C Youpa-Rowe

Great experience with this company from start to finish. Now can't wait to get my stylish bedside wall lights up. Beautiful. Bought these on sale too. Been looking at these since last year!

Can't complain. Found my part, ordered it and had a quick delivery. Great and would recommend.

Quality beauty products available at cheaper prices. Good service and would use again.

Great deal on the introductory rate and certainly a big help with repairs. Good reliable service and technicians. Good customer service. Worth consideration.

Great service. Quick, safe and free royal mail collection and delivery with good quality lenses provided. Much better than my usual popular opticians. Had two existing frames reglazed for normal and as sunglasses. Fab. Will use this service again.

Very easy to apply. Took the pain out of an expensive car repair. Good customer service.

Just saw your advertising video. Wow. You need to learn about marketing and how employees are to present themselves in public. Seeing the result of your "marketing" now.

Delayed connection treatment after an Emirates flight from London to Seychelles. My poor disabled mum and sister flew out yesterday expecting a pleasant flight. Already bad enough that every one of their flights has to stop in Dubai with no direct flights to lots of countries. Emirates were so late leaving that they ended up missing their connecting flight. What did Emirates do? They booked them on a flight leaving many hours later and plonked them in a bright airport lounge with minimal food and drink. No overnight accommodation to get some rest. Apparently the delay needs to be over 8 hours. Emirates, you need to do better. What kind of treatment is that for a 79 year old who suffers from back issues and is in pain. We will be filing a formal complaint, trust me! Oh, and I won't go into the seat booking fiasco initially. Emirates quality is gone.

Just to follow up on my recent review, Samsung's technical support and call centre were an absolute nightmare. As updated, after booking online under warranty, my fridge repair was booked as chargeable by Samsung. I had to spend a lot of time on calls and send loads of emails to get my repair booked in under warranty. The fault was a common issue with my model and both the water pipes and ice maker had to be replaced due to this, plus a software upgrade. And yet Samsung had tried to say repeatedly that I was at fault by damaging the fridge and that I had to pay for the repair. Hugely disappointed in Samsung's so called after sales service. Not impressed at all and no longer a happy customer. I just feel for anyone not up to standing up to these bullying tactics and just giving in.

Samsung, please don't patronise me with your crappy scripted response. Just don't respond as you are used to doing. Under warranty means still UNDER 24 months so meaning a free engineer visit to investigate the fault. Your technical team do everything to
try to blame the customer. Model no. RF 65A977FB1/EU, version 17, costing me around 2.5k. A lot of money again spent with Samsung following an S24 phone x2, S5 watch x2, eco bubble washing
machine, smart things dryer, 65 inch tv, soundbar, blue ray system, other tvs x8 and countless phones and ear buds over the years. NEVER AGAIN.

Happy when you buy their product. Easy to register their product online. NOW, try booking a repair UNDER warranty. Once you manage to navigate their website to actually book this in (needing to find out again and add all the fridge info even though your item is registered with them on your account that you are using). I get a call from the engineer to say it is a paid visit. You contact Samsung to dispute this (a water leak AND faulty ice maker). They cancel my booking saying they will sort it out and call me back after I have to send photos of the faults in. This is AM. Lunchtime, I get a call from someone which pretty much feels like a call where they are trying to catch me out to avoid a free visit. (Speaker phone call.) I persist and they say they will call me back. Late PM, still no callback. Sent two emails in between saying how unhappy I was with the service as I had arranged to work from home in advance specifically. Made no difference. Still waiting....and meanwhile fridge is leaking all over my floor and the icemaker looks out of action.....I think this may be my last Samsung purchase.

Despite an initial long wait to be connected originally (separate matter), Aaron and Dale were booked in for me recently. They called first and turned up as updated. They kept me informed throughout and were very professional. They did a very tidy and efficient job. Very pleased.

Great delivery.

Ordered via Amazon and firm sent completely different oil product all the way from China. Obtained a refund via Amazon as not what I ordered. How can a reputable firm get their order so wrong. Do not believe everything you read. Too many 5 star reviews and nothing else. Not normal.

Just realised today no access to services anymore (kicked out of my account) as Smile has gone into bankruptcy. I was lucky enough to have started my treatment but sadly no dentist check ins or retainers available. A shame, as this seemed to be a good product.

Great and fast experience at the Stratford store. Worth getting the 3D scan.

Customer service/follow up repairs are an absolute nightmare to date. I have been waiting forever for window repairs. There does not seem to be any customer service to resolve issues at all. No one takes responsibility or cares and management seem to get away with ignoring their customers point blank. Poor poor service.

Was going to submit two reviews but best in one. Placed first order and items were received quickly, no issues. Goods were nice and look great in my garden. Placed second order inadvertently for wrong size. Emailed immediately to cancel and reordered correct size on a Sunday. Called Monday to explain cancelled order and emailed again as back up. No direct customer service contact to resolve this. They then sent me two orders after all my efforts to cancel and refused to collect the incorrect item advising I had to return this myself for a refund. These are large screens via courier only. Happy to unhappy customer as a result of this experience. Sent a number of emails but same blurb. Customer service is non-existent. Turned a great experience into a painful one. Did not bother in the end and will not bother making any more orders with this firm. Shame, as such potential and nice products.

Found this company via an internet search. Chose a perfect cake suited to my son for his 25th. Great customer service and the cake looked brilliant. We were all amazed and it tasted great. Thanks New Cakes and Jess for helping make a very memorable birthday.

First time used with best internet price for my item. To top it off, a fast and efficient delivery. Excellent service and will use again.