New Look Reviews 

New look Stockport peel centre
The staff is very helpful and kind especially a new staff member in particular very helpful with everything I needed and excellent costumer service

I am writing to express my disappointment with my recent order. I paid £5.99 specifically for Next Day Delivery, yet the parcel arrived three days after the guaranteed date.

Trying to return an item for refund, proved impossible. Nearest store 20 miles away. In post & Evri almost inaccessible . An 80 year old . Happy to pay whatever the Post Office cost but not an option, I will NEVER use your company again.

If 0 star was an option would have given that placed an order paid £19.99 for next day for a year no order arrived I’m niw abroad since yesterday and no idea where this parcel is contact and no reply this is a disgrace you have my money

I used click & collect for all my recent parcels.

I kept getting sent the wrong sizes to what I ordered. So I have had to package my parcels up to return. Followed the instructions to use the return in store method. But, every time I tried to use the online return method, it kept saying I am out of the return window - how can I be when collected parcels the last few weeks. Also, not my fault when items I ordered are incorrectly received as well as faulty!
I drove over 20 miles to my nearest NL store, to be told they cannot help me as it appears to be a technical glitch, and they cannot see another way of getting my return label, so they told me to contact customer service - which is only via AI!! This has now added another week onto me returning the parcels. I have sent emails but heard nothing. This is very poor service. I am unhappy about this and has completely put me off ordering via NL online again.

I’ve previously ordered New Look clothes through ASOS, and the whole process has always been very smooth. This time, I ordered quite a few summer pieces directly from the website, and most of them were great! I’m really happy with the quality, look and pricing. The website could be improved to provide a better experience. The only real downside was having to return one item. There aren’t any nearby drop-off locations, and one store recently closed, so the closest option left was an hour away.

Really Great Savings and Great Quality and Arrived Fast. Great choice. Great value for money

Recieved an e mail from new look this am offering 25% off & free next day delivery. Tried a number of times to use it but the code isn’t recognised! The code is for use until midnight.

Zero customer service skills - I tried to refund some joggers paid in part by a gift card and remainder on card. Sales assistant ( who reckons she was some sort of manager) refused to refund any money back to my account and put in all on gift card. When I queried it she told me to look on virtual assistant which confirmed I was correct. She still refused as told me the till said gift card despite me showing original receipt. She walked away from me mid conversation, flatly refused to refund me using new looks refund process and told me she wasn’t paid enough to argue with me. I use the Llandudno store often and the majority of staff are helpful and professional. Please re train this assistant, she doesn’t know her job or how to talk to customers. It wasn’t even a difficult transaction!

Thank you to the lovely young lady called Fran that served me today in Barnsley, she advised I can get a discount on clothes I buy, she's definitely a credit to the company.

Great solution for the price, and for anyone who’s not ready for hormonal treatments

I'm 5'11 and it's so hard to find long pants and they fit perfect!

Very good clothes for my kid and she loves them I’m sure
Ppl would agree 👍 pls put more stars 🌟

I would give no stars if possible, trying to return an item, but it’s taken my returns charge, but no QR code or returns label, screen just frozen, tried on iPhone and iPad, but no luck. Can’t speak to anyone, I definitely won’t be buying from them again.

Pretty good so far - I have an issue with the delivery company, but won’t drop stars for New Look due to this.
If I had any criticism- I really wish you didn’t message me quite as often as you do, but do understand the need to let customers know the offers.
Find the sizing and cut of clothes good for me.

Disappointing for Petites. There is no style at all..we cannot buy fashionable jackets that are in normal size, and not available in petite .

WHY ..Why can these not be produced and made in petite?
Every petite individual I've met in New look store says the same.
All the petite clothes are DRAB, BORING no style..JUST dumped in a corner...
Like New look don't care for Petite customers at all, and doesn't intend too

I quite like new look. The clothes are generally affordable, en trend and they have good discounts in the sales. I recently wanted a white poplin shirt and after trawling the internet I bought three from different companies to try. The cheapest and best quality of the three was definitely the one from new look. As for the downsides. My advice is don’t pay extra for next day delivery as the items do not always turn up the next day. Whether this is the fault of evri or new look who knows but save your money and just go for standard delivery and then you won’t be disappointed. The next downside is their customer service is not live so you may have to wait for over 24 hours to get a response which can be a bit annoying. However that’s where the star of the show comes into the picture in the form of Reanna who is the customer service agent who every company should employ. Twice she has helped me with issues by waving her magic wand and hey presto…. all is right again in the consumer world. So in summary… yes there are some issues with new look but they do sell a range of affordable fashionable clothes,

Absolutely awful service
On a loop trying to track an order that has been sat in Evri warehouse for 10 days , I placed an order with the discount code and free express delivery, have tried virtual assistant - useless just send you on a loop , have emailed directly useless, you have to wait 3 days for a virtual cut and paste response telling me to do all the things I have already tried and wait for the delivery time , even on standard delivery not express as it should have been it’s still 6 days over the delivery time , useless, I have requested a refund and will no doubt wait to get another robot response, no customer service phone number you can call, I will never order from them again, will go to the bank now and claim back my money

The clothes and prices are fine. Shop in store and you will be fine.

Online however, the service is terrible. There is no way to speak customer services I have had to raise tickets several times and they just close them with no resolution.

Returning items is easy, as long as you don't expect to receive the refund. I returned the full order and was given a refund for only part of it with no explanation and have not been able to get any response from customer services.

If you need to return an item, make sure you do it in store so they can't rip you off!!

Order number HM862035037

Update- 4 days later no sign of order still!!

Paid for day delivery uses evri so shocking and never came and still waiting and no update