Belsimpel Reviews 

It said “next-day delivery,” but it arrived much later than expected.

Perfect 👍 thanks

Great prices and service! Purchased a set of headphones for my daughter. By far the largest discount I have seen on this model! Shipping was very fast.

My experience with Belsimpel has consistently been great. They consistently offer some of the best prices on the market paired with very reliable and helpful customer service. Highly recommended for anyone looking for tech or mobile purchases.

It is easy to use your platform to compare prices across different providers, and we could make choices easy to get a new phone.

Delivery arrangement is fast and well-secured. It is important for high-valued product.

Excellent! Competitive price, fast delivery and quality product. Many thanks.

Belsimpel doesn't meet product delivery deadlines. Customer service is rude. Many devices are out of stock. Order modifications are impossible. Belsimpel cancels orders without providing a reason—they don't send an email explaining why. Contacting the official hotline to file a complaint ends with them not hearing or understanding you. If you need to order a device or subscription, please send it to the postal address. The matter has been reported to AMC.

Very good offers compared to the other companies, highly recommended.

The experience was pleasant as my phone came in a considerable amount of time.

excellent, my phone arrived flawless

I am so satisfying from call service expecially Mrs.Sara she explained mi everything I hope for future works with this person
Everything what ahe explain was in point and on place
Thank you very much
Best regards
Ruslan Stanchev

They just charge Euro 4.95 and do nothing! They are looking for any stupid reason not to proceed the application , asking same documents many times and nothing happening in the end! Thanks God they reverse the money (Euro 4,95) after you cancel the application!

I am very disappointed with Belsimpel due to a lack of transparency and incomplete information from their customer service, which ultimately cost me a great deal, wasted days of my time, and caused unnecessary extra hassle.

I originally ordered a Samsung S26 with a Vodafone contract renewal. Before opening the phone, I decided I wanted to exchange it for an iPhone 17 under the same Vodafone deal structure.

I called Belsimpel customer service to ask how to handle this. The representative told me I could return the S26, keep the subscription active, and just pay the difference for the iPhone 17. What they failed to inform me, however, was that the subscription discount was strictly tied to the original S26 offer and that swapping devices meant I would lose the promotional pricing.

Based on their initial advice that the exchange would be simple, I went ahead and ordered a case and screen protector for the S26.

What followed was a frustrating series of miscommunications:

I returned the unopened S26 and sent a detailed email, following their exact instructions.

After 3 days of silence, I received an invoice for €949, the full retail price of the iPhone 17 without any contract discount. Then, they sent another mail stating this amount is incorrect, however, instead they just changed it to 324 Euros, which in total with the installments would end up to 924 Euros.

When I called to clarify, they explained that the subscription would stay active for the S26 while I paid full price for the iPhone separately, which makes no financial sense.

When I asked to cancel the entire order and re-apply for the Vodafone deal with the iPhone 17, they told me the promotional prices had increased in the meantime and refused to honor the price from when my exchange request was submitted.

Had Belsimpel been completely transparent on that first call about how contract exchanges work, I could have canceled and re-ordered immediately while the promotion was still active. Instead, their incomplete advice dragged out the process, lost me the deal, forced me to cancel everything, and left me stuck having to return all the accessories I had already bought for the S26 and Iphone 17.

Be cautious when asking their customer service for advice on contract modifications, critical details regarding pricing, terms, and promotion rules are easily omitted.

Edit after Belsimpel's comment:

To clarify publicly: this issue was not solved. Belsimpel acknowledged their internal miscommunication and offered a €25 compensation, primarily asking me to rephrase parts of my original review. A small courtesy payout does not mean the underlying problem was resolved. Also, getting my name completely wrong in a public reply shows just how little attention is being paid here.

Absolute joke. I ordered online a E-SIM only contract on the 28th of July. For 3 days nothing happened. On the 31st of July i send them an email asking for an update. Next day they replied that a colleague has contacted me asking me if i would be ok with a physical SIM because for some reason they cannot do E-SIM but that never happend. I replied giving them the green light for physical SIm the next day instead of debating if anyone had asked me or not. On the 3d of August i got again an email from them that the offer had expired and i had to re-apply. By far the worse customer service experience i ever had. And if by any chance anyone from Belsimpel is reading this, the order number was 32630286580 if they want to verify. Never ordering from then again

Watch3 pro CMf got for 37euro Which was cheapest and delivery was in nice box and fastest

Delivered the following day and cheaper than elsewhere

I ordered a Samsung Galaxy S26 Ultra (1TB) along with a charger, spending well over €1300. Out of nowhere, Belsimpel automatically cancelled my order without my consent or any valid explanation.

When I contacted their customer support to find out what went wrong, they literally told me they have no idea why it was cancelled.

Update:
Customer support team contacted me 2 days later explaining the issue as well as provided an option of placing fresh order on my behalf for same transaction.
I really appreciate them reaching out to resolve the issue.

Reason: MyPup address is not supported and was flagged by the system.

I'm updating my original review because Belsimpel reached out to me after I posted it and took ownership of the issue.

The problem turned out to be more complex than expected, involving the activation of my second order and the subscription process. However, their support team investigated everything, kept me informed, and made sure the issue was resolved correctly.

Both my order and subscription have now been sorted out, and everything is working as expected. I really appreciate the effort they put into resolving the situation and following up until it was fixed.

Thank you to the Belsimpel team for the excellent customer service and for turning a frustrating experience into a positive one.

Thief I did not receive a refund for canceling the order I am saving myself from belsimpel do not buy anything there scammers Thief they did not refund the money