Sara P

Worst online shopping experience ever! ! bought two pairs of trousers in size 8UK, which is my usual size. I took the first pair to evaluate the quality and style, and liked them, so I bought another pair from the same line... and it was a disaster: jeans with zero stretch, super tight around the waist, almost suffocating.
I tried to contact customer service for an exchange, but NO ONE bothered to reply.
Over 50 days, I contacted the company through every channel possible: Facebook, Instagram DMs, emails... NOT A SINGLE RESPONSE. Zero customer consideration. I don't recommend anyone dealing with such shameful customer service. I want my money back!Never again!

PS: my order is #553584

Update: I'm still waiting for an email trom you after contacting you again yesterday and leaving my order number on this post as well.
Are you serious guys?!

Update 24/03/26: I'm still waiting an no one replied me! 😡

Prezzi ottimi, vasta scelta di marche, spedizioni veloci e sito intuitivo. Oramai acquisto solo da voi il cibo per i miei gatti ❤️

Da ordinare quando non hai fretta di avere le tue foto.
Ho ordinato più volte da questo sito e negli anni devo dire che la qualità dei tempi di attesa è nettamente peggiorata, quindi se devi fare un regalo a qualcuno te lo sconsiglio perché ci passa tranquillamente un mese prima che ti arrivi il materiale. L’assistenza è presente ma non è di alcun aiuto, l’unica cosa che mi sento dire è quella di “attendere” che arrivino. Sicuramente un servizio da migliorare anche perché i prodotti di per sé sono di qualità ma a sto punto meglio recarsi da un fotografo…

Le spedizioni con inpost sono le più pratiche per chi non è a casa tutto il giorno e non vuole rischiare che il suo pacco torni indietro. Ogni volta che il mio pacco arriva al locker ricevo istantaneamente un email che mi informa dell’avvenuto deposito così che io possa ritirarlo quanto prima. Le spedizioni sono più economiche e nel complesso mi ritengo soddisfatta, non ho mai avuto alcun problema.

I placed an order at the end of January, didn't know the site but was drawn in by the photos of the clothes that looked well-made. Now it's clear it was a trap, and I feel silly for falling for it. I tried contacting customer service about the sizing issue (I wear S, but theirs are tiny, can't wear them, especially tight on the bust, look awful) and the fabric quality. The label says 100% cotton, but having worked in fashion, I've never seen cotton this stiff and inelastic. Plus, the photos show embroidered clothes, but they're shoddily printed.

Bottom line, I'm stuck with 4 unwearable dresses due to sizing and uncomfortable fabric. Customer service is ignoring me after multiple emails and Facebook DM's. I expected some help given the issues, but they're not responding, and the return window probably expired. Glad I didn't get shirts for my partner too. 👎🏻

I bought from this site because I loved the cardigans. Shipping wasn't super fast, but my package arrived intact. I was a bit disappointed with the quality, and I let customer service know. They were super helpful, kind, and responsive. Overall, I'd say it's a good experience, and I'd recommend it 😊

I had a terrible experience a few years ago with a purchase from Killstar. I ordered a dress, and a different item arrived. When I pointed it out to customer service, they calmly told me I should send the wrong item back at MY expense, and they'd send the correct one. That's a first! You make the mistake, and I pay? No way!

Despite the bad experience, I tried to give them another chance, and it was a disappointment again. The fabrics and stitching are subpar. I bought vegan leather boots that I took out of the closet recently, and disaster struck! The poor-quality material crumbled, ruining my tights and making a mess.

I talked to friends who shop at Killstar, and they said the same thing: high prices, low quality, and no customer support. For me, that's the end of Killstar.

Despite the many negative reviews, I had a good experience: I bought a vintage-style outfit, size S, and it arrived as ordered. Maybe I was expecting a bit more in terms of fabric and stitching quality given the price. At first glance, the site seems American, but the products are made in China. If I had known that beforehand, I probably wouldn't have made the purchase, but it's done now. All in all, I'm satisfied.
I'll add that I ordered around Christmas holidays and everything arrived on time.

If I may offer a suggestion, I'd say lower the prices given the product's origin.

I've been a regular customer of Disturbia for years and I'm super satisfied with both the clothing and the care they put into customer service. Whenever I have doubts or issues, they respond promptly and are happy to find a solution. Courtesy, availability, and politeness are top priorities for this company, not to mention super fast shipping! 😊 I recommend them for all the above reasons, plus their unique clothing that's perfect for any look and size. Personally, every time I wear a new Disturbia outfit, I get tons of compliments, even from people who usually prefer more "classic" styles... proof of how unique their pieces are! A total guarantee for me - happy to have discovered them years ago and filled my wardrobe with awesome stuff 💖.

Worst online shopping experience ever! I bought two pairs of trousers in size 8UK, which is my usual size. I took the first pair to evaluate the quality and style, and liked them, so I bought another pair from the same line... and it was a disaster: jeans with zero stretch, super tight around the waist, almost suffocating. I tried to contact customer service for an exchange, but NO ONE bothered to reply. Over 45 days, I contacted the company through every channel possible: Facebook, Instagram DMs, emails... NOT A SINGLE RESPONSE. Zero customer consideration. I don't recommend anyone dealing with such shameful customer service. I want my money back!Never again!🤬😤

PS: my order is #553584

Update: I'm still waiting for an email from you after contacting you again yesterday and leaving my order number on this post as well. Are you serious guys?!

Update 20/03/26: I’m still waiting an no one replied me!🤬

I had some issues with my order and Cherry was super helpful and understanding in finding a solution that worked for both of us. Communication was quick and easy and she was very kind to me. I'll definitely recommend this shop to my friends 😊. Thanks again Cherry! 💖🌸✨