NOTINO UK Reviews 

The product arrived faulty. I do not recommend this seller.!!!

Absolutely disgraceful experience. This was my first purchase from Notino, and it will most certainly be my last.

I ordered sunscreen and, instead, received completely unrelated products, including a tiny 20ml perfume oil and an intimate lubricant. Products I never ordered, never wanted and would never have purchased.

What is even more unacceptable is the way Notino handled the situation. Despite providing my original order confirmation, clear photographs of the incorrect products and the parcel, they repeatedly came back asking for more photographs and unnecessary information instead of taking responsibility for their own mistake.

How many times does a customer have to prove that they received the wrong products? Everything was already clear from the evidence provided.

Rather than offering a simple solution, Notino turned a straightforward mistake on their part into an exhausting and frustrating experience for the customer.

This is not how a professional company should treat people who trust them with their money. Customers should not have to chase a company repeatedly to correct an error that was entirely its own responsibility.

The lack of professionalism, accountability and respect shown throughout this experience is simply unacceptable.

First purchase, last purchase. I would strongly advise other customers to think carefully before placing an order with Notino.

Easy transaction and items delivered promptly I was a bit concerned when seeing on the website that you could pay extra for missing item replacements and speedier complaint handling as it seemed to suggest that they were expecting something to go wrong but on the 2 occasions I have bought from the company everything has gone ok

Easy to order online. Good price. Quick delivery & packaged well.

I wouldn’t buy from here, the box arrived empty with no sign of tampering . It’s been a week and all im getting is they need to investigate further? We not talking about a lot of money here and I asked for a replacement??? Now they say they looking at cctv? A joke and would definitely not order from these people again

Avoid. They have counterfeit fragrances and when you return the item they claim they refund you but they actually don't.

Excellent, much better than buying direct from France

AVOID AVOID AVOID, absolutely shocking customer service, item arrived late, left with no signatures or somewhere visible , just dumped, when complaint via back and forwards emails to refund me postage cost they ignored me . Been chasing daily so finally get response that they won't refund me and proposed voucher to be used on next order( no way I am ordering again) , I regret that spent extra time looking for my parcel otherwise would get full refund for not delivered item!

Ordered a tooth brush a year ago which failed. I contacted them and they sorted the issue and refunded me the original purchase price as the toothbrush was no longer available. I ordered a new one and it was delivered promptly and the packaging was the best I have ever had. Great customer service and great after sales support. Given 5 stars due to this.

1/5 – ABSOLUTELY DISGRACEFUL! APPALLING PACKAGING, DAMAGED PRODUCTS AND SHOCKING CUSTOMER SERVICE! AVOID NOTINO UK!

I am absolutely disgusted by the way Notino UK handles its orders and treats customers when something goes wrong. This has genuinely been one of the worst online shopping experiences I have ever had.

FIRST OF ALL, THE PACKAGING IS ABSOLUTELY APPALLING!

The cardboard boxes arrive damaged, and the products inside are inadequately protected. No bubble wrap, no proper cushioning, no suitable protective packaging to prevent fragile cosmetics from getting damaged during transportation.

Products are simply left loose inside the box, moving around freely and knocking against each other during delivery.

What exactly does Notino expect to happen when fragile cosmetic products are shipped like this?!

It is hardly surprising that items arrive broken when such little care appears to be taken with packaging.

THIS IS COMPLETELY UNACCEPTABLE FOR A COMPANY SELLING BEAUTY PRODUCTS!

In my case, TWO products arrived damaged because the items were not adequately protected inside the parcel.

I immediately contacted customer service, explained the situation and provided photographic evidence.

And this is where the experience went from bad to absolutely ridiculous.

MY EMAILS WERE REPEATEDLY IGNORED!

I had to send numerous follow-up messages just to get someone to acknowledge my complaint. When they finally responded, they requested photographs of the damaged products, which I promptly provided.

And then? MORE SILENCE!

After all the frustration, wasted time and repeated attempts to get a proper response, Notino finally came back with what they apparently considered a reasonable solution.

A £4.42 VOUCHER!

YES, YOU READ THAT CORRECTLY.

After delivering damaged products, failing to package them properly and repeatedly ignoring my emails, their brilliant solution was to offer me a voucher worth just £4.42!

And to make matters even worse, the voucher would only be valid for THREE MONTHS and could only be used towards another purchase from Notino.

IS THIS SOME KIND OF JOKE?!

Why on earth would I want to spend MORE money with a company that cannot even ensure my original order arrives in acceptable condition?!

I paid for brand-new, undamaged cosmetics.

I did not pay for broken products.

I did not ask for store credit.

I ASKED FOR THE TWO DAMAGED PRODUCTS TO BE REPLACED!

Instead of addressing that straightforward request, Notino offered me a voucher and suggested that accepting it would resolve the complaint.

THE COMPLETE LACK OF CARE AND ACCOUNTABILITY IS ASTONISHING!

What frustrates me most is not just the damaged products themselves, but the attitude towards customers who report these problems.

Notino appears to take very little responsibility for the consequences of its inadequate packaging.

Customers spend their hard-earned money expecting their orders to arrive safely and in good condition.

IS IT REALLY TOO MUCH TO EXPECT A COMPANY TO PACKAGE ITS PRODUCTS PROPERLY AND TAKE RESPONSIBILITY WHEN THEY ARRIVE DAMAGED?!

Apparently, expecting basic customer service is also asking too much.

The entire experience has been exhausting, unnecessarily stressful and completely unacceptable.

DAMAGED BOXES. POOR PACKAGING. PRODUCTS LEFT LOOSE INSIDE PARCELS. BROKEN COSMETICS. IGNORED EMAILS. AND A RIDICULOUS £4.42 VOUCHER OFFERED AS A SOLUTION.

That pretty much sums up my experience with Notino UK.

I have given this company numerous opportunities to resolve the situation properly, yet my complaint remains unresolved.

I am now considering escalating the matter through my bank.

MY ADVICE TO POTENTIAL CUSTOMERS: THINK VERY CAREFULLY BEFORE ORDERING FROM NOTINO UK!

If your products arrive damaged, you may find yourself spending days chasing customer service, only to be offered a voucher instead of the replacements you actually requested.

A company selling cosmetics should understand the importance of protecting fragile products during shipping.

And when something goes wrong, the absolute minimum customers should expect is a prompt response and a fair resolution.

NOTINO HAS FAILED TO MEET THOSE EXPECTATIONS IN MY EXPERIENCE.

I am extremely disappointed, and I have completely lost confidence in this company.

ONE STAR – ONLY BECAUSE ZERO STARS IS NOT AN OPTION!

AVOID THE FRUSTRATION. SHOP ELSEWHERE!

I was very satisfied with Notino until I’ve ordered hair dryer and they haven’t sent me adapter that was supposed to be included in the package. When I’ve contacted Notino I was told I need to send back the hair dryer so they can verify what’s the issue - which makes no sense as the hair dryer is okay, it’s just adapter that’s missing. They want me to send it back and they will be looking for adapter for 30 days. Well done, Notino! Very logical and cost effective solution. I will be very reluctant with using you in the future.

Quality products in stock, at a good price and with timely delivery.

The prices are so much cheaper than other places and the fragrances I’ve bought with them have always been 100% real. Trusted them with my 2 fragrance purchases and will be buying from them again for my next purchase. 1000% reccommend.

I've ordered from Notino several times, including gift sets for Christmas last year, and have always had a great experience. Their prices are competitive, delivery is quick and everything has always arrived in perfect condition. Never had any issues and will definitely continue shopping with them!

Arrived quickly in perfect condition and cheapest found online. MiL loves it.

Glad I could find my favourite deodorant on this site, and at a better price then elsewhere

Quick delivery with plenty of updates, will use again

The only reason this is a 2 is because I got a refund. My package arrived damage, opened, with all items missing. So Evri delivered me an empty box. Whe enquiring about a refund, I had to send the same pictures of several angles of the package to 2 different people, I don't think the internal communication is very good. I opted for a refund over a voucher or replacement because of the state it showed up in, I'll spend a little more for secure packaging elsewhere.

The item was very poorly packed, and the toothpaste arrived damaged. I have been waiting two business weeks for a resolution to my complaint, but nothing has happened. Customer service—both via email and the contact form—is ignoring my complaints. I do not recommend this store.