United Kingdom
Review of Shopify
Advertised a free shop with uploaded products which is generated within minutes on youtube. In reality it is a subscription with a trial period. To modify plain generic site takes way too much time. So it is easier to build from scratch using AI and publish elsewhere than deal with this buggy software. Waste of time. Who would want to pay for this kind of service? No idea
Review of Fasthosts Internet
very good service in terms of constistancy and efficiency. great customer support. excellent company. very happy
Reply from Fasthosts Internet
Dear Leo Desiatnykov,
We're happy to hear that you received very good service and great customer support. We appreciate your positive feedback about our company's consistency and efficiency!
Fasthosts Internet
Review of Lebara Mobile (UK)
Excellent experience: order delivered next day. Quality of network is great. Pricing is very competitive. Customer service top notch. Very well done
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Review of LottoGo.com
Very unlucky with them as I have spent £18 and won £4. Prepare to win 20% of your spending
Reply from LottoGo.com
Hi Leo,
Thank you for taking the time to leave us a review, I'm sorry to hear you are unhappy.
We are unable to control the outcome of our games, and there's always risk when gambling and partaking in games of chance. A game of chance is a game where the outcome is random, rather than based on any type of skill. Every game that's live on our site is also thoroughly tested before release.
All of our games are certified to the Gaming Commissions standards and we adhere to all requirements they place upon us. The games on site also use a random number generator for every round which is independent from the last. We have zero control of game outcome.
I have reached out to you via your account for more information so we can discuss this further
I look forward to hearing back from you.
Kind regards
Kim
Lottogo.com
Review of YouTube
YouTube hides your live comments without telling you — unfair and dishonest practice.
I recently discovered that YouTube uses a silent blocking system during live streams. If a channel blocks you, YouTube still shows your own comments to you — but hides them from everyone else. You think you're participating, but in reality, you're invisible.
There is no warning, no notification, and no explanation. It feels incredibly dishonest. A platform as big as YouTube should be transparent with users, not deceive them into thinking they’re part of a conversation when they’re not.
If my comments are blocked, I should at least be informed. Instead, YouTube allows channels to "shadowban" people without any accountability. It’s disappointing and unfair to users who engage respectfully.
I hope YouTube listens and treats its community with more honesty in the future.
Review of Elite Competitions
Got lots of tickets on various competitions. Spent around 90 quid. Won only 5£ of site credit. Not sure if live draw used and not prerecorded. As it was a case when for spin and win was chosen a comment from someone who hasn't sent any comments. Not seen entry numbers on the "live" draw or later on the site. When ticket bought no ticket numbers shown on emails. All these make me hardly trust this company and never put a lot of money for the tickets. But beautiful girls work there.
Reply from Elite Competitions
Hey Leo,
Thanks for your feedback, and I appreciate the opportunity to clarify how our Spin to Win entries work.
Our Spin to Win entries are taken from both YouTube and Facebook, and the draws are always conducted live on these platforms. We do not use pre-recorded videos for our live draws—if we did, it would not appear as a live video with live viewers and comments. The live comments you see during the draw are part of the real-time interaction, and if it were pre-recorded, the video would be shown as an old recording, not a live stream.
Additionally, after each live draw, we have a Winners Podium on our website where you can see both the prize winner’s name and their winning ticket number. The calls to our winners are also made in real-time during the draw.
We hope this clears things up, and we're grateful for your trust in our competition. If you have any other concerns, don’t hesitate to reach out.
Kind regards
The Elite Team
Review of Raffle Master
I had to guess a result of my instant win tickets. As no notification given. Didn't bother to hire a developer to finetune free word press site. Someone called Ben W. won around 10+ instant win prizes with no other winners.
Suspected fraud and scum.
Reply from Raffle Master
Thank you for your feedback, although it is riddled with false assumptions and baseless accusations.
Firstly, our platform is a fully custom-built system developed by a professional UK agency Think Zap — not a “free WordPress site” as you incorrectly claimed. We have invested heavily at a fair cost to ensure fairness, transparency, and security for all users.
Secondly, instant win results are shown immediately at checkout and are always available in your account area. If you failed to check them properly, that is entirely your oversight — not a flaw in our system. Plus any winners are emailed instantly by the site.
Thirdly, your casual accusations of “fraud” and “scum” are defamatory, reckless, and completely unacceptable. Making serious allegations without a shred of evidence says far more about you than it ever could about us.
For the record, “Ben W.” is a genuine, verified player who is well known in the competition industry for entering — and winning — across many platforms. It should be no surprise to see frequent wins from someone who plays consistently. Ben W. has also left positive, verified feedback about his experience with us.
We operate a fully legal, compliant, and transparent competition business. If defamatory statements like yours continue, we will take appropriate legal action to defend our reputation without hesitation.
Review of Raffle House Ltd.
the only company that registers postal entries. very little hope for a win and unknown how the winner is picked.
Reply from Raffle House Ltd.
Hi Leo, We appreciate your positive review! We’re glad to know that you had a positive experience with us. Your feedback is invaluable and helps us continue to improve. Regarding how the winners are picked - Ticket numbers are assigned using a unique hexadecimal format, ensuring each one is distinct. This system avoids a lottery-style 'exact combination' draw and guarantees winners based on their specific tickets.
Review of BOTB - Real Winners. Every Day.
have been playing not too long, just a few months. Won a couple pounds of site credit.
So far they ignore my postal entries. Also no live draws and unknown how they choose a winner.
Odds are so low where for 1mln entries just one winner. I believe you have more chances to win a National Lottery.
Reply from BOTB - Real Winners. Every Day.
Thank you for sharing your feedback.
Regarding your concerns about postal entries, please note that postal entries are handled according to our official Terms & Conditions. Any participating postcard or letter that has a postage stamp date outside the Promotion Period will not be accepted as a valid Postal Entry. If you feel that your entries haven’t been processed correctly, we encourage you to check the details on your account and get in touch with our support team for assistance.
We want to assure you that we take transparency very seriously.
Your chances of winning with BOTB are much higher than with traditional lotteries, and we have many winners every week. We appreciate your input and hope you continue to enjoy your experience with BOTB. If you have any further questions, please don’t hesitate to reach out to our customer support team.
BOTB Team
Review of Bonkers Competitions
Ignoring my postal entries. Sent two 1st class but no tickets were registered. Didn't spend much on the site so can't comment about the odds. Good thing is that they have free competitions but despite to playing a few I never won. So far I would rate the site as 3 out of 5.
Reply from Bonkers Competitions
Hi Leo,
Thank you for the review; in regards to the postal entries, it's alarming as we enter these daily, so we want to chase this up immediately.
Please send me your tracking info so I can follow up with Royal Mail. I am confident we haven't received them and, therefore, have been unable to allocate your tickets as, as I have said, we add these daily in time for the live draw :)
Thank you for the kind words about free entries. We love doing this to give back to all our players as a thank you.
Hopefully you can pick up a win in the not-so-distant future and your 3 star review can be upgraded even higher :)
Many thanks, and have a great Christmas and New Year.
Harry - Bonkers Competitions
Review of TruLuxe Competitions
Took a part in competition with a prise as a trilogy ring and surprisingly won. Was contacted next day after a draw with a news and question about preferred metal and size. The ring is beautiful and packed safely and delivered next day. Very happy. My wife haven't seen the ring yet but I am sure she would love it. Reliable trusted company that takes care about reputation and customers.
Reply from TruLuxe Competitions
Hello Leo,
Thank you so much for your wonderful review and for entering our competition! We're happy to hear that you won the trilogy ring and that our team was able to assist you promptly. It’s great to know that the ring arrived safely and quickly.
We hope your wife loves it just as much as you do! Your feedback about our commitment to customer care and reputation means a lot to us. We look forward to seeing you in future competitions!
Warm regards,
Julie
TruLuxe Competitions Customer Care Director
Review of ECPROF
Prompt delivery. Great items. Only half of the order wasn't available, got partial refund.
Reply from ECPROF
We are incredibly grateful that you took the time out to leave us a 5-Star review. We are thrilled that you enjoyed your experience. Thanks for choosing us!
Regards,
Team ECPROF
Review of MPB
Prompt delivery and item as expected. Great packaging
Review of MandM
Review of Goggles4u UK
top service. cheap prices. very happy customer
Review of The Skinny Food Co
Got hooked with offer on wowchers from this company. Instead of sending 6 bottles of souses I got 5. Some with short expiration date. Contacted via support and got an offer for a partial refund. But no refund came. Despite of multiple messages. At the beginning they said that it takes 5 working days. Then they said to check for my bank account. When I said that I paid with paypal they asked to contact paypal. If no refund issued I see that. No need to pretend stupid. No they completely ignore my mails but spamming with their special offers.
Reply from The Skinny Food Co
Hi, I'm so sorry to hear that your experience with us was not what we would have hoped.
Please email support@theskinnyfoodco.com and we will be able to resolve this for you.
Review of Naked Wines
Despite to the fact of a quick delivery I am not impressed with the quality of wine.
Also I got subscribed for unknown to me membership with 25 quid monthly payments. I just simply took a 6 bottle case for the promotional price of 19.99.
It is a false advertisement and considered a steal in e-commerce.
Not recommended
Reply from Naked Wines
Dear Leo,
I am so sorry to hear that you are feeling this way, this isn't what we had hoped for when you first ordered from us.
I am also really sorry if the subscription came as a surprise, but it sounds to me like you may have signed up as an Angel when you purchased your first case with us. There would have been a few pop-ups that you needed to accept regarding the membership, and we popped some emails over to let you know, so I am really sorry if you missed this.
Our Angels are a very important group of people that support our talented and independent winemakers - by investing anywhere from £25- £10 each month, to spend on our tasty wines- I like to think of it as a wine piggy bank!
You don't have to buy wine every month, you can leave your payments to build up for as long as you like and then buy a case whenever you are ready.
Angels also get lots of different perks, including up to on average 33% off each time they order, and some lovely freebies and special offers.
Please rest assured, there are no strings attached, you can cancel whenever you like and get your money back- you can cancel by popping me an email to let me know, or by following the link below:
https://www.nakedwines.com/account/angel-cancel
I have also popped below the links to our FAQ's about Angels and our terms and conditions, so please do have a look at these if you would like any extra information:
https://www.nakedwines.com/help#angels
https://www.nakedwines.com/help#terms-and-conditions
I hope that this helps, but if you ever want to get in touch with us about this you can pop us an email to help@nakedwines.com or call us on 01603 281800. We also have a LiveChat service on our website.
Thank you so much for your initial interest in Naked Wines.
Cheers,
Georgina
Review of CarJet.com
Misleading advertising. I booked a car with Green Motion from Newcastle. Despite to efficient service with picking me up at the airport and driving me to the office I was told I have to pay extra for the insurance and an excess. I took insurance cover from carjet.com as offered but nothing been said for extra charges on picking up the car. So platinum excess waiver I bought with them for 25£ meant nothing to car hire company and green motion requested to pay an extra around 200£ with excess of £200. Then after I refused I was offered £400 excess charge with insurance of £96. I wasn't ready to pay any extra so I cancelled but carjet.com refused to refund saying that according to their policy they don't refund. Very sad that company cheats their customers this way.
Reply from CarJet.com
Dear Leo,
I can guarantee you that our insurance is completely valid, you just have to leave a deposit on collection, and any damage that the car might suffer would be refunded by the insurance company.
I would need to know more about your case, so please send me an email to help@carjet.com with your reference number and I will help you.
Thank you,
Inma from CarJet
Review of Be Wiser Insurance
I bought insurance and paid for a whole year in advance. After a few conversations on the phone everything was confirmed and I was notified that I paid more and some refund due to my account. Instead of the refund 3 months later I got a call requesting to pay an extra than 50% more. They said that I incorrectly stated number of years of no claim bonuses. They have failed to tell when and where though. I disagreed with this statement and said that everything was done online and they have access to my online form to check. They still cancelled my insurance just with a few warning emails reqesting more money. They promised to refund. They processed a refund around 50 days later less than 30% despite of only 3 months past on my insurance. This way they could refund even 1 pound and it would be acceptable by my credit card company. I have no way to complain or disagree.
Once they got your money you can say good bye to them and unlikely to get the service. I have never claimed and they cancelled unreasonably. I asked to provide a statement about what this cancellation about and how they calculated the refund amount but they never responded. I believe they do their best to get money off people and politely ignore responsibility.
Reply from Be Wiser Insurance
Hi Leo,
We are sorry you have had cause to complain. We can assure you this has been sent to our customer care department for investigation.
Kind regards
Jack
Review of e-Careers Ltd
Got information about the course from reed.co.uk and requested more info. Got a call (pretty impressive actually) within 1 hour.
As information about the course I could get only number of modules (you won't know what that means) but nothing more than that. Sales agent explained that I have 12 months access to online training with an exam/certification. They claimed that their certification is recognizable by the industry and I get a course specific online help 24 hours from an expert. When I asked about the demo they said that no demo available but I have 7 days cooling off period.
They set up a course and I was able to access it. I was disappointed to find out that they don't own any materials and have no knowledge about any specifics apart how to use the site. Help would be provided as a general click here, post there type.
They simply resell videos ( probably available elsewhere ). Quality of information is ok for the beginner. But it could be easily picked up from youtube. After you watch a video you have a trial questions. Most of the time these questions have nothing to do with the video and came out of nowhere. I haven't tried to pass a test but I am pretty sure that information from the videos may uncover only 20-30% of exam questions. No idea why to watch video in the first place if it doesn't help you with exam questions.
The presenter (unsure about his expertise in the field) probably made videos in 2000 as he refers to unsupported platforms or companies that no longer exist.
If you decide to cancel your subscription and send them a letter as per their refund policy they would reply: as you have accessed the course you are not entitled for the refund.
So promised 7 day cooling off period doesn't work.
They advertise a price say 150 pounds but when you actually starting giving them credit card price suddenly increases by VAT (20%).
So I wasn't happy with the content, refund policy, price transparency, specific to course support.