One Map by FROM JAPAN Reviews 

I paid FromJapan/One Map $87.34 for DDP (Delivered Duty Paid) shipment in February 2026. This was meant to cover the FedEx delivery cost.

I have since been contacted by FedEx repeatedly for that payment. I contacted One Map multiple times, and they constantly reassured me not to pay the bill, that it’s all being taken care of.

FedEx has now increased the bill to $99.57 and sent me to a debt collector. I had a perfect credit score, which is now damaged.

I have included a shipment number below.

FromJapan has been my go to site now for checking what's available for my hobby. I've gotten so many and never experienced any bad issue. I will continue using the site.

From Japan offers a professional and supportive proxy bidding service. We have used them for years and always find them to be helpful and efficient - a brilliant company, highly recommended.

im.new to One Map by From Japan bu I have bought quite a numbers of items via them. So far have made a couple of enquiries and the reply from customer service was very prompt i received the answer within a day and their follow up to my enquiries was updated as soon as they have news. Kudos to the customer service dept. I will continue to use their platform for future purchases. Thank you.

Have been using them for years and no reason to go elsewhere. Items always arrive extremely well packaged and they provide an excellent service.

Product was as described and delivered fast and I a good condition.

FromJapan needs to do better!!! They offer coupon codes for discounts but the ones for auctions are not applied automatically unlike the ones for Fleamarket or Mercari, which is the same loophole many companies use to save costs and it is scummy practice. The irritating part is I did apply the discount before I submit for the sniper bid, but when others starting bidding near to my max bid, I decided to deposit more money to increase my max bid in order to win the auction. Unfortunately, the coupon code did not re-apply itself to the same listing when I have already applied it before, so I won the auction without getting the savings. It's so unfair that they put this responsibility on us, especially when bidding is such a high intensity activity. How are we supposed to remember to check if the coupon is still applied when all we want is to focus on winning the auction? I've bought so much using their service, I paid so many of their high 500yen per listing fees, I still have to pay taxes and shipping, and they don't even want to give me my 10% discount on the winning bid. Their excuse is that they cannot apply the discount after Charge 1 payment, well, you can always do a partial refund to my account, or give me a FJ points equivalent to that 10% savings, or another coupon to use to offset in my Charge 2 payment, right? There are SO many ways to make this right, but all the customer service is willing to say is for me to 'be understanding'. DISAPPOINTING. I have been a loyal customer since 2015, and with so many other platforms popping out, it would be so unfortunate to bring my business elsewhere.

EDIT:
Sure, the 10% code might be for 23rd, but there was another code meant for 22nd, and I am not sure of the exact discount %. You can check which code was available for Yahoo auction for the 22nd. Either way, I had successfully applied that 22nd code on my auction at first, then it disappeared when I increased my bid because it was treated as a new bid and I did not check to re-apply that 22nd code to the new bid. Nice try with the technicality but you know exactly what I meant, and yes I learnt my lesson and made sure I applied the promo code when bidding again separately on the 23rd, but I still failed to get my savings from the 22nd code. Still no compensation given.

I’ve had a very positive experience with FromJapan. The platform is convenient and offers a great selection of items from Japan.

I would especially like to highlight the customer service team. They are responsive, professional, and take the time to provide clear and helpful answers. This is particularly reassuring when dealing with specific situations or when additional information needs to be clarified.

Thank you to the FromJapan team for your professionalism and support. I would definitely recommend the service.

In my opinion they are the best in class. Great customer service departement, always very fast, friendly and helpfull. Their rates are ok for me, more important for me is that they care about my bought goods.. they pack them very carefull and sensitive goods are double boxed for shipping. My goods arrive most of the times in three days from Tokyo to my home adress in The Netherlands.
Very satisfied with their overall services!

This is a company from hell – worst experience I've ever had with a company, ever. Period.

A while ago, I found a product that I was after for many years on Mercari. Not able to order it directly, I decided to give FROM JAPAN a shot. Even though the product was to be delivered domestically, not internationally, FROM JAPAN charged me an arm and a leg. Fine – the product was worth it.

A month passed and the product was still not delivered. Spent about $100 in fees calling FedEx and enquiring (and probably $500 worth in hours emailing both parties) just to have an investigation started.

FROM JAPAN eventually admitted the package was lost. They most likely received the insurance money from FedEx. I have documented that I implored FROM JAPAN to refund my money in a very specific way because I had lost access to my original payment method in the meantime (months had past, switched banks), they confirmed that they would, but they, just like all their other promises, eventually did not. Most likely on purpose just to cause me more stress and financial losses.

In the end, FROM JAPAN defrauded me from $200, wasted 30+ hours of my time writing emails and calling customer services, and cost me hundreds of dollars in fees on top.

They know that I am out of options. They are right about that. I can't force them to refund the money they stole from me, or to compensate me for the other costs that I suffered as a direct result of their predatory and dishonest actions. All I can do is leave this review to warn others about this company, which is ran by merciless scammers.

Great, use all the time. Best Japan proxy I’ve used and I’ve tried most. They’re very responsive, lots of offers, coupons ect, buy items quickly, longer storage than most and ship quickly

its great you can consolidate without any extra costs and ask them to dispose of stuff without extra charge as well their customer service is very good too

Several months and the shopping experience is still very neat, tidy, well guided and convenient! After a couple of days, the next bundle would be packed up and sent to me. Very quickly, reliable and - in rare cases I had a question- the customer service will be by my side.

Very AWFUL EXPERIENCE. This company is causing me $10,000 in lossees. they are holding ALL my merchandise HOSTAGE for 60 days now - claiming - they are waiting on "management" to fix some DIRE PROBLEMS with packing my orders in such away that they EXPANDED in size to Such great size that they can not be shipped. 200+ EMAILS TO csr and they keep LYING, AND DOING NOTHING! Run from them as they are Unethical, Irresponsible, and cause Tremendous Losses. Moreover they do NOT even provide customs paperwork in a format acceptable to USA> Last shipment cost me $1500 in extra costs over their errors in invoice + 10 extra days of shipment being held by customs demanding me to get EDUCATION in USA Customs clearing and from scratch to recreate pages of details I knew nothign about. If they let me I will try to attach my shipment "before repacking" and removal of boxes and 35% more once they "compacted it" on top of that its 5 weeks of pleading for them to FIX their errors or reduce fees. MOST HORRIFIC AWFUL EXPERIENCE with any Consolidator.

Best for numerous reasons, when it comes to discounts when ordering, the fast shipping times, fair prices for shipping, when it comes to packaging, they treat every item as if it was divine. They literally package like gods. They're secure and kind. Their customer support is the best and responsive.

I love FromJapan and hope to use their services many time in the future. FJ is fast in getting your item, reliable, they provide a top notch customer service - fast, always trying to find solution. FJ ships quickly and the package is always packed very carefully. The fees and shipping quotas are also very reasonable. Thank you very much.

Ordering about 2 times a month. each time the items come packed well. service is great

I purchased a very heavy very expensive piece of equipment, and FromJapan packed it very professionally in a carboard box with lots of bubblewrap and styrofoam blocks, inside of a large wooden crate. Even after getting bounced around the country from shipping center to shipping center by the courier, it arrived to me exactly as it was sold in Japan. I'm very highly pleased with my experience.

Overall, the platform is good. But expect the unexpected. If you see some item marked as "Working condition", that doesn't mean it might run properly or that the buttons would be responsive. That means it can boot/turn on. Well, in my case anyway. No refunds. You are the only one responsible for that. It's because you can't tell from the pics that those buttons are not in working condition at all. I mean, why wouldn't you?