Lisa

Very honest and helpful feedback, even though they couldn't help me, my interaction was very positive e and very professional.

Did not even want to give one star, absolutely appalling customer service, in fact customer service doesn't even exist. Emails ignored, money not refunded, goods lots in transit, although I don't know how you loose a four seater sofa but they did. No goods, no refund, it's actually theft. This company is an absolute disgrace. I will NEVER buy anything from them again. I am now going down the legal route as they won't answer emails or return my money, big mistake, god help anyone who needs to get their money back, good luck with that. Totally incompetent, ignorant and unprofessional company. DON'T BUY FROM THEM!!!!!

Awesome, amazing, fabulous quality, thank you 😍

The flowers were poor for the cost, I wanted them delivered on the birthday not a week before, very disappointed with the flowers, for the cost I should have gone direct to a florist.

I had delivery of a very expensive item, when the item arrived I unpacked it and it was broken, I immediately took photos and contacted MDM who advised me to arrange collection of the damaged item. I contacted the collection agency Waring and made my appointment, on day of collection no one contacted me and no one turned up, I contacted the delivery company and 2 days later still no response, I don't even want a refund I only want the item replaced, I spend a serious amount of money with this company both online and in store, I then received a second parcel for a different item this time and this was also damaged. The packaging is not sufficient for breakable items and the delivery companies take no care and have no interest in the packaging and making sure they arrive safely. I am now in limbo land waiting for someone to contact me to collect this parcel and send a new replacement. This really is not good enough for such a large company that sells such beautiful items. Very poor service, terrible couriers and now what am I supposed to do????

Terrible experience with a Director at the Poitiers store today. We purchased 7 windows from them and our builder was due to fit one of them yesterday, one of the windows purchased was too big and unfortunately our builder opened it he packaging.

Myself and my husband re-wrapped the window and drove over an hour to take the window back, we produced our receipt and they called a Director, he came to us and told us that because the packaging was open they were going to take 30% off the original cost of the window. He then called another guy who re-opened the window to check it and then pointed out a small mark on the frame, however the window was in perfect condition when we took it back. We asked for a credit note for the full amount as we were looking to purchase a further 1000 euros on that day as we needed to purchase a chain saw and flooring, the Director point blank refused and kept talking about the packaging. His attitude was totally disgusting, in the whole time that we have been in France we have never experienced this kind of aggression and bad attitude, I do believe that once he knew we were English his attitude towards us changed.

If this is how they treat their customers then I would advise people not to give them their hard earned cash.

For the sake of giving us a full refund of an extra 70 euros they lost a further 1000 euros, clearly they have so much money coming in that they don’t care how they treat people. Their loss as we went down the road to Castorama and gave them our money instead. I am not sure how this guy made it to Director level but maybe he makes a lot of money for the business by taking money from the public.

DO NOT WASTE YOUR MONEY THERE BUT IF YOU DO, make sure you don’t have to take anything back for a refund because you won’t get the full amount!!!

Absolutely brilliant service, delivery was fantastic!!!!

I would like to recommend Nicola Stevens at Yopa, we have had the pleasure of working with Nicola for the last few months, we can not explain how amazing this lady is. She is so professional, supportive and someone who will support you through your house move.

She is absolutely worth her weight in gold, I would never want to work with anyone but her in the future, she is a true representation of what an estate agent should be, she has had more communication with our buyers that their own agent has.

She is utterly brilliant, I can't recommend her highly enough and would encourage as many people as possible to speak with her before working with other agencies :)

Thank you Nicola, you are amazing :)

Had our fist meeting with Nicola today, she was amazing, lovely person, super professional, made us feel really comfortable and treated our house with care and respect.

Nicola is a credit to Yopa, thank you so much for helping us, I know that we have made the right decision to work with you.

Lisa & Kevan

Excellent, quick service, really helpful!

Excellent level of service, quick and easy!!!

Amazing delivery and very fast and easy service.