I like about those surveys I'm answering, I'm learning new things and assess their uses in my daily life. But sometimes I can't answer surveys because it says I'm not qualified, actually it happens fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Majority of surveys are easy to navigate and give your responses. However there are times when you invest a significant amount of time ( over 15mins) and have completed 90% of the survey only to have... See more
Company replied
You constructed the survey to qualify for more surveys in the future. I seem well. I hope to qualify for more surveys in the future. I have gotten more disqualifications in the past than normal.And wh... See more
Company replied
A few problems recently - every invitation to complete a survey when clicked resulted in my being told the survey was no longer available. As soon as I cleared by Toluna cookies all was well! I'm no... See more
Company replied
Company details
- Market Researcher
- Media and Marketing Agency
- Media Company
- Online Marketing Agency
- Software Company
- Web Hosting Company
About Toluna
Written by the company
You can also download our app for free and enjoy the experience on the go!
|
Contact info
United States
- https://www.toluna.com/contact-us
- www.toluna.com
4.2
Great
241K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy and accessible
18 July 2026
they blocked my account without giving…
they blocked my account without giving me notice. i did not know what i did wrong. i was always been truthful in the survey.
even i after i contacted them, but till now no reply.
13 July 2026
Unprompted review
I get dropped more than picked.
23 July 2026
These are quick and easy surveys that I…
These are quick and easy surveys that I earned rewards points for. Better then scrolling on social media
18 July 2026
I love doing surveys
The questions are very easy to comprehend. That is a must for me when I’m doing anything.
23 July 2026
Able to earn rewards from playing games…
Able to earn rewards from playing games and doing surveys.
18 July 2026
Always no available surveys.
23 July 2026
Easy to follow
23 July 2026
You are always out of surveys everyday…
You are always out of surveys everyday there is no surveys for me to do
17 July 2026
The rewards arrive at a slow pace…
The rewards arrive at a slow pace usually. Would be good if they were instant!
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Been with toluna for many years now
Been with toluna for many years now. Its a paying app
23 July 2026
Reply from Toluna
Thank you for your wonderful review! We are delighted to hear your positive words, and beyond grateful for sharing your opinion of Toluna!
If there is anything we can do for you, simply reach out to us at https://www.toluna.com/contact-us - and we'll be happy to help!
Warmest wishes,
Jordan
Reply from Toluna
Thank you for your wonderful review! We are delighted to hear your positive words, and beyond grateful for sharing your opinion of Toluna!
If there is anything we can do for you, simply reach out to us at https://www.toluna.com/contact-us - and we'll be happy to help!
Warmest wishes,
Jordan
Over a Month Waiting for PayPal Rewards
I redeemed two PayPal rewards over a month ago, and both are still stuck on "Processing." The estimated processing time was 1-3 weeks for Paypal, but that has already passed. I've contacted customer support several times and only received the same generic response that my rewards are "being processed."
This experience has made me lose confidence in redeeming any more rewards. Processing estimates are very disappointing.
19 June 2026
Unprompted review
Reply from Toluna
Hello Mai,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how disappointing it is to wait longer than expected for your PayPal rewards.
If you have not already done so, we kindly ask that you submit a support ticket via our Contact Us page at https://www.toluna.com/contact-us so that our team can review your specific case and provide further assistance.
We appreciate your patience and hope to resolve this for you as soon as possible.
Kind regards,
Toluna Team
It's good survey app
It's good survey app, I've been withdrawn so many times,. I just concerned about the processing its takes almost 3 to 4 weeks before it will go to PayPal. It's along wait.. Haysss.
22 July 2026
Reply from Toluna
Thank you for your wonderful review! We are delighted to hear your positive words, and beyond grateful for sharing your opinion of Toluna!
If there is anything we can do for you, simply reach out to us at https://www.toluna.com/contact-us - and we'll be happy to help!
Warmest wishes,
Jordan
Reply from Toluna
Thank you for taking the time to review Toluna! We are really grateful that you are part of our community, influencing our world!
If there is anything else we can do for you at any time, we would love to discuss further and ensure that we are meeting all your expectations, and aim to reach for the 5 stars! 😊
Please do not hesitate to reach out to us at https://www.toluna.com/contact-us and we would be happy to help!
Warmest wishes,
Jordan
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