I paid a few times but received no confirmation and no chip. Despite this issue, customer service reached out to me during the following week. They offered me a voucher to make up for the problem,... See more
Company replied
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Ordered the Samsung Galaxy S25 Ultra through Mobiel.nl and the entire experience was seamless from start to finish. The ordering process was straightforward, and the phone arrived the very next day —... See more
As always, it was very easy and straightforward to order one or two phones with new subscriptions, and the order arrived the very next day. I am very satisfied.
After a while things got a bit confusing about who was handling what, because both companies were calling and emailing me. But in the end the contract transfer was sorted out. And honestly, this is st... See more
Company details
About Mobiel.nl
Written by the company
Het vergelijken en kopen van je mobiele abonnement of nieuwe telefoon doe je eenvoudig en snel bij Mobiel.nl. De online shop met telefoons en abonnementen. Wij zetten al het aanbod overzichtelijk op een rijtje, zodat jij zelf kunt bepalen wat bij je past.
Een nieuw abonnement bestellen of verlengen kan bij Mobiel.nl altijd. Het maakt hierbij niet uit of je je huidige abonnement ergens anders hebt besteld. Wij zorgen ervoor dat alles makkelijk en snel geregeld is. Kom je er online niet uit, dat zit er een team van specialisten klaar om je te helpen.
Bereikbaarheid klantenservice
- Ma-Vr: 09:00 – 22:00
- Za: 09:00 – 17:00
- Zo: 10:00 – 18:00
Mobiel.nl Support
Written by the company
Contact info
Nieuwstraat 22, 2266AD , Leidschendam, Netherlands
- info@mobiel.nl
- mobiel.nl
4.5
Excellent
77K reviews
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As always
As always, it was very easy and straightforward to order one or two phones with new subscriptions, and the order arrived the very next day. I am very satisfied.
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I payed a few times-Good solution Found.
I paid a few times but received no confirmation and no chip. Despite this issue, customer service reached out to me during the following week. They offered me a voucher to make up for the problem, which has changed my mind from my previous review.
I consider this a fair and honest resolution, as they acknowledged the issue and made a genuine effort to find a solution for me.
Customer service gets a 10/10 from me. I'm not giving 5 stars overall, since there was a problem in the first place — but the way it was resolved was excellent.
13 July 2026
Reply from Mobiel.nl
Dear A.G.P. Gonzalez Prates,
Thank you for posting your review.
We’re sorry to hear that you are not satisfied. We would be happy to help you and resolve this as quickly as possible.
We have just sent you an email to assist you further and work together towards a suitable solution. If you have any questions or comments, you can simply reply to that email. If you have not received our email, please check your spam or junk folder as well.
Kind regards,
Team Mobiel.nl
Very good & so nice.
13 October 2025
Umpleasent experience with the company…
Umpleasent experience with the company Mobiel.nl
Order. 5085624.
1. I did the order yesterday - 8th July
2. I filled all the requested fields
3. I have paid extra for a fast delivery
1.
Today I get a communication that they need a copy of my bank-pass. Apparently it was not a problem when I have paid for the extra accessoires and the fast delivery.
2.
After sending the requested pictures I see the telepjone is not in stock and I need to wait for 3-4 days.
What?
I ordered bacause I have urgent need of a new one and now I am blocked in a loop of automatwd messages and costs.
I hope you undersrand how unprofessional this situation is.
Christian Coccia
9 July 2026
Unprompted review
Reply from Mobiel.nl
Dear Christian,
Thank you for posting your review.
We’re sorry to hear that you’re not satisfied. We’d like to resolve this for you as soon as possible.
We have just sent you an email to assist you further and work with you to find a solution. If you have any questions or comments, please feel free to reply to the email. If you haven’t received the email, we recommend checking your junk/spam folder.
Kind regards,
Team Mobiel.nl
Good Company
After a poor review due to some inconvenient experience. Mobile.nl did all it can to rectify the situation which gave a sence of being a valued client and a company committed to excellence.
Will recommend them.
3 July 2026
Reply from Mobiel.nl
Dear Ray,
Thank you for posting your review.
We’re sorry to hear that you are not satisfied. We would be happy to help you and resolve this as quickly as possible.
We have just sent you an email to assist you further and work together towards a suitable solution. If you have any questions or comments, you can simply reply to that email. If you have not received our email, please check your spam or junk folder as well.
Kind regards,
Team Mobiel.nl
I had a terrible lt experience with…
I had a terrible lt experience with them. I ordered a Samsung a57 5g a 2 year subscription and a 45w charger and during the process completed payment of €430.70. After that they requested a copy of id passport etc their system wouldn't accept my verbilf document so I sent then my passport. This was accepted then im told.i need to go to the gemente to get an extract from my bkr details. Its ridiculous to take the money the ask for extra id. Their answers were also inadequate. I m British but have liv3d in nl for 26yrs and never had problems like this. The order is cancelled and ill be taking my business elsewhere.
4 July 2026
Unprompted review
Reply from Mobiel.nl
Dear customer,
Thank you for posting your review.
We’re sorry to hear that you are not satisfied. We would be happy to help you and resolve this as quickly as possible.
We have just sent you an email to assist you further and work together towards a suitable solution. If you have any questions or comments, you can simply reply to that email. If you have not received our email, please check your spam or junk folder as well.
Kind regards,
Team Mobiel.nl
Unhappy solution
I made mistake with the number transfer request. I received a soltuion but I'm not happy with it and I do not agree with it. Now everything is pending as I do not have any time to deel with the customer service of service provider due to their fancy, modern, time leeching solution for contacting. Looking at it afterwards, it had would be better to not go further with the ordering, just raise a different order if I had known that I get this solution for the number transfer.
5 July 2026
Reply from Mobiel.nl
Dear G. Szabó,
Thank you for posting your review.
We’re sorry to hear that you are not satisfied with your number portability. We would be happy to help you and resolve this as quickly as possible.
We have just sent you an email to assist you further and work together towards a suitable solution. If you have any questions or comments, you can simply reply to that email. If you have not received our email, please check your spam or junk folder as well.
Kind regards,
Team Mobiel.nl
My parcel was not delivered
They brought the parcel, quickly, the store is excellent, thank you for your understanding, contact people, I recommend
3 July 2026
Unprompted review
Reply from Mobiel.nl
Dear Rostyslav,
Thank you for posting your review.
We’re sorry to hear that you are not satisfied. We would be happy to help you and resolve this as quickly as possible.
We have just sent you an email to assist you further and work together towards a suitable solution. If you have any questions or comments, you can simply reply to that email. If you have not received our email, please check your spam or junk folder as well.
Kind regards,
Team Mobiel.nl
> Thank you
> Thank you, Mobil Netherlands, for your outstanding service, professionalism, and dedication. It has been a pleasure working with you. Wishing you continued success and all the best for the future.
27 June 2026
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