Clarks has a long-standing reputation for quality and service.
Clarks has a long-standing reputation for delivering exceptional service and high-quality footwear. While the service standards have remained consistent, there appears to be a perceived decline in the quality of the shoes. Historically, Clarks shoes have consistently provided an ideal fit and exceptional comfort. Recent purchases, however, have presented a tighter fit, even when opting for a larger size. It is possible that changes in manufacturing processes may have impacted the overall comfort and wearability of the shoes.
Reply from Clarks
Hi Mparmar,
Thank you for leaving us a review of your recent purchase and I am very sorry to read of your disappointment.
It is difficult for us to comment on the comfort of your shoes as this is such a personal thing. Not all shoes fit in the same way and you may not necessarily be the same size in every style. We suggest that new shoes are worn at home, before going outside, to assess their suitability.
To receive a refund, purchases would need to be returned in an unworn and unmarked condition within the returns period. If you require any further support please reach out to our Customer Care Team, via the link below, who would be happy to assist further.
https://www.clarks.com/contact-us (https://www.clarks.com/en-gb/contact-us)
Thank you for sharing your feedback and please accept my apologies again for any disappointment caused -