joanna

If 0 star was an option would have given that placed an order paid £19.99 for next day for a year no order arrived I’m niw abroad since yesterday and no idea where this parcel is contact and no reply this is a disgrace you have my money

nikita Boshoff has been brilliant helping me book a hotel the service has been brilliant and I would highly recommend Great communication

Customer service has been fab left a message on the message section in the app and had a response within minutes. My query was looked at and sorted very efficiently thanks so much

Excellent customer service and support emails replied to quickly and order processed smoothly and efficiently great service

Such a shame brands and one time card has been removed since yesterday the flights ar redouble and no bags and no board changes for stays such a shame was so good before

Great service and fast delivery

I can 100% recommend chequp. They have brilliant support and brilliant communication. Any query your emails are responded to very fast definitely the best customer service I have experience with all weightloss injection prescribers I have used they are well ahead.

I emailed just this morning and the Lovely Christie helped who was Very helpful clear and my query was sorted so fast, order sorted and approved by this afternoon, thank you so much for your help Christie. The referal scheme is fab too thanks so much for all Your help will continue to recommend yourselves.

I wish there was a 0 star my order for next day never arrived each day was assured be there next day even though evri said it’s lost contact retailer Lookfantastic’s didn’t care one bit was told it was re ordered on Wednesday only that was also a lie. They don’t care about you and have no ethics what so ever customer expectations are never met and they wash their hands with you. They need to take responsibility and realise their mistakes. Get fobbed off and lied and told to wait over a week before they can look into it even when evri state it’s lost shocking service Lookfantastic’s hope your kids didn’t get the disappointment at Christmas especially as you had time to replace well before Christmas you just chose not too. Customer experience 0

Terrible service advertise next day and was due Monday 22/12 as Christmas gift tracking not updated over 48 hours Evri say lost you say wait another week shocking service take ownership say contact tomorrow when you know your closed you genuinely don’t care and have 0 morals enjoy your Christmas when I’m here without my daughters gifts

Would give this 0 if was an option don’t waste your time and money as delivery time scales aren’t met. I placed two orderes paid next day delivery for both at £7.99 first due to be delivered 22/08 second 23/08 neither have arrived Royal Mail said earliest Tuesday 26th shocking service as I was assured yesterday the first order will be here today and was told they were dispatched 22/08 afternoon with tracked 24 hour £7.99 per order is a lot when I haven’t even got it can’t speak to anyone either

Still no refund, that was told you processed on 15/08/25 I would urge everyone who hasn’t had the promised refund or the lies from the company that turn round and say refund to gift card to contact trading standards.

Not sure if the company is about to fail but saying everyone’s money to gift card is a complete joke

The refund saga continues, now it’s been almost 4 weeks all emails say coming back to clear pay you now email and decide gift card who in their right mind would ever order from you again with holding my own money, people work hard for can’t get hold of anyone shocking and sick in the heads your a complete disgrace and don’t know how you live with yourselves

Would rate this 0 stars if there was an option I would avoid at all costs in retuned an order on 09/07/25 and yet to have a refund. They have confirmed it was refunded on 15/07/25 but hasn’t gone back I will be seeking advice from citizens advice and trading standards as they ignore all emails. Have been assured refund would be issued before 30/07/25 and here we are gone beyond that and no refund disgraceful and ignore all communication I have made with you telling me lies your withholding my money

Shocking disgusting service and you have the cheek to say several times you’ve said refund is on the way really when I was told by today at latest I have proof of that. I want to make a complaint as your customer service is foul. You’ve processed the refund on the 15/07/25 you’ve told me by 30/07 it’s the 02/08/25 today so why wouldn’t I be back filthy robbers stealing peoples money hope your proud of yourself sickos. Contacted on messages and was told refund would be back by 24/07/25 so where on earth is my money? Disgrace and speaking to citizens advice who are telling me to log with trading standards

Would rate this 0 stars if there was an option I would avoid at all costs in retuned an order on 09/07/25 and yet to have a refund. They have confirmed it was refunded on 15/07/25 but hasn’t gone back I will be seeking advice from citizens advice and trading standards as they ignore all emails. Have been assured refund would be issued before 30/07/25 and here we are and no refund disgraceful and ignore all communication I have made with you telling me lies

Shocking disgusting service and you have the cheek to say several times you’ve said refund is on the way really when I was told by today at latest I have proof of that. I want to make a complaint as your customer service is foul. You’ve processed the refund on the 15/07/25 you’ve told me by 30/07 it’s the 02/08/25 today so why wouldn’t I be back filthy robbers stealing peoples money hope your proud of yourself sickos. Contacted on messages and was told refund would be back by 24/07/25 so where on earth is my money? Disgrace and speaking to citizens advice who are telling me to log with trading standards

Would rate this 0 stars if there was an option I would avoid at all costs in retuned an order on 09/07/25 and yet to have a refund. They have confirmed it was refunded on 15/07/25 but hasn’t gone back I will be seeking advice from citizens advice and trading standards as they ignore all emails. Have been assured refund would be issued before 30/07/25 and here we are and no refund disgraceful and ignore all communication I have made with you telling me lies

Shocking disgusting service and you have the cheek to say several times you’ve said refund is on the way really when I was told by today at latest I have proof of that. I want to make a complaint as your customer service is foul. You’ve processed the refund on the 15/07/25 you’ve told me by 30/07 it’s the 30/07 today so why wouldn’t I be back filthy robbers stealing peoples money hope your proud of yourself sickos

Would rate this 0 stars if there was an option I would avoid at all costs in retuned an order on 09/07/25 and yet to have a refund. They have confirmed it was refunded on 15/07/25 but hasn’t gone back I will be seeking advice from citizens advice and trading standards as they ignore all emails.

Shocking disgusting service

Would give this 0 if an option ordered a calendar before cut off and even paid rush delivery Callander wasn’t made contacted Christmas Eve to be told was being sent that day arriving Christmas Day-I assumed on Santas sleigh!! Obviously no couriers Christmas Day so was never happening then finally got the order canceled and a refund given was told that was all actioned on 24/12/24 no refund back contacts you again and told the refunds bit been done what a joke!! Email the address told on my last review no reply shocking want to make a consoling now you have my money and refusing to refund it!!

Terrible advertised guaranteed Christmas cut off date I ordered before this and paid rush it’s still being processed was on chat yesterday and was told definitely will arrive today and yet it’s still processing go on chat today to be told it will arrive before Christmas Christmas Day is tomorrow how is this possible when they confirmed it’s not even dispatched yet fed up with the lies and want to make a complaint now ruined a present!! False advertising poor communication. Don’t advertise lies

Now it’s almost 96 hours since tracking updated evri confirmed lost LF is still saying wait, paid next day and so late. No ownership taken, no cares given. Customer expectations haven’t been met. Was told it was re ordered today however no confirmation and then another colleague says wasn’t even though have proof your colleague said it was beyond shocking now no respect for your customers. Breaching contract under the consumer rights act 2015

Renewed premier delivery, was due items yesterday haven’t arrived. I need this for my daughters big birthday Friday, and yet tracking hasn’t updated over 24 hours evri say contact LF but not getting anywhere very unhappy