MPB Reviews 

59,696
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 5,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the second-hand camera gear, noting that items always arrive in pristine condition exactly as described online. People also appreciate the incredibly fast delivery service, reasonable prices, and the very smooth, efficient online trade-in process from start to finish. Some reviewers were not happy with unexpected valuation adjustments, as well as missing accessories when unsold items were shipped back to them. A few other people also felt that certain purchased products had unexpected mechanical defects, requiring frustrating returns and lengthy processing times.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality items and accurate... See more

Quality

Users describe positive interactions with quality, noting that gear generally arrives in excellent condition... See more

Price

People report positive experiences with price, noting that quotes and offers for gear are generally fair and... See more

Service

Consumers find service to be positive, highlighting a smooth, professional, and straightforward process from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is remarkably fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I sought a couple of quotes for a camera and MPB were the most competitive. Sending to them by DPD could not have been easier. I chose to drop the package off at the local collection shop but it could... See more

Rated 5 out of 5 stars

I've purchased some excellent used camera gear from MPB, with some of my Olympus gear still going strong. However, when I did have an issue with a used Canon lens that didn't connect with a brand n... See more

Rated 5 out of 5 stars

High quality products, condition as described, fast delivery. Haven't had to return anything but have made multiple purchases with no problems. I did have to request triangle clips after a purchase as... See more

Rated 5 out of 5 stars

I’ve bought and sold more gear with MPB than I care to admit. Everything is top notch: selection, pricing, shipping, returns, and most of all, customer service. They make selling ridiculously easy and... See more


Company details

  1. Photo Shop

About MPB

Written by the company

We transform the way that people buy, sell and trade used photo and video kit.

MPB is the world’s largest online platform for used photography and videography equipment. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We have always been committed to making kit more accessible and affordable, and helping to visualise a more sustainable future.

We recirculate more than 350,000 items of used kit every year, extending the life and creative potential of photo and video kit for visual storytellers around the world.

Headquartered in the creative communities of Brighton, Brooklyn and Berlin, the MPB team includes trained camera experts and seasoned photographers and videographers who bring their passion to work every day to deliver outstanding service.

Every piece of kit is inspected carefully by our product specialists and comes with a warranty to give our customers peace of mind that buying used doesn’t mean sacrificing on quality or reliability.

mpb.com

Written by the company

Warranty included
All used gear is covered by MPB's free warranty.
Free Collection
We offer free collection and delivery on part exchanges, and free pick up on your equipment if you wish to do a straight sale.

Contact info

  • 64 Ship Street, BN1 1AE, Brighton, United Kingdom

  • www.mpb.com

4.7

Excellent

TrustScore 4.5 out of 5

60K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(59,696)

9,408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

This is the first time I’ve bought anything from MPB, and won’t be the last. I am delighted with what I purchased, it was advertised accurately and was shipped to me in 48 hours.
A very easy to use/navigate website, overall I am very pleased.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Perfect place to buy your next camera

Really easy to use website nice and safe really fast delivery great customer care kept me in contact of every stage all the way up until delivery and afterwards checking everything was okay with my camera

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I found the site through a recommendation from Chat gpt. The drone was as described and came with all the bits. It arrived quickly too. I’m very pleased with my purchase and the sales experience.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

DON’T NOT BUY OFF MBP !!

So basically, I ordered a FUJIFILM XF 10-24 lens
The package came and unfortunately, when I opened it, all I got was a Korean beauty product to which why would MPB produced something like this? I thought they sell cameras and lenses and accessories, etc.
And on top of that, I spent 600 something euro for a Fujifilm lens instead, all I got was a beauty product to which I never ordered!! so now I have trust issues with MPB now I won’t be shopping this company again in fact don’t ever shop with MPB ever again. Save your money for better. Online store. Thank you, MPB for
scamming me ! 😡😡😡

7 September 2026
Unprompted review
MPB logo

Reply from MPB

Hello Jack,

We are sincerely sorry to learn that, instead of the Fujifilm XF 10–24mm lens you ordered, you received a completely unrelated product. We fully understand how alarming and upsetting this must have been, particularly given the value of your purchase and the understandable concerns it has raised about your order.

This is clearly not the experience we expect our customers to have. We will review the circumstances surrounding the preparation and delivery of your parcel to better understand how this could have happened.

Our team will contact you directly by email as soon as possible to follow up on the case, verify the relevant details and explain the next steps.

Please accept our sincere apologies for the inconvenience, disappointment and loss of confidence this situation has caused.

Kind regards,
The MPB Team

Rated 5 out of 5 stars

I was looking for a used camera body…

I was looking for a used camera body and MPB is one of the few sites that include actual shutter counts in their descriptions. That's what got me interested in the company.

The prices are good, the descriptions are accurate and they have a great return policy.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Originally ordered a lens

Originally ordered a lens. Had issues regarding the description. Contacted MPB and they organised a replacement fairly quickly return was shipped free and also delivery which takes a lot of hassle out of the process. The replacement is in mint condition. Highly recommended. No issues with their customer service.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

MPB is 👍👍👍👍👍

My Sony RX100VII was and still is a fantastisc camera. But it was a bit small for me to operate smoothly.
I exchanged it for a Nikon DSLR. MPB gave me more than the suggested price after inspection for the Sony. The whole process of exchange was extremely easy and well documented. No surprises. If you want to change gear look no further. It cannot be better than with MPB.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

MPB UPPED THEIR QUOTE

Mpb gave me an offer on my three Canon M lenses I was selling. I said yes, sent the lenses to them with their prepaid shipping label. Within a week, they emailed me to say that my lenses were worth more. I accepted the new offer & money 2as in my bank account3-5days later.
They are best,the greatest, who else does that!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish all business were run this way!

I’ve bought and sold more gear with MPB than I care to admit. Everything is top notch: selection, pricing, shipping, returns, and most of all, customer service. They make selling ridiculously easy and pay really fast.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but great experiences with MPB

Nothing but great experiences with MPB. They are the only used camera gear site that has photos of the actual item you'll receive. I've ordered, and traded with them multiple times and everything has always been exactly as described.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

High quality products

High quality products, condition as described, fast delivery. Haven't had to return anything but have made multiple purchases with no problems. I did have to request triangle clips after a purchase as there was no way to attach the shoulder strap to my camera. These were promptly dispatched with no charge and no questions asked.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor experience

Poor experience. Bought a lens that was faulty. For two weeks ive been chasing an update on how to return it. Ive emailed every two days to be ignored.

Now got to issue a chargeback to get my money back as I can't even get them to collect the item.

Really poor experience from this company.

5 September 2026
Unprompted review
MPB logo

Reply from MPB

Hi Ruth,

Thank you for taking the time to share your experience with us.

I'm sorry to hear about your experience. We've requested further details to locate your transaction. Once received, a member of our Senior team will contact you for support within 1 working day.

If you do have any further questions, we are here on Live chat Monday-Friday 9 am-5:30 pm, and our phone lines are open Monday-Friday 9 am-5 pm 0330 024 5556.

Best wishes,
MPB UK

Rated 5 out of 5 stars

Great store, great prices !

Considering that I was selling item which had to be evaluated , the whole process is a breeze. Within one week from online initial price offer to final price adjustment! I like it . MPB even upgraded lens I was selling which translate to better price ! And generally you won’t find better prices online than MPB . Thank you

5 September 2026
Unprompted review

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