As always, prompt service and quality products. The Glyptic wine glass was beautifully engraved. Sadly it was a gift! So I had to repack it and say goodbye. The original packing was so good I reused... Toon meer
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I purchased two Liberty House Toys White Table and Two Chairs Set with Two Storage Boxes for children. The product is very sturdy and very well made. The company Rackhans were extremely polite, profe... Toon meer
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The courier said they could not find our house to deliver the plants on a Friday I was concerned that if they were not delivered by the Monday they may not survive. I raised a ticket and gave full d... Toon meer
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Beautiful watering can, exactly what I like in design & what I was looking for. When it arrived I was surprised that it was bigger than I had imagined it to be! However, it does the job well. The gent... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Rackhams is a British online department store bringing together hundreds of trusted brands and sellers across fashion, beauty, home and garden, electricals, food, and more. A revival of one of Britain's best-known retail names, relaunched as an independent digital store in 2024, with over 350,000 curated products and free UK delivery on every order.
Contactgegevens
Unit 2 First Avenue,, B76 1BA, Birmingham, Verenigd Koninkrijk
- rackhams.com
4,6
Uitstekend
2K reviews
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Excellent service and products from Rackhams
Excellent service from Rackhams, definitely use them again. Delivery was quick. Price was significantly lower than all the other places I researched. And I researched a lot!
The Paoletti Palmeria velvet finish bedding in Moss is beautiful and luxurious!
22 oktober 2026
Review zonder uitnodiging
The foundation is good quality…
The foundation is good quality especially for the price. Full coverage
5 oktober 2026
Review zonder uitnodiging
Great price to start with
Great price to start with! Love the product just as described!
Quick efficient service!
1 oktober 2026
Review zonder uitnodiging
Excellent service
Excellent service. Product well designed, very easy to erect. Not very robust but it is very cheap as these things go, so well satisfied overall
14 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello,
Thank you for taking the time to share your feedback.
We're delighted to hear that you received excellent service and that you found your purchase well designed and straightforward to assemble.
We also appreciate your honest comments regarding its robustness. While we're pleased that you feel the product represents good value for money at its price point, we understand that durability is an important consideration, and your feedback is valuable.
Most importantly, it's lovely to know that you're satisfied with your purchase overall and that your shopping experience with Rackhams was a positive one.
Thank you for choosing Rackhams. We really appreciate your review and look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
My favourite perfume at a great price…
My favourite perfume at a great price and quick delivery will be ordering another bottle
4 november 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Sheila,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you found your favourite perfume at such a great price on Rackhams and that your order arrived so quickly.
There's nothing quite like finding a fragrance you love at a price that makes treating yourself even better!
It's particularly wonderful to hear that you're already planning to order another bottle. Knowing that our customers are happy to return is one of the greatest compliments we can receive.
Thank you for choosing Rackhams. We really appreciate your feedback and look forward to welcoming you back for your next purchase.
Best regards,
The Rackhams Customer Care Team
What can I say I got what I asked for
What can I say I got what I asked for. Good Cherry Flavour. Rum and rhubarb Voka wasn't for me, but my sister said she loved it, and she loves rhubarb. Both came well packed and on time, and the price was really good too. Thank you. Rackhams' site was very easy to use as well.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Floyd,
Thank you for taking the time to share such a lovely and entertaining review!
We're delighted to hear that you enjoyed the cherry flavour and that, although the rum and rhubarb vodka wasn't quite to your taste, it certainly found a fan in your sister! It's always nice when a purchase can make someone else happy too.
It's also wonderful to know that both bottles arrived on time, securely packaged and at a price you were pleased with.
We're particularly glad you found the Rackhams website easy to navigate and that the whole ordering experience was straightforward.
Thank you for choosing Rackhams and for sharing your experience. We really appreciate your feedback and hope we can help you discover a few more favourites in the future.
We look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
Service very efficient
Service very efficient, order arrived within a couple of days
15 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Neil,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you were pleased with the efficient service you received and that your order arrived within just a couple of days.
We know how important prompt and reliable delivery is when shopping online, so it's wonderful to hear that everything went smoothly.
Thank you for choosing Rackhams. We really appreciate your feedback and look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
Brilliant service fast delivery
Brilliant service fast delivery
4 november 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Janice,
Thank you for your wonderful feedback!
We're delighted to hear that you received such brilliant service and that your order arrived so quickly.
Providing our customers with a smooth, efficient shopping experience and prompt delivery is exactly what we aim for, so it's lovely to know we met your expectations.
Thank you for choosing Rackhams and for taking the time to share your experience. We really appreciate your kind words and look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
Great service and my parcel came very…
Great service and my parcel came very quickly, the price was very reasonable and I would definitely recommend this
22 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Beverley,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you received such great service and that your parcel arrived so quickly.
It's also wonderful to know that you found our prices very reasonable. Offering great value for money alongside a smooth and reliable shopping experience is exactly what we aim to achieve.
We're particularly pleased that you'd happily recommend Rackhams to others. Personal recommendations mean a great deal to us, especially as we continue to welcome new customers.
Thank you for choosing Rackhams. We really appreciate your kind words and look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
As always excellent service
As always, prompt service and quality products.
The Glyptic wine glass was beautifully engraved. Sadly it was a gift! So I had to repack it and say goodbye. The original packing was so good I reused it.
Excellent service as you'd expect from Rackhams
16 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Rita,
Thank you for such a lovely review and, most importantly, for continuing to choose Rackhams.
We're delighted to hear that you've once again enjoyed excellent service and that you were so impressed with the quality and beautiful engraving of your Glyptic wine glass.
We particularly enjoyed your comment about having to reluctantly repack it and say goodbye! It certainly sounds as though you chose a wonderful gift, although perhaps you'll have to treat yourself to one next time.
It's also lovely to know that the original packaging was so good you could reuse it for gifting. We appreciate how important it is for delicate items to arrive safely and securely.
Your continued confidence in Rackhams really does mean a great deal to us, and we're especially pleased that our service continues to meet your expectations.
Thank you again for your loyalty and kind words. We hope the lucky recipient loves their gift just as much as you did, and we look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
Perfect
Perfect. Easy to assemble. Door knob was broken in transit but a replacement was despatched immediately. Regulator supplied was the clip-on type but easily changed for the more common screw type. Overall great experience.
3 november 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Richard,
Thank you for taking the time to share your feedback. We're delighted to hear that, overall, you've had such a positive experience with Rackhams.
It's great to know that you found your purchase easy to assemble, although we're sorry that the door knob arrived damaged in transit.
We're particularly pleased that a replacement was dispatched immediately and that the issue was resolved promptly. We understand how important it is to put things right quickly when something doesn't arrive as expected.
We also appreciate your feedback regarding the supplied regulator. While we're glad you were able to change it without difficulty, your comments are helpful and we'll share them with our retail partner for consideration.
Thank you for choosing Rackhams and for recognising the service you received, even when a couple of things weren't quite perfect.
We really appreciate your review and look forward to welcoming you back again soon.
Best regards,
The Rackhams Customer Care Team
Received item quickly & well packaged
Received item quickly & well packaged, thank you
17 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello,
Thank you for taking the time to leave us a lovely review.
We're delighted to hear that your order arrived quickly and was securely packaged. We know how important it is for purchases to arrive promptly and in excellent condition, so it's wonderful to hear that everything went smoothly.
Thank you for choosing Rackhams. We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
I’d never heard of this company before…
I’d never heard of this company before and will admit I was worried it was a scam even with the Trust Pilot reviews! I stand corrected. Package arrived as it was meant to in good time and love it. I bought a regatta coat and it was the cheapest place to get the one I wanted. Would definitely check them out again.
3 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Victoria,
Thank you for such a lovely review and for giving Rackhams a chance!
We completely understand being cautious when shopping with a retailer you haven't come across before, particularly when you find a price that's better than anywhere else. We're delighted that your experience has given you the confidence to shop with us again.
It's wonderful to hear that your Regatta coat arrived on time, that you love it and that we were able to offer you the best price for the one you wanted.
As a growing online department store, building trust with new customers is incredibly important to us, so feedback like yours really does mean a great deal.
Thank you again for choosing Rackhams and for sharing your experience so openly. We hope you enjoy wearing your new coat and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
The order was good value (Elizabeth…
The order was good value (Elizabeth Arden miracle oil) arrived very quickly by Royal Mail and reasonably priced.
26 september 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Bhavinder,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you're pleased with your Elizabeth Arden Miracle Oil and that you found it at such a competitive price on Rackhams.
It's also wonderful to know that your order arrived so quickly with Royal Mail. Offering great value alongside a reliable and efficient delivery service is something we always aim to achieve.
Thank you for choosing Rackhams. We really appreciate your feedback and hope you enjoy using your new beauty product.
We look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
Great Vaule Rain Coat
Delivery service was excellent, arrived nicely packed.
Great value, great price for such a good quality rain coat.
29 september 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Susan,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you're so pleased with your new raincoat and that you found it to be such excellent value for money.
It's particularly wonderful to know that the quality exceeded your expectations and that your order arrived promptly and carefully packaged.
Offering quality products at competitive prices, alongside a reliable delivery service, is exactly what we aim to achieve at Rackhams.
Thank you for choosing to shop with us. We hope your new raincoat keeps you warm and dry throughout the wetter months ahead!
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
Great company
Great company ! Authentic items at a good price. Excellent customer service. I will be purchasing more items in the future from rackhams.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Lisa,
Thank you for your wonderful review and for sharing your experience with Rackhams.
We're delighted to hear that you're so pleased with the authenticity and quality of your purchases, particularly the competitive prices you found when shopping with us.
It's also lovely to know that our Customer Care Team provided you with excellent service. We take great pride in looking after our customers, so your kind words mean a great deal.
We're especially pleased to hear that you're planning to shop with us again. There's no better compliment than a customer who feels confident returning to Rackhams for future purchases.
Thank you again for choosing Rackhams and for your continued support. We look forward to welcoming you back very soon.
Kind regards
Rackhams Customer Care Team
Purchased an Olpro groundsheet
Purchased an Olpro groundsheet and will order from them again, good comms and quick delivery
16 oktober 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Robert,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you're pleased with your Olpro groundsheet and that your order arrived quickly.
It's particularly nice to know that you appreciated the communication throughout your purchase. Keeping our customers informed and providing a smooth, reliable shopping experience is something we always strive for.
We're especially pleased to hear that you'd happily order from Rackhams again. That's a wonderful compliment and one we really appreciate.
Thank you for choosing Rackhams. We hope your new groundsheet serves you well on your outdoor adventures and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
Dogs bed was better than I expected it’s outstanding
This was extremely easy to order from the website. The dog bed is so much better than I expected our little Dachshund loves it. It’s so lovely and warm for him when we go to bed he used to come and lay on my bed which is no problem. However since we got him his bed that his first port memory form extremely warm and comfortable he absolutely adores it well worth the money. I would definitely shop here again. The dog‘s bed was delivered extremely quickly and I cannot stress enough. The quality of this bed is absolutely amazing although I’m not needed to contact the staff at the online store they dropped me a line soon after delivery to see if everything was okay they are simply brilliant. You won’t go wrong and excellent company. I would definitely shop here again without a shadow of a doubt you will not regret getting their dogs bed, cause the quality is outstanding.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello David,
Thank you for such a wonderful and detailed review. We really enjoyed reading about your little Dachshund and his new bed!
It's lovely to hear that he's taken to it so well, especially as he's now choosing his own cosy bed over yours at bedtime! That certainly sounds like the ultimate seal of approval.
We're delighted that the memory foam bed has exceeded your expectations, particularly in terms of its quality, warmth and comfort. Knowing that your four-legged companion is so happy with his new sleeping arrangements makes your feedback even more special.
It's also fantastic to hear that you found our website easy to use, that delivery was exceptionally quick and that you appreciated our follow-up communication after your order arrived. We believe good customer service should continue beyond the point of purchase, so we're pleased that this made a positive impression.
Thank you for your generous recommendation and for taking the time to share your experience. We really appreciate your confidence in Rackhams and are delighted that you'd happily shop with us again.
We hope your Dachshund continues to enjoy many warm and comfortable nights in his new favourite spot!
Kind regards
Rackhams Customer Care Team
Liked the details in the picture of the…
Liked the details in the picture of the dress I purchased. Gave you a lot of details ie sizes colours lengths with or without pockets. Delivery was efficient and I was informed at all stages.I have used this company more than once and have been happy with the quality.Pricing was very good.
2 november 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Patsy,
Thank you for your lovely review and, importantly, for choosing to shop with Rackhams again.
We're delighted to hear that you found the product photographs and detailed information about your dress so helpful. We know how important it is when shopping for clothing online to have clear information about sizing, colours, lengths and features such as pockets, so you can make your purchase with confidence.
It's also wonderful to know that your delivery was efficient and that you were kept informed throughout the process.
We're particularly pleased that you've been consistently happy with the quality and competitive pricing across your purchases. Having customers return to shop with us is one of the greatest compliments we can receive.
Thank you again for your continued support and for taking the time to share your experience. We hope you enjoy wearing your new dress and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
Great product
Simple to order. Good quality product at a very reasonable price sent quickly and delivered in good time
26 september 2026
Review zonder uitnodiging
Antwoord van Rackhams
Hello Paul,
Thank you for taking the time to share your lovely feedback.
We're delighted to hear that you found ordering from Rackhams simple and straightforward, and that you're so pleased with the quality of your purchase.
It's also wonderful to know that you found the price very reasonable and that your order was dispatched promptly and delivered in good time.
Offering quality products at competitive prices, alongside a smooth and reliable shopping experience, is exactly what we aim to achieve.
Thank you for choosing Rackhams. We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards
Rackhams Customer Care Team
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