Swagbucks Reviews 

43,319
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,737 reviews, reviewers had a great experience with this company. People really enjoy using the platform to earn extra money and gift cards by completing fun surveys, playing games, and testing various products. Consumers often mention that the mobile application works smoothly and provides a simple way to access reliable rewards. However, some people mentioned that cashing out earnings can occasionally become difficult or fail. Consumers also pointed out that they frequently get disqualified from surveys after spending considerable time trying to complete them. Some users additionally experienced sudden account closures or issues when trying to verify their email addresses.

What people talk about most

User experience

Consumers find user experience to be ambiguous, as opinions are heavily divided. While many reviewers praise... See more

Website

Reviewers mention ambiguous feedback about website, highlighting a split in user experiences. While many... See more

Payment

Customers had ambiguous experiences with payment, reflecting a high level of disagreement regarding... See more

Application

Customers consistently note positive experiences with app, highlighting that the mobile application works... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. Some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Swagbucks , never had any issues with them. Even though I am not someone who consistently cashing out often,whenever I do it always go smooth until I’ve noticed my last cash redeemable points f... See more

Company replied

Rated 4 out of 5 stars

Great way to earn money taking surveys on a variety of topics when it functions correctly. Sometimes it kicks you out early and you get zero sb points but works well most of the time.

Company replied

Rated 4 out of 5 stars

it's s nice way to earn some extra money, but over the years it has become a lot more difficult to earn points

Company replied

Rated 4 out of 5 stars

Great site to earn a little spending cash. I have noticed that earning has become a bit harder and I don't qualify for as many surveys as in the past.

Company replied


Company details

  1. Gift Shop
  2. Hobby Store

Written by the company

Get Free Gift Cards & Cash for the everyday things you do online. Shop online, Watch entertaining videos, Search the web, Answer surveys and find great deals to earn your points, called SB. Redeem your points for gift cards to your favorite retailers like Amazon and Walmart or get cash back from PayPal or Visa.


Contact info

4.0

Great

TrustScore 4 out of 5

43K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(43,319)

3,125 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and easy to use

I have been using Swagbucks for a while now,and it is a great way to earn some extra pocket money.the surveys are frequent and the points add up quickly.redeeming them for gift cards is very easy and fast.highly recommend!

6 September 2026
Unprompted review
Rated 3 out of 5 stars

Finally Received Some Support

Finally, after a couple of months trying to get hold of somebody, anybody, at Swagbucks, they finally answered. Once they finally got serious and tried to fix my problem, it only took a week, and all my lost points were restored.

My big question is, why did it take so darn long to get this thing straightened out?

3 September 2026
Unprompted review
Rated 3 out of 5 stars

Swagbucks needs to honor the credit…

Swagbucks needs to honor the credit they have yet to give participants .. I did a video survey or video conference back on August 20th giving opinions on new ideas ., the timeline to receive the incentives is 7-10 business days and I have yet to get any credit ..

20 August 2026
Unprompted review
Rated 1 out of 5 stars

Swagbucks suspended my account…

Swagbucks suspended my account immediately after I spent $5 completing a paid in-game task exactly as instructed with no warning or no explanation, just a ban right after the money left my account. Support's response has been to tell me to wait 30 days, which isn't acceptable when actual money is involved.

I'd like a clear explanation of what supposedly went wrong, and my account and earned rewards restored if there was no real violation. If this doesn't get resolved, I'll be filing a complaint with the BBB and FTC, since suspending accounts right after a paid purchase — without explanation — is exactly the kind of pattern regulators have gone after other reward platforms for.

User email : @loxlox999000

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Complaint

Complaint – Call of Dragons Offer Not Credited

I am extremely disappointed with the handling of the Call of Dragons offer. I completed two separate offer milestones worth a total of $130, and neither one was credited to my Swagbucks account.

Both offers were completed well within the required time limits, and I have screenshots documenting that I reached the required goals. I submitted those screenshots as proof when I contacted support, yet despite providing clear evidence, the rewards still have not been credited.

I also spent a significant amount of my own money on the game in order to reach these milestones, so it is especially frustrating to complete everything as required and then not receive the promised rewards.

I am requesting that Swagbucks manually credit the full $130 for the two completed offers. I have provided proof of completion and am happy to provide any additional documentation needed. This issue has been outstanding for far too long and should be resolved promptly.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Unexplained Account Deactivation

Loved using Swagbacks until they randomly one day deactivated my account, the same day I went to redeem some of my points. Confused, because I know I didn't do anything wrong, I emailed them asking what I possibly could've done to violate their terms, and they were "not allowed" to provide with any specifics as to why my account was reviewed or deactivated. Probably, because there were no specifics. But just really sketchy in my opinion.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Deplorable

Deplorable. Deleted my account because they never credited me for MULTIPLE chat studies i completed, they said I asked them too many times.

21 December 2025
Rated 1 out of 5 stars

I spent three days doing surveys and…

I spent three days doing surveys and playing games through Swagbucks trying to get a virtual prepaid MasterCard.The way it's set up you have to have 1500 swag bucks to order the card so I get to 1500 and they offer a $5,$10,$20,and $25 card.No $15 which is 1500 swag bucks,so I get strung out another day trying to reach the $20 card.When I finally get 2000 swag bucks after playing their game for days and answering surveys,I order the virtual card which they advertise as instant,I get a message there was a problem with the card and that was yesterday and I still haven't gotten my reward!I still haven't gotten any explanation about my reward.Im about to get on social media and tell everyone not to use Swagbucks because it takes days to earn any rewards and after spending 8 hours a day for three days,that haven't even honored their rewards!Swagbucks is a rip off!Instead of using swagbucks,you should go to Free Cash or Survey Junkie and I am gonna spend everyday posting about this on social media until I get my reward honored!As a matter of fact,I have to get on Facebook right now.

26 August 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

Rated 1 out of 5 stars

Why Do They Lie?

A three minute survey has just taken me TWELVE minutes! And for what? About 11p! Not even a penny per minute! Please, be honest!

27 August 2026
Unprompted review
Rated 2 out of 5 stars

If the app pays me more than R10,000 I…

If the app pays me more than R10,000 I will rate it 5 star review

24 August 2026
Unprompted review
Swagbucks logo

Reply from Swagbucks

We’re really sorry to hear that your experience didn’t meet expectations. That’s never what we want for anyone. We truly value your feedback and would love the opportunity to learn more about what went wrong so we can make things right. Please go ahead and reach out through your activity ledger on our site or visit www.swagbucks.com/help

Rated 1 out of 5 stars

They are basically a ponzi scam

They are basically a ponzi scam. At first you'll get paid but after you've been with them for a while, they will suspend your account for no reason and refuse to pay you. Their games have impossible goals to meet and their surveys disqualify you after you spend like 20 minutes on them. It's a big waste of time.
Also their customer support is a joke. Stay away from them. There are better ways to make cash online.

23 August 2026
Unprompted review

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