Clarks Reviews 

55,578
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,159 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the wonderful staff members who are extremely polite, attentive, and welcoming when visiting physical stores. People note that store assistants go above and beyond to make purchases easy, especially when measuring feet and finding suitable shoes for children. However, some customers also noted frustrations regarding unhelpful customer support responses and delayed online order fulfillment. A few individuals experienced incorrect sizing or unexpected product quality issues shortly after purchase. Some reviewers additionally mentioned feeling disappointed when seeking assistance for exchanges or dealing with indifferent staff members.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, patience, and... See more

Product

Reviewers highlight positive aspects of product, noting that the shoes are perfect in fit and also look great... See more

Service

Customers consistently note positive experiences with service, highlighting professional, helpful, and... See more

Quality

Clients share positive opinions on quality, noting that the shoes are perfect in fit and look great.... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between in-store and online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Karla, at Castlepoint shopping centre was very professional and patient when myself and my two children were buying school shoes recently. She is incredibly knowledgeable, friendly and nothing is... See more

Rated 5 out of 5 stars

A lovely young man named Oliver in the Enfield town store made everything about buying my daughter’s school shoes so easy. From measuring to purchase he was pleasant and efficient. Sahib on the tills... See more

Rated 5 out of 5 stars

Took my son to the Bedford branch to buy school shoes and it could not have been a better experience. As soon as we entered the shop we were greeted then directed to have my son’s feet measured. This... See more

Rated 5 out of 5 stars

I visited the Fosse Park store with my eldest daughter (14) looking for school shoes. If you have ever shopped with a 14 year old girl you will know it is no easy feat, couple that with seemingly awkw... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

56K reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.6

All reviews

(55,578)

4,617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant staff

What a star employee Lauren at Peterborough is. Polite, helpful, positive and nothing was too much or a bother.
Excellent part of your Clarks work family!
We measured, we tried, we looked, we bought and left happy with our purchase.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Visited the Harlow store for back to…

Visited the Harlow store for back to school shoes was helped by Nell who was patient and helpful with my lil one who didn’t want to try any and as was a very busy day for store was really helpful and friendly

1 September 2026
Unprompted review
Rated 5 out of 5 stars

One of my favourite brands

I’ve visited the Clarks store in Loughton several times and have always received attentive, professional advice. The team takes the time to understand what I need and helps me find the right shoes every time (or order online and collect there).
Now even my little one can wear Clarks. Their wide-fit options and half sizes are perfect for his growing feet. Definitely one of my favourite brands!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and friendly, knowledgeable staff

We called into the Carmarthen branch on Saturday with our baby girl to get her measured for her first pair of shoes.
The lady who greeted us upon our arrival was very welcoming and politely directed us to the children’s section upstairs. When we arrived at the children’s section, we were warmly welcomed by Sarah G.
Sarah put us at ease with her knowledge, explained the process, and approached our daughter with a soft and gentle demeanour which meant our daughter was calm and receptive when it came to having her feet measured.
Sarah helped us choose the right shoes for our girl and we left the store feeling like we’d had the most positive experience. Due to the positive service, we’ll be returning for our daughter’s next pair of shoes. Thank you.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Visited kempston interchange store for…

Visited kempston interchange store for a fitting and school shoes for my son. Was served by Ben. Ben listened to the styles my son liked and sourced according. Fitting and shoes purchased within 10 mins. Fabulous service and very happy customer

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Went in to get my daughter’s feet measured for the first time and to purchase a pair of first shoes.
Salma served us and was amazing.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Enfield town store is brill.

A lovely young man named Oliver in the Enfield town store made everything about buying my daughter’s school shoes so easy. From measuring to purchase he was pleasant and efficient. Sahib on the tills was polite and speedy. For someone who gets overwhelmed in social situations both young men made this experience smooth.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff at the Bedford branch.

Took my son to the Bedford branch to buy school shoes and it could not have been a better experience. As soon as we entered the shop we were greeted then directed to have my son’s feet measured. This was done quickly and efficiently and then we were directed to and assisted by Imani who was just wonderful, so friendly, helpful and professional. It made the whole process so easy and my son left with perfect fitting, quality shoes for school. Thank you Imani and all the team at Bedford, an excellent shopping experience.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Tracy was great

Tracy was really helpful and kind. She was great with my two daughters - chatting to them but not in a patronising way, and spent time making sure the shoes fitted well. She made it a great experience for them and I’m very grateful. Thank you

3 September 2026
Unprompted review
Rated 5 out of 5 stars

More of an experience than just shoes…

Cris in the Grafton Street shop was so helpful. Her advice was much appreciated. Workers like her need recognition and praise. Big shoutout to her loyal colleague (who was on her last day) that encouraged me to write this review. So lovely to walk into a work environment where staff raise each other up. Well done ladies! I walked away with 2 pairs of new shoes and a lovely memory of how nice you two were to each other.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte is a star!

My daughter Ophelia and I just had the most wonderful experience in the Alton, Hants store. Charlotte is a star. So attentive, explained every aspect of the shoes and what makes my daughter’s feet just that little bit different in an informative and empathetic way. She spoke directly to my daughter which she loved and was very much appreciated from me. Honestly she is incredible at her job! Thank you Charlotte. Also a thank you to Lucy who explained about the uses of the various waxes for the shoes and just how different feet could be. Both of them are absolute assets to your company. Thank you.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Rashid from Clarks Selly Oak store…

Rashid from Clarks Selly Oak store provided exceptional service, offering swift yet personable assistance. He answered each of my questions with a sense of expertise that reassured me throughout our interaction, inclining me to return to this store for future purchases. I extend many thanks to Rashid and his colleagues for creating such a wonderful shopping experience and atmosphere within the store.

5 September 2026
Unprompted review

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