Spain
Review of Merci Facteur
Reply from Merci Facteur
Bonjour Monsieur Ken Wildsmith,
Un grand merci pour votre retour !
Nous sommes ravis que notre qualité de service et le strict respect des délais de livraison aient été à la hauteur de vos attentes.
Nous vous souhaitons un très bon week-end, et restons à votre disposition avec plaisir en cas de besoin.
A très bientôt,
L'équipe Merci Facteur
Review of Moonpig.com
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TRIED TO CONTACT BUT NO REPLY....DO I NEED TO SEEK ANOTHER SUPPLIER
Reply from Moonpig.com
We're truly sorry to hear that you've been blocked from our website and that your attempts to resolve this have gone unanswered Ken. We understand how frustrating this must be. We'd like to investigate this issue further for you, so have contacted you via email for more details - Robyn
Review of Movistar Prosegur Alarmas
Reply from Movistar Prosegur Alarmas
¡Muchas gracias por tu valoración, Ken! Nos complace saber que estás conforme con el servicio y la atención recibida. Seguiremos trabajando con ilusión para cumplir con tus expectativas ¡Un saludo!
Review of Moonpig.com
Review of Jumpspeak
Wanted to cancel my subscription but was told I should have done this within 100 days of starting a yearly subscription....how do you know that its not what you want in that time period. I had paid for a year and was willing to give the course that amount of time
But deciding no ...too late the money was taken from my bank account....how do I feel....its a scam. The company must be desperate if they wish to retain money for a subscription not wanted or used.
Reply from Jumpspeak
Hello Ken
Thank you for taking the time to share your experience — we're truly sorry to hear that you're feeling this way.
We completely understand how frustrating it must be to realize that the cancellation period had passed, especially after giving the course a fair chance over the year. It's clear that your intention was to make a thoughtful decision, and we're sorry this has left you feeling disappointed and unheard.
Our 100-day cancellation policy is in place to provide a generous window for users to try the course risk-free — but we also recognize that everyone's journey is different, and sometimes it takes longer to come to a decision. Your feedback helps us see where that policy may not work for everyone, and we genuinely appreciate you raising this concern.
That said, we'd love the opportunity to make this right. If you haven’t already, please reach out to our support team directly, and reference this message. We’d be happy to review your case in more detail and see what options may be available for you — whether that's a refund, a credit, or another resolution that better reflects your experience.
We’re not here to keep money for a service you don’t want or use — we’re here to support your learning journey, and we’re truly sorry that we’ve missed the mark this time.
Best
Jumpspeak Team
Review of Caresole
The product Planter X wrap does not work, if anythink It causes more damage than good. Poor quality, actually falling apart in less than a month. My order 47670 .I have requested by two email an address to return the X wraps for a refund.....no reply, no acknowledgment.
Reply from Caresole
Hi Ken,
Sorry to hear that. If you could share your details with us here on Trustpilot, we'd be more than happy to ensure everything is just right for you. 😊 Your satisfaction is our top priority, and we're eager to make things right.
Review of Hubble Connected
I have used Hubble for many years and found that the service offered covered all my security needs and gave the family peace of mind to know the system was in place..........
Reply from Hubble Connected
Hello Ken,
Thank you for sharing your feedback with us and our dear community! It warms our hearts to hear you're happy with your experience with our services and products. It's for experiences like yours that we dedicate our efforts to.
If you ever find yourself in need of any assistance, please don't hesitate to reach out to our support team via email or live chat, and you can easily connect with us here: https://support.hubbleconnected.com/.
Once again, thank you for choosing Hubble Connected to be a part of your parenting experience. We're here to support you every step of the way.
Kind regards,
The Hubble Connected Team.
Review of CarJet.com
Review of www.carflexi.com
Review of CICAR
Faultless service.....with just one small hiccup...which was partly my fault.
I assumed wrongly that you would pick up the car keys in the car park area...was told in no uncertain terms to go back to the hire desk in the airport,.....could have been more friendly and not shouted!!!!...perhaps she wasn’t looking forward to working that day.......but could have been more polite and customer aware.
Review of Football Ticket Net
kept in close contact and ensured the tickets where delivered on time
Review of eDreams
I booked flight with e dreams Booking Reference 5HKSUZ
Booking No. 9179871 (last year (2014) we where unable to take the flights
due to my breaking her leg. I have spoken to customer service and emailed
requesting the refund of the airport tax payed as we did not take the flights.
E dreams have totally ignored all my correspondence. why?
Reply from eDreams
Dear Ken,
We are going to check your case regarding your cancellation and tax refund request and we'll contact you soon.
Our apologies for any inconvenience and thanks for your patience and understanding.
Best regards,
Frank - eDreams Customer Care