditions, leading to this final restriction.
For safety and compliance reasons, this decision cannot be reversed. If you have questions regarding our policies, please visit our official Help Center.
Disappointing Diamond+ experience
Upgraded to Diamond+, their most expensive membership, specifically to use a certain studio.
Unfortunately I've had multiple issues booking, resulting in me not being able to fully take advantage of being on the plan.
My experience with the customer service team was that they are always really friendly and helpful, but don't actually solve the problems you face and eventually ghost you.
I've been told that one issue I had was 'fixed', but it wasn't - and when I shared proof of that I just got an automated email back.
I've spoken to the studio directly and they've also expressed their frustration with WellHub and the problems they face.
I appreciate it's a hefty job for the WellHub team managing so many partners and technical integrations, however when you pay £250 / month for their most expensive package, you kinda expect things to ideally a) work, or b) for issues to get resolved promptly when they arise.
11 June 2026
Unprompted review
Reply from Wellhub
Hello Lee. Thanks for sharing your feedback with us, and we are incredibly sorry to hear that your experience with our booking system and support hasn't matched your expectations, especially as a Diamond+ member.
We have escalated your case internally for our team to review, and we will get back to you shortly with more information. We appreciate your patience while we get this sorted out!
Knows her job well and proactive
8 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for sharing your experience with us, Monisha!
You can always count on us ❤️
Sue was so helpful and amazing to help…
Sue was so helpful and amazing to help assist
7 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for the feedback! We are incredibly happy to hear that Sue was so helpful. We'll make sure she gets your message! ❤️
Sue was super easy and quick!
7 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for the 5-star review, Matt! 😍
We are thrilled to hear that Sue could help you. We'll be sure to pass along your kind words to her!
Terrible customer service
Terrible customer service. I sent in numerous support tickets and received no contact other than the automated responses. I scheduled an appointment with the guy who started me up to fix the issues, and he ghosted me. I can not get paid as I can not log in to my account, and it has been an extreme headache.
7 July 2026
Unprompted review
Reply from Wellhub
Hi Logan,
Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience.
Looking into your case, we can see you have already initiated contact with our partnerships team. To get connected directly to a live agent who can resolve this for you, please reply directly to the automated email you received. Our system needs your reply to that email to route you straight to our team, which is ready to help!
Please note you can also reach us through our social media channels on Instagram @wellhub or Twitter/X @wellhubhelp. Thank you for your patience!
Best customer service
Wellhubs customer service is actually unmatched. I was chatting with one of their agents about a special circumstance I needed help with, and Sue from their online chat, helped me IMMEDIATELY. And was so friendly, courteous and kind! I don’t think I’ve ever experienced customer service like this on an app before.
Thank you so much Sue. You made my day and really really helped me out ♥️
6 July 2026
Unprompted review
Reply from Wellhub
Thank you so much for taking the time to share this! We are absolutely thrilled to hear that Sue was able to help you. Your message completely made our day too! 😍
Thanks for being part of the Wellhub community! 🤍
Love wellhub!
Love wellhub!! Been my latest obsession. Sue was also very helpful when I ran into an issue!!! Highly recommend.
2 July 2026
Unprompted review
Reply from Wellhub
That is awesome to hear! 🤩 We'll be sure to pass along the huge shoutout to Sue.
Thanks so much for taking the time to share the love. Happy workouts!
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