While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,679 reviews, most reviewers were let down by their experience overall. Customers frequently complain about unhelpful customer service teams, long response times, and extremely frustrating account recovery processes when locked out. People also expressed deep frustration over strict age verification rules, forced biometric face scans, and problematic chat restrictions that prevent normal communication. The minority of people were satisfied with the huge variety of entertaining games available on the platform and the general fun of playing together. Some reviewers also noted that despite recent updates and other issues, the overall feel and community features can still deliver an enjoyable experience.

What people talk about most

User experience

Customers had negative experiences with user experience due to frustrating age verification processes and... See more

Product

People report negative experiences with product, noting that the platform has suffered a massive downfall and... See more

Application

Customers consistently note negative experiences with app, highlighting frustrating updates, chat... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting that it is nearly impossible to... See more

Social media

Reviewers highlight negative aspects of social media, expressing frustration with overly strict restrictions... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My son his account got hacked by a in game server he joined. I thought alright we have the original email adres, nickname, username, parental control that is active, in game purchases etc. They w... See more

Rated 1 out of 5 stars

Roblox you really need to wake up, you removed chat,classic faces and replaced everything and also because of pedos we cant chat but i can and also no chat equals no entertainment you need to listen t... See more

Rated 1 out of 5 stars

They scam children out of Robux. My son purchased a skin that has since been removed by Roblox Moderation Team. Tried to appeal with customer services for the Robux back since my son no longer has acc... See more

Rated 1 out of 5 stars

Please do not download this I downloaded this expecting to play with my friends and to chat with them but instead it turned everything i said into a ### I even tried to say hi and it tagged it and yes... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Free Games and Building Games! A virtual world for kids with user-created castles, cars, spaceships, swords, battles, trucks, zombies and awesome destruction. Build, battle, chat, or just hang out online.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(6,035)

2,070 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Roblox downfall

My journey with Roblox lasted years, and it’s hard to describe the disappointment of seeing one of the world’s most wonderful platforms for creation and socializing destroyed by the choices of the company itself. I created content, developed a game that surpassed 3 million visits, and invested time, passion, and real money.
All of this got wiped out without a shred of respect. I was permanently banned for no valid reason, without having violated any rules, and without a single piece of meaningful information in the details of the violation. Support? A wall of silence and automated responses from bots. No human being to verify the error, no transparency, zero accountability.
​The problem is that Roblox today is no longer what it used to be. Instead of hiring hundreds of human moderators to handle reports, it has delegated everything to a cold, blind, and unreliable artificial intelligence. An automated system that bans randomly destroying years of work by developers and creators, and punishes loyal users while ignoring the platform’s real problems.
​Roblox’s goal is no longer the community, freedom, or genuine creativity: it’s to gain profit, chase the illusion of the “metaverse,” and even promote AI tools that generate games, stripping away all credit from the real developers who sweat over scripting and modelling.
They’ve turned a space for socializing and fun into a soulless corporation run by algorithms.
I’ve therefore decided to quit Roblox for good, and my advice to anyone considering investing their time or money here is to look elsewhere. Erik Cassell would be ashamed of what Roblox has become, and no community should continue to support a company that steps on the people who made it great.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

I am absolutely furious with Roblox

I am absolutely furious with Roblox. Out of nowhere, their broken automated moderation system reset my username, wiped my bio, and deleted my avatar's clothes. The system claimed I was posting "sexual content" and "giving out PII" (personally identifiable information). This is a complete lie There was absolutely no adult content, no one's name was in my bio, and there was zero information leading to anyone.The moderation bots on this platform are completely out of control. They blindly ban and wipe accounts without a real human even looking at the context. You spend time and effort building your profile just for Roblox to destroy it over a glitch. Fix your broken bots and hire real people to review reports. This is insane and unacceptable

6 September 2026
Unprompted review
Rated 1 out of 5 stars

The Chat is gone

You cant even chat without giving your license to Roblox i just want to play some roleplay games und have fun. And even if you verify your age you can only chat with some people. The Game lost it's life

5 September 2026
Unprompted review
Rated 1 out of 5 stars

The platform isn't safe for kids

They are doing the WORST job at making the platform sage for kids.

They implemented AI face scan and put you into age groups to keep the platform "safe". But the problem is that the AI sucks and kids can just draw a fake beard and then they are over 20 years. And the age groups just made it easier for preditors to only be with kids in game. And the thing is, this could easily be fixed.

Roblox is actually BANNING people that are trying to get rid of preditors. I would think that this is because much of the playerbase are preditors.

They also delete good features like the clasic face and clasic t-shirts.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Roblox has a huge issue

So, hey I never had a problem with the game until i started using money. I had a little blue turtle character... umm yea how did it violate everyone in Roblox? What did it jump through windows and start scaring children? I hope you know since you want to start taking shit my from account you can give me back my 175 robux bro.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

This the wost gaming platform for…

This the wost gaming platform for anyone. Their policies protect pedofiles and criminal profiles. When parents are requesting an account deletion for their minor ch they encounter extreme prejudice, refusal and a policy that allows accounts to activate again without prior parent notification. It id amazing that a criminal organization like Roblox is still allowed to function with impunity without any government intervention, and expose our children to online addiction and improper content viewing like pornography. I will contact the FBI to file a case against this company but other parents must do the same. The more people file criminal cases against this company the better our chances to protect our children.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Love the game, hate the CEO

Idk about you but roblox is a very good game i would rate it a 5 star if this dumbass david basucki didnt ruin roblox i cant chat.....✌️

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I would do a zero if i could

I would do a zero if i could, I was having lots of fun I had many good pets on adopt me. But i was hacked, Roblox was so extremely unhelpful, made no sense, and kept saying the same thing over and over again so i tried it over and over again nothing worked at all, Horrible horrible game for kids because if you get hacked you will never see your account again roblox will make sure of that for you and that's the only thing they can guarantee.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Go figure, they just take your money and provide no support

Our daughter got 50€ giftcard for her birthday and I accidentally activated it on my account instead of hers. So I have 50€ credit that I asked support to transfer from my account to the correct one, the amount was not converted into roblox yet.
After contacting support they put us in giftcard photography photo/proof of purchase loop 3x to just say sorry nothing can be done. A simple matter of taking credit off my account and reactivating card to charge the credit to the right account can’t be done either.

I asked to escalate the matter to management as I know I’m not the only person to whom this might have happened. It is a simple transfer after all. Escalation request was also denied.

Long story short. We won’t be allocating any of the funds towards this company anymore.

1 September 2026
Unprompted review
Rated 2 out of 5 stars

You're probably in good hands IF.



————-
So basically before letting your kid play:
- verify account and age check
- DONT get voice chat ( they ban you even if you open your mouth bro its insane)
- train your child to NOT talk to strangers- only friends
——————-
And honestly everything else is already built in the app if you do those things your kid is prolly in sum Roblox Kids which are kid friendly games so you don’t need to worry about some random instagram reel talking about sum “roblox is bad because of this game” no. Roblox did everything to prevent this from happening. I also feel like more people should know that Roblox is literally a place to MAKE games. ANYONE can make a game on roblox with Roblox Studios downloaded on a computer. So parents need to stop blaming the whole company. It pmo.

2 September 2026
Unprompted review
Rated 4 out of 5 stars

Roblox is fun!

Overall, Roblox is probably the BEST gaming platform out there! At the time I was writing this, I have been playing Roblox for a bit over 2 YEARS. The platform is really good! Although they did add the chat update in early 2026 where we have to scan our face to let an AI guess our age and for us to be put in that age group AND to unlock chat. But I DO get that you were LEGALLY FORCED to add this update and if you didn't add the chat update, you COULD have risked being BANNED WORLDWIDE. But I do miss chatting to my friends on Roblox. I had a Roblox friend on my alt (alternative) account who I had in my Roblox alt's first couple of days. I Really do miss chatting to him. And that one friend also told me about TSB (The Strongest Battlegrounds) and how to play it! I'm VERY glad I got to have them as a friend and I just WISH I could chat with them again. I haven't done the age check because... I don't trust SCANNING MY FACE AND LETTING AN AI GUESS MY AGE. WHAT IF THERE IS A DATA BREACH? AND WHAT IF THE FACIAL DATA ISN'T ENCRYPTED IN THE PERSONA SERVERS!? (It probably will be encrypted for safety!) I do enjoy playing all the different games that BILLIONS of different Roblox players have made and published! But I also REALLY don't like how we have to have done the age check to be able to publish our games to ages 16+ and then all for us to have to wait until 250 unique 16+ age verified players have joined our game all for our game to be able to reach younger audiences. That's not very good! WHAT ABOUT THE SMALL DEVELOPERS ON ROBLOX? HOW WILL THEIR GAMES EASILLY GROW? Like I said at the start, Roblox IS VERY fun if you want to play MILLIONS (Or possible even BILLIONS) of unique community built games! Go try it if you haven't played Roblox! (It's more fun than you think!)

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I was playing I was checking some games…

I was playing I was checking some games I was playing grow a garden but there is gambling in the seeds and steal a brainrot is brainrot and it's also gambling and don't get me started of how many predators there are schlep kept catching predators but got banned apparently for showing how unsafe the platform is

29 September 2025
Unprompted review
Rated 1 out of 5 stars

Roblox is now GARBAGE

David buzunga ruined everything in roblox! he got caught using AI SLOP moderation! He ruined chat! He was also the reason why THE STUPID AGE VERIFICATION WAS INTRODUCED IN THE FIRST PLACE!! Ai games are also there. He banned schlep for a dumb reason! He ignored the fans (haven't seen that before) He introduced roblox kids, select and brainrot ruined the platform! He also removed the classic roblox games!! :( He also loves anthro a lot! ALSO THE STUPID R63 AVATARS HAVE GOT TO GO!! David buzunga is the worst ceo! He is following Popcap, Rovio, youtube and other companies pattern where they don't listen to the fans and make it worse for them! David Buzunga is HORRIBLE!!

1 September 2026
Unprompted review
Rated 1 out of 5 stars

I hate you roblox 🖕🖕🖕🖕🖕

I cant create a game because of the stupid 16+ rule means i cant rally anymore, I cant even make shirts since they increased THEIR earnings and made it more expensive to buy, The chat verification update which forces everyone to verify which buys their face and id, Can even chat with friends, False AI late bans, And a lot more.

Including supporting pedofiles and making more excuses by adding these absolutely horrible updates.

They turned by favorite game to a money farm.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Roblox customer support is an absolute shit

Roblox customer support is an absolute joke and easily one of the most frustrating experiences I have ever dealt with. I got randomly logged out of my account (`noctizzff7`), and instead of a real person helping me get back in, I’ve been stuck in an endless loop of copy-pasted bot replies. Because I never linked an email or made purchases on the account, the bots keep demanding verification details that literally do not exist. I provided every piece of legit information I actually have—my creation date, display names, friend count, and the exact MacBook device and IP I play on—and support just sends the exact same generic template saying they "don't have enough information." It makes zero sense that a multi-billion dollar platform relies on useless automated filters instead of having a human agent take two minutes to check backend device logs. They basically expect you to just give up on your account and start over, which completely proves they don't care about their players at all.

29 August 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look