mr kevin

I ordered brake pads from Fido uk warehouse, it's now two weeks since I ordered and I'm still waiting, two emails to Fido and still no response, I could have ordered the pads elsewhere and received them next day, if I order from UK warehouse then I expect them to be sent via UK and not China.

I ordered from Fido UK warehouse but it's still sent from China, it's frustrating dealing with Fiido...A week later and it's only just sent out.

Booked a bin clean, got an email saying they were coming today then got an email saying they are coming in two weeks, I don'y know what's going on and wasn't given a choice of when to book, really would be easier and quicker to do it myself, very confusing service and nobody on hand to reply to emails. 🤷‍♂️

very disappointed smells like cheap knock off, what a waste of money...better going to a cheap market stall at least they don't pretend its great when it isnt...do yourself a favour and buy the real stuff

If I could give minus stars I really really would. Lock broke on my front door so I couldn't open to door my house, was told they would repair with in four hours as it's an emergency, four hours came and went even though I got a text to say with in two hours, customer service totally horrible insisting it's 24 hours, I tried to tell them my urgent medication was inside and I need to get in but all they told me was that everyone else was in the same situation, even though my health was seriously threatened they absolutely couldn't care less, I had to wait four hours in the heat for my neighbour to let me in so I could kick the back door in, I made them perfectly aware about the health risk but they just talked over me and was very very rude...This company would have left me to die 100% how they ever got the council contract is beyond explanation and they should be struck off for endangering peoples lives, I'm shocked to my core how they are allowed to practice like this...SHOCKING and I've seen some...Anger doesnt justify how I feel and the desperation I just went through of cutting myself trying to break into my own home because they lied to me and told me it would be done in four hours as a safety emergency...I wonder how many people have come to serious harm because they can't deal with the work flow and lie to people...I will be contacting the Ombudsman and whoever else in regards to the health risk involved in this...

Seeds didn't turn up but they did send out replacements with out argument which is good...

However...

When it says 100 seeds in packet and you get 55 it's difficult not to feel hard done by, especially when there are seeds suppliers out there that actually fill the packets up, it wasn't just one packet either...

They came and started drilling up my front garden with out even telling me, it was the Kango drilling that woke me up, they told me I had a leak when I didn't, they wouldn't stop until I searched for the email to say I didn't have a leak, they ruined my beautiful victorian tiles...The person who dealt with my complaint was rude and aggressive and refused to fix the mess, would only offer part payment, when I'm disabled and can't afford the 1k repair bill...To top that all off I had an engineer turn up and tell me I was the only person in the street who didn't have a smart meter yet...It was a blatant lie to get me to have a new meter...Absolute shocking behaviour...Horrible nasty company and I have to live right next to their huge base in London, yes even the neighbours dislike and distrust them...Horrible really horrible nasty and unprofessional beyond belief...

There is nothing to discuss with Thames water, they got my details and they called me, it was an aggressive call, didn't want to take responsibility and then only offered part of the cost to repair...and then the engineer who turned up and blatantly lied to my face...I just want to put this out there so people can understand who they are dealing with and the institutionalised lies they obviously tell each other to pull the wool over customers eyes...

My order arrived Saturday lunchtime and it was damaged, it's solid plastic and not an easy item to break, like the delivery driver must have played football with it, so I emailed them straight away and Monday morning still no response, customer service seems non existent...There's no way I would order from them again

This company has taken money from my bank and I have no knowledge of any transactions between us or me giving them permission to do so. They have refused to give me a refund and refused to provide any evidence of any transactions I have made, this is their response...

The activities you have engaged in regarding your refund request have been thoroughly investigated and found to be in violation of our policies and procedures. Your request for a refund is denied.

All of the company's rights and remedies against you related to the activities you have engaged in (including any other requests for refunds) are reserved and are not waived either expressly or by implication.

Sincerely,
Ethan
Billing Specialist
Roblox Support

Yet they refuse to show me evidence of any transactions, surely if I had given permission they could easily provide proof...

My advice is don't go anywhere near them EVER!!!

Absolute scammers...I signed up for nothing, yet this company has taken money from my account, wont help me at all, cant tell me what im supposed to have purchased, keep asking me for details I don't have, I've had to get my bank to block them from taking money again...nasty company...

My god this company are charging me for something and I have no idea what for or how they managed to get my account details and trying to resolve it is a nightmare, don't go near them or the products or you will get phantom payments spring up...weird and strange so far

This company took money from my bank account and I have no idea how or why...

My vape got hot, started leaking melted stuff out the bottom and started smoking, i had to throw it in the sink and even then i had to take it apart and cut the wire, if i had left it and gone to bed this very seriously could have burnt my house down!!!

i ordered a parcel on a sunday and payed 1st class postage because i wanted it the following saturday(3-6 days according to their website), i got an email estimating delivery between tues-thursday, friday came and no parcel so i emailed them to ask where my parcel is, i got a prompt reply just telling me what 1st class post is(i found this to be pretty patroning as it wasnt what i had asked about) and i told them that and that i just wanted to know where my parcel was(understandable), their response i found to be pretty aggresive wanting to know how that was somehow a sarcastic response and that my parcel had been despatched the friday morning at 10am...so i explained it to them how it was somehow sarcastc, as i hadnt asked about postage, just wanted to know where my parcel was, i'm autistic and disabled and their behavour just triggered my anxiety, instead of being nice and helpful(well they did refund my 1st class postage) they wanted to argue about it, i was so upset i posted here and in my comment i said der, probably shouldnt have done it but i was frustrated at their arrogance and self entitled response to a paying cutomer, then the vitriol started from their customer team lead...they accused me of being rude multiple times(lies) and then told me if i didnt like it to put the complaint in writing(didnt give an address) and also told me it would just go to the same person, so i'm to complain to the person i want to complain about(deserving the der i recon), it's hardly offensive though is it to a grown up person who is team lead of customer relations(non existant), well it's now tueaday afternoon and my parcel still has not arrived four days after it was sent out and all i wanted it for was a party i was invited to on saturday.i wish i had looked at all the 1 star reviews about theit customer service as they all seem to say the same thing and there's pages and pages of very unhappy customers, please read the reviews and understand they really don't care, ask them politely where your parcel is and get a response telling you what 1st class post is...i'm truly shocked at their arrogance and self entitled response and attitude...i'm very unhappy as i paid extra for 1st class postage thinking i would look nice for the following saturday and i dont go out much as i'm disabled and i think whoever is in charge of customer relations is a pretty dark and nasty person inside, baring in mind there where so many better ways to respond to me...i'm sad and unhappy and will never use them or recommend them to anyone and looking at all their 1 star reviews you can see they don't take the citique very well or take it onboard and change their self entitled attitude, most shocking...

I ordered 6 bags of seed potatoes and the delivery arrived fine, they came in a pretty box tied with pretty string, but inside one of the nets was ripped and some potatoes were missing, they are also the tiniest seed potatoes and not a variety of sizes. I won't be using Abel & Co again as it just seems like a hipster rip off tbh...

Ordered some break pads...waited and waited...Oh theres a 10 day holiday somewhere so the shippers cant ship until the holiday is over...so i cant use my bike to go to work for two weeks...insane...not the first time this has happened with Fiido...They could at least put a notice up!!!!...So the cost of travelling to work for two weeks = £60...The cost of break pads = £15...total cost = £75....NOT HAPPY ONE BIT!!!!

Fiido sold me a bike with a known fault with the battery and are refusing to replace it!!!! They knew about this problem and never even bothered to inform me about it and give me a chance to get it resolved!!!! shocking practice putting myself and my family at risk of injury!!!

I ordered an Iphone 11 unlocked and it arrived super quick but locked!!!

It says on the advert UNLOCKED...You had one simple thing to do and you FAILED...

So this has put me off ever ordering from them again, it's just annoying...such a simple task...

And now i got to deal with a dealer who is slow, doesn't make much sense and it's gonna take days, would have been so much easier to go to a local shop and get one...

As per your reply, i would like a refund, how do i go about getting this ?.
EU20428058

if i could rate them zero stars i would. I had a leak that i repaired. They emailed me to ask if i had fixed the leak and i told them i had. Three months later i was woken up by Thames Water drilling up my front garden, smashing my Victorian tiles to bits, was told i didnt inform them, told i was sent a letter(that arrived four hours after the damage they had already done). And they left my garden in such a mess. They came back the next day when i was out and just threw a bit of concrete in and didnt bother replacing the tiles or anything, now my front garden looks a proper mess and im utterly distraught and depressed. Thames Water earning the hate and you can see why. The engineers even argued with me and refused to stop, i had to go into my house and find the email that i sent them before they would even stop!!! Utter animals and pigs and that's being nice!!!! If i could chose another water company i would, complaining seems to be impossible and getting them to repair the damage back to what it was also is impossible, no official complaints team in place, now its gonna cost me up £1000 to repair the garden!!!!! They could have at least replaced the tiles they ripped up and cleaned the garden a bit!!!

very good, very polite.