Dan

Sono costretto a dare non più di 2* per il loro servizio clienti, che è a dir poco pessimo. Gli operatori di primo livello tendono a non farsi carico dei problemi o a non comprenderli nemmeno, dando indicazioni e risposte chiaramente incongruenti ed arrivando perfino a chiudere le chat bruscamente senza aver risolto il problema. Il servizio è talmente scadente e frustrante da farmi pensare che sia meglio cambiare banca per passare ad una che non si avvale di Nexi.

Very disappointing riding and post-riding experience after a while I had not used their services. The pickup ETA shown on the app before and after requesting the trip (respectively 7 and 14 minutes) was completely different from the actual waiting time (more than 30 minutes), leading to a very stressful experience as I was in a rush.
Add that the company appears not to offer a general claim option, that the customer service did not (or pretended not to) understand my claim at all and that I was refused the due refund, and you will have a horrible experience.

Not surprised to see so many negative reviews of this company. They refused to refund me, even partially and with no explanation, for delivering a completely cold pizza. We pay a price to receive hot, or at least warm, food, not cold, and in the case of pizza in particular, everybody knows that reheating it at home does not make it as it was originally. Very poor and unfair service.

I would have given 5 stars for the assistance received yesterday if it had not been for the unsmooth bike and accessories purchase process which happened a year ago.
ON YESTERDAY'S ASSISTANCE SERVICE
Very happy about it. I walked into the Fulham store to have the tires of my bike checked to understand whether they had been punctured or not and the young staff quickly helped me by checking and pumping the tires, resetting the headset which was dangerously loosen and explaining me everything in a detailed, kind and professional manner. This service is even more appreciated where I consider that in a store of a well known competitor I had been told that the inner tube had certainly been punctured and needed to be replaced, with the bike not even being checked.
ON THE PURCHASE EXPERIENCE A YEAR AGO
I cannot be happy the same way about the purchase experience I had a year ago. When I arrived in the store to collect my brand new bike I was told that the item had been delivered with scratches on it, so I decided to wait for a replacement. At the same time I was told than a few accessories chosen from the company's website were actually unavailable (I understand this particular issue does not depend on the store itself). The store staff, reachable by email only, was eventually helpful in assisting with the replacements and by applying a discount.

POSITIVE:
- Customer Rewards Account Balance is available and regularly reminded
- there was a good number of online items online of the kind I was looking for
NEGATIVE:
- the checkout process did not show the Rewards redemption option until I requested assistance
- Rewards cannot be redeemed through methods of payment other than credit or debit card

Good experience overall, especially as regards the very competitive quotes the website provided, followed by a very satisfactory service given by the business selected. However, the website proves tricky and disturbing where it tells the customer about certain terms and conditions AFTER the customer paid for their chosen quote and NOT BEFORE. Such terms are:

- that it is the customer’s responsibility to provide an inventory of items which would fall within the legal weight and volume limits of the booked moving van;

- and that the booked price does not include external charges such as ULEZ and congestion zone charges.

It is clear that the once received their quotes a customer is led to believe those are adequate and inclusive of all foreseeable charges for the specific service requested. It is unfair that the customer has to discover that that is not the case after having paid and booked. It is also obviously hard for the customer to understand whether their items inventory falls within the legal weight and volume limits of the booked moving van, since they are not professionals. On the contrary, it should be for the website to make such an assessment before providing the quotes.

Great service! Beautiful and well-presented flowers for under-average prices. I have not given five stars only because they do not offer next-day deliveries.

I noted that this seller offered flowers and services cheaper than most of their competitors'. I easily bought flowers through their website and followed the delivery process step by step. The product delivered met my expectations. I recommend it.