Sharon

I was sold a ticket that had an age restriction attached to it. However, this was not l noted at the time of sale. It's been over 2 weeks, and even with the seller's agreement to refund the tickets, we still have not received a single thing, only an AI response from ticketswap. After bringing complaints about the length of time it is taken to respond to customer service queries. I am still get a 'we will be back to you in 48 hours'.

Everything is perfect. Great deals at intersport

Delivery took 9 days, however they were proactive in sorting out the issue once highlighted. The cover was perfect, as expected, when it arrived. Many thanks to the friendly customer service - it's much appreciated.

I had a very positive experience overall with quick responses, great customer service and excellent value for money. I would highly recommend FBD for the 'human' experience.

I'm still waiting almost a month now for car mats to arrive. I've emailed - no response. I've called their number - but they don't have any telephone support anymore. The tracking number they issued to me brings up a delivery in a different part of the country from 2019! Makes no sense and there's absolutely no support. I will have to apply for a chargeback through my credit card if they don't respond! Very frustrating.

I bought a La prealpina roofrack. The website and customer support was very good. It was great to be able to ring and to have a customer service agent within a minute. The delivery was very fast. However the product was poor.

I find the website really easy to navigate and like having McCauley's locally for click and collect.

The main issue I have is with delivery and returns. It was very late arriving and to return the products is going to be very expensive, not worth the hassle. I'll wait til the store opens the next time.

I ordered 4 replacement cushions for my couch online, total cost including delivery was 483 euros so I was expecting quality cushions. I rang on 2 occasions to confirm the shape, size and the material in the cushions. I wanted 4 cuboid shaped cushions, 2 firm for the under cushions and 2 back cushions. The shape that arrived was not as I expected, the material was very soft and constantly needs reshaping and puffing up. After only one month they are loosing their shape and sagging in the middle. Complete waste of money. The cushions are dome shaped so they are not long enough to completely fill the cushion covers. The foam is like cheap sponge and not firm at all! I am really disappointed. Definitely could not recommend this place.

Good value, didn't need it in the end

Does the job, but tastes disgusting
I have just competed three weeks on the vlcd programme. I've lost 17 pounds so it is very effective but the hot meals are not nice. I can stomach the shakes and the bars but rest is a waste of money. Their customer service is also very poor, sometimes getting no response from my enquiries.

Update: so all has finally arrived in one piece! Very good quality at an excellent price if they could just get their deliveries and customer care sorted.
Last week: 5 days after order camping gear from Blacks but it has yet to be dispatched even though it is in their warehouse. Don't tell me to contact your customer care as they say themselves "they have no contact with the warehouse". They are completely helpless and can do nothing to find a solution to the problem that the warehouse doesn't function. So frustrated I that I also sent a message via email and got an automated response that gave me a link to their tracking for JD Sports? Wrong section of the company! It obviously didn't work. They can't even get their automated responses correct. So crap. They just keep apologising. Nobody has yet to ring the warehouse a tell them to post out the order as it's late - get their act together. Try picking up the phone. Such an easy solution to a straight forward problem!