Naturtreu Reviews 

Antwoord van Naturtreu

8 okt 2025

Thank you for your feedback. We are very sorry to hear that you did not tolerate the product well. Basically, our products are compatible with most people, but every body reacts differently.

We take all feedback seriously and are happy when customers contact our customer service directly with questions or doubts – we are happy to help.

Antwoord van Naturtreu

30 sep 2025

Unfortunately, we cannot help you with this in the feedback forum.
Please contact our customer service team directly at service@naturtreu.net.
They will be able to check your order in detail and resolve the issue for you quickly.

We have not yet received a personal enquiry from you, which is why we have been unable to assist you. As around three months have passed since the order was placed, the matter has probably been handed over to a payment collection agency. If you had contacted us immediately after placing your order, we could have avoided this together.

Translated with DeepL.com (free version)

Antwoord van Naturtreu

11 jul 2025

We have answered all your enquiries in detail and transparently. Your order was shipped correctly but could not be delivered because you were not at home.

For this reason, the parcel was left at a parcel shop/depot for collection – we informed you of this, including tracking information and a link with all the details about the whereabouts of the shipment.

Please check your emails again, including your spam folder, and the tracking information – you will find all the information there.

Antwoord van Naturtreu

10 jun 2025

We understand that you are frustrated by the situation – we are truly sorry.

Unfortunately, we had not yet responded to your enquiry at the time of your review. Please accept our apologies for the delay. Of course, you can return the product even if the packaging has been opened, in line with our satisfaction guarantee.

Please follow the instructions in the email we have already sent you – this will make the return process quick and easy.

If you have any further questions, please feel free to contact us at any time. We want you to feel well looked after.

Antwoord van Naturtreu

26 mei 2025

That is simply not true. Our return policy is clearly stated and transparent in the online shop and is also communicated by us via email upon request. You need to register your return in the returns center, and within 1–4 business days you will automatically receive the return shipping label by email.

Please understand that we cannot accept returns sent on your own without using the provided return label. Only the official return labels we provide can be used.

Thank you for your understanding.