Sarah Rashbrooke

DREADFUL.
Product not as advertised, cheap tacky.
Money taken nothing arrived for over 2 months .
Tried to cancel , many e mails delaying refund then ghastly rubbish arrived this morning.
These companies ought to be banned from trading.

order arrived safely well packaged ready to go.
NO complaints at all. I will use again.

Impossible to speak with a human. Trying to return an "essential dormeo mattress". 1. its more of a topper than mattress. saggy, just one thick layer of foam. arrived in long box, unravelled like a car air bag!
After finally speaking with operative an AXl collection organised. 2. All ai generated, collection day agreed, but no way of tracking as you have to get back to dormeo for tracking number! The ref no they issue seems to mean zilch. Unimpressed I feel adverts misleading about product.

Order delt with so efficiently by your call handler, the emergency cheapie glasses arrived just over a week later earlier than promised. Well pcked & presented. Superb service. Thank you

Delivery a day earlier than expected, package put into shed under cover as requested. No damage & a very clear helpful note left in letter box saying the delivery was completed. Thank you. The New Yodel is doing a very good job.

As a loyal customer, Ive been annoyed at year on year how house insurance has increased. This year by a staggering amount.
I was rung to ask if anything had changed, answer "NO", after a lengthy question session still nothing had changed! Finally a week later a quotation by e-mail arrives. Having made enquiries elsewhere I paced my insurance away from Higos. I was then rung by them to say if I told them what I was paying they could match it.
WHY then as a customer wasnt I given the best price in the first place. Rip off insurance co.s need to be called out. I will not use this company again.

Let down by previous provider on cost, I was recommended to use Thatch Cover.
A refreshing change, no hard sell, clear explanation on product required. Charming & knowledgeable to talk to.
A very competitive quote.
Getting around Insurance jargon was made easy!

With hesitation I ordered curtains after having a disastrous time with Taunton Dunelm last year.
Eureka, my new bedroom made to measure curtains are beautifully made & very reasonable. Arrived on time & very well packed.
Dunelm you have renewed my faith! Thank you.
(curtains Aarhus green really pretty with blackout lining).

Electric kitchen scales.
Fabulous light weight, neat clear instructions & switches from tare to weights in one simple click.
Ordered & delivered almost immediately, Evri their chosen delivery co. always on the ball with good tracking system
Thank you ProCook used you before will always look at your web page first.

Patricia Silva , Sounded a really smiley competent Octopus agent. Concise in her explanation of the tariff & answered all my questions.
Surprised that electricity is supplied based on Post code. No option but to pay up or freeze & not cook!

Charming to deal with, efficient. LPA sorted without fuss or hindrance. Less expensive than a traditional solicitor & easier than doing on the govt. Website
Highly recommend.

Recently visited Andover, needed sandals .
The only shoe shop Clarks had limited range but the manager & her assistant were so lovely, helpful & went to a great deal of trouble. Such a rarity.
Andover like so many of our old market towns very sad, so many empty shops.
A very satisfied customer. Full marks Clarks.

A good result. FAO Gina (not a robot)! Customer service dept.
Today I finally had confirmation that the outrageous parkig fine in Taunton Dunelm site has been cancelled.
Thank you Gina it has renewed my faith.
Still awaiting the outcome of the "honest error" on curtain measurement from operative in the Taunton store, not sure how many hoops one has to jump through to get this rectified?

When things go wrong a review gets to the heart of the company that one is complaining about. I was taught always write & thank for good service then you can complain when its not.
Ive had a dreadful experience with Dunelm , lo & behold someone is apparently going to contact me..EUREKA.

Taunton store organised by computers served by robots.
BUYER BEWARE, when ordering items requiring measurements check thoroughly, you have to sign a disclaimer once the order is printed, so when or if a genuine mistake is made which in my case it was you have no redress at all. The staff member enters everything into a tablet which has pre-set default measurements. If this is not altered or indeed a figure entered it defaults to the 'pattern repeat' measurement.
You are handed the batch of printed paper & asked to sign, I assumed to confirm order not to go over every detail AGAIN. DESPITE Dunelm stating ; 'easy returns' this does not apply to many of their products, read the small print!
The staff are not properly trained, understaffing means the few are stressed out; it seems they have to jump from one dept to another i.e jack of all trades master of none.
As a final gesture of goodwill if after having spent hours trying to get served or queue for over half an hour for a coffee, spend your hard earned money, you will get a £100 parking fine for staying a minute over 3 hours!
Dunelm you have lost the plot. selling cheap goods without any intention of admitting when things go wrong.
I most certainly will pass the word & never use again.

Honest & competitive pricing
Today having been advised by National tyres when a puncture was repaired, that I needed two new tyres & given a ridiculously high quote I rang around & found ETB Taunton.
My bookd appointment by Sam with a really sensible price was made.
Today when they looked at my car " You dont need new tyres, at least another 5,000 miles on them" Wow how honest & straight, such a rarity these days. The boys were charming, helpful & YES I will book for new tyres when needed. Highly recommend this ETB garage Priory Bridge rd Taunton.

nice looking product except the web page measurements stated bedspread suitable to fit med to king size bed. It doesnt come close to fitting a queen size , very skimped & only covers over bed by approx 6 inches no where near to floor level. Very disappointed.To add insult to injury, today I returned to Taunton shop to replace /get a refund to be told that as it had been opened , I couldnt change or get refund, how else was one expected to see if item fitted?? Ive spent many hundreds recently with your company but this will be the last time. Also folks be careful a £100 car park fine if you are over 3 hours, & yet we are expected to shop out of town??

I feel that I have to comment on the same old platitudes given by Titan to other travellers complaints.
I recently returned from The Canadain Rocky mountaineer trip which was more than disappointing, chaotic & lengthy tedious coach journeys.
On return I contacted Titan & yes guess what, looking down at the adverse comments made by travellers on diferent trips, we are all given the same brush off.
I was offered a £130 voucher to go on another titan holiday!
Joke, who on earth would want to spend yet more on a trip via these people. Titan, words fail me, you need to up your game. Customer service , none.

Meaningless platitudes see response to my review below. Titan offered a voucher of £130 for another saga holiday! Along with a very long winded list of excuses as to why things were not as advertised.
What a joke, why on earth would you want to have another ghastly holiday with this company?

Not as advertised in glossy brochure.
Grand Circle Rocky Mountaineer, cost just short of £5k.
Air Canada abysmal, cramped, poor in flight attention & food.
Titan coach journey from Vancouver up to Jasper different from itinery, rep said he hadn't had any proper info. Long hours in coach for 20 min stops at various waterfalls/lake arrived Whistler shattered. En route highlight a stop at Walmart Kamloops to shop for a "bite to eat"! 1/1/4 hrs while coach went to refuel?
Whistler closing due their end of season, hence activities curtailed other than the main gondola. Full of tacky shops selling off stock at 50% discount!
Krystal hotel dire, dark & dingy seemed redundant part of the Crystal Lodge.No facilities unless you wanted to sit in an ice room quaffing vodka?
Finally after another interminable coach drive we arrived in Jasper. Had time to go rafting then next day on to Banff & the Rocky Mountaineer. The saving grace.
Titan (now saga) if this is your best I cannot imagine the worst. Obviously the itinery & or distances had not been checked properly.
The tour implies exciting trips available to watch bears, & other wildlife up in the mountains. NO!
Other hotels Vancouver & island, Jasper & Banff good.
Rep sadly had been let down .
Return journey on Air Canada awful, breakfast after 8 hours was a chilled croissant no butter or jam & tepid cup of coffee.
Advise; Do the Rocky Mountaineer fantastic company first class all the way, fly to Calgary & book your own trip.
DO NOT USE TITAN (Saga).