ZenMarket Reviews 

It was really easy to buy and recieve the products I wanted. I regret not knowing about it before and will continue to use it

Extremely fast and great service!
5/5 would recommend!

It was really easy to use and a fun experience

This was my first time using ZenMarket, it was easy to find what I was looking for and once all my stuff was ready to ship I got my package pretty quickly, shipping was on the pricier side but I went with ups, they have plenty of shipping options and the package arrived in great condition, I went with reinforcement for my package, so I don’t know how the regular packaging would be but I’m glad they gave the option and all my items were in great condition when I got them. Again be prepared for expensive shipping if you live in the U.S. but not a bad experience and would recommend if your looking for something from Japan.

I want to thank Miss Daina for all her help. She was always committed to helping me not lose my package. Zen Market should offer shipping within Japan; even with an extra charge, it will always be a good option for international buyers. Greetings, and I'm happy to be part of the Zen Market family.

Chat communiation is really slow, waiting for an update for an item they bought for me on Aug. 13th, still not at their warehouse even if it's available on the original product site. Asked them to contact the seller or just cancel it since i don't want to wait 2 weeks for something which is normally shipped within a few days.... no response since days.
Also the packing, like others mentioned, is very slow.
Will be the last time i use their service and going to switch to another proxy service in the future.

Made multiple purchases at ZenMarket; the latest item I purchased also arrived well packed.

⭐ 1/5 — Extremely frustrating experience with ZenMarket

This has honestly been one of the worst proxy shopping/shipping experiences I’ve had in Japan. After using both ZenMarket and Buyee, I would choose Buyee without hesitation.

1. They won’t even tell you the box size of a single item

If you buy one item and simply want to know the dimensions of the box it arrived in, good luck. I repeatedly asked ZenMarket for this very basic information, and they could not provide it.

This is important because international shipping is heavily affected by parcel dimensions. Customers should be able to know the approximate size of their item BEFORE committing to parcel packing.

2. Parcel packing is incredibly slow and inefficient

Once you submit a parcel request, expect to wait around 5 days just for packing.

Even worse, they may put the seller’s original box inside another larger box regardless of how inefficient that makes the shipment. When you’re paying international shipping based on size/weight, unnecessary packaging can cost a significant amount of money.

My latest example is ridiculous: I am shipping four small wheel nuts, and ZenMarket packed them in an 18 × 18 × 3 cm parcel. At the shipping rate I’m using, I could ship roughly three parcels of that size for the same price I should be paying for these four tiny nuts.

Four wheel nuts do NOT need an 18 × 18 cm package.

3. Special packing requests seem meaningless

I specifically requested that my parcel be made as small as possible to minimise international shipping costs.

Customer service told me to “rest assured” that my request had been passed to the relevant department and would be handled appropriately.

Then what happened?

Nothing.

The parcel was still unnecessarily large. When I contacted them again about the problem, I received no useful response. This seems to be a recurring pattern: every question takes another round of waiting while the parcel continues to be delayed.

What’s the point of allowing special packing requests if the warehouse doesn’t actually follow them?

4. Buyee has been a much better experience

After comparing the two services, I find Buyee much easier to deal with.

ZenMarket also charges around 3% when adding funds. Buyee may charge an additional 150 yen service fee, but based on my experience, that extra fee is money well spent if it means receiving better and more practical service.

The worst part is that I have already had to cancel and redo my parcel twice just to try to get the final package dimensions I actually requested.

Those cancellations and repacking costs alone have cost me approximately 5,000 yen.

I’m not asking for luxury service. I’m asking for something extremely simple:

Tell customers the package dimensions, follow their packing instructions, and don’t waste international customers’ money by using unnecessarily oversized packaging.

When customers are paying expensive international shipping fees, efficient packaging isn’t a minor detail — it’s one of the most important parts of a proxy shipping service.

After this experience, I would recommend Buyee over ZenMarket. Paying a little extra for a service that actually helps minimise your international shipping costs is far better than spending thousands of yen fixing packaging problems afterwards.

Great overall experience. Helpful and reliable customer service during the delivery process, due to trouble because of a change in the customs procedure, so my parcel was first returned to Japan. The ZenMarket team answered my questions and everything resolved perfectly. Super happy, when that parcel finally arrived :)

Great useful information, handy for use

Easy purchase, shipping was ridiculously expensive to the USA.

Very good trustworthy

This company is doing well, I will recommend it!

Buying from ZenMarket is quite complicated. We keep making payments, but there is no clear statement showing all payments and account transactions. Buyee’s system is much easier to understand and track.

I recently purchased (an item: LDQI4) Vegeta for 10,000 yen from a seller who had a good rating. Upon receiving the product, I discovered it was a counterfeit. I immediately contacted Zen Market via email to ask how to reach the seller, but have not received any response. Edited information, to make matters worse, the seller is still actively selling on Mercari Japan, which means the issue remains unresolved and there is an ongoing risk for other buyers as well. (wrong information: To make matters worse, the seller’s account was deleted shortly after the transaction, leaving me with no way to resolve the issue directly.)

Zen Market can no longer assist me because they have already released the payment to the seller. My concern is: even though you are a proxy service, why don’t you implement a policy that better protects buyers?

This is my first experience with fraudulent activity of this kind. I trusted the transaction because of the seller’s positive reputation and the assurance that the seller was Japanese, as indicated by your platform. I would like to know how I can recover my money in this situation.

Well i bought an item weeks ago.. and because a festival it takes long... As a Doctor i dont have an excuse because a holiday.... It should arrived on August 11... And still No News nor updates....

Fantastic customer service, system for making payments and arranging parcel and shipping was nice and simple.

Would buy something from Japan through them again.

100/10 highly reccomended for purchasing and shipping products from japan!

This proxy company used to be honest, but they have recently begun overcharging for tariff fees. They copied Buyee, who started this tactic. Here is the message I received from Zen Market when I requested a refund for being overcharged: "Please be advised that any fee differences resulting from duty calculations are non-refundable". They admitted that they will keep the difference! Shameful. If they are unwilling to drop this dishonest tactic, there are other honest proxies.

I’m very happy with my order! The package finally arrived after almost 3 months of sea transportation, and everything arrived safely and in perfect condition. Considering how long the journey was, I’m really impressed that the package arrived completely intact. Thank you, Zenmarklet!

Good detailed instructions, easy to order and swift replies to queries. Great selection of hard to find products at very competitive prices.