ZenMarket Reviews 

Hi @zenmarket, my item is being shipped & I expect to receive it in the coming days. Thank you again for your consistently wonderful service...Robert

Zenmarket provides an amazing service especially if you’re in North America. Will definitely be using the service again

The Greco EG60 arrived very well protected, no damage during shipping, fast shipping to Hawaii and the guitar is in very good condition as was listed. Domo Arigato ZenMarket!

Ho utilizzato ZenMarket per partecipare a diverse aste su Yahoo Japan, tutte dello stesso venditore, tutte vinte entro poche ore, e tutte a 1 yen. Mi aspettavo una spedizione domestica combinata, come indicato chiaramente sul loro sito, ma alla fine mi sono ritrovato a pagare 270€ di sola spedizione interna giapponese, una cifra completamente sproporzionata rispetto al valore degli articoli.

Ho contattato l’assistenza e mi è stato risposto che il venditore “non è obbligato” a combinare le spedizioni, nonostante ZenMarket affermi che richiede sempre la combinazione quando le aste sono dello stesso venditore entro 24 ore. In pratica, il venditore può ignorare la richiesta e scaricare costi esagerati sull’acquirente, e ZenMarket non interviene in alcun modo.

Il risultato?

Aste vinte a 1 yen, ma con spedizioni interne gonfiate.

Nessuna tutela reale per l’acquirente.

Nessuna possibilità di annullare gli articoli, nemmeno quando i costi diventano assurdi.

Assistenza che si limita a dire “non possiamo fare nulla”.

Capisco che alcuni venditori usino la spedizione per compensare il prezzo basso, ma 270€ di spedizione domestica per piccoli articoli dello stesso venditore è semplicemente inaccettabile.
ZenMarket dovrebbe proteggere i clienti, non lasciarli esposti a pratiche del genere.

Esperienza molto negativa. Non consiglio di fare offerte su aste a 1 yen tramite ZenMarket: il rischio di ritrovarsi con costi di spedizione assurdi è altissimo e non c’è alcuna tutela.

I used ZenMarket to bid on several Yahoo Japan auctions from the same seller, all won within a few hours, all starting at 1 yen. I expected combined domestic shipping, as clearly stated on their website, but I ended up paying €270 just for domestic shipping within Japan, which is completely unreasonable compared to the value of the items.

I contacted customer support and was told that the seller “is not obligated” to combine shipments, even though ZenMarket claims they always request combined shipping when auctions are from the same seller within 24 hours. In reality, the seller can simply ignore the request and charge inflated shipping costs, and ZenMarket does nothing to protect the buyer.

The result?

Auctions won for 1 yen, but with massively inflated domestic shipping.

No real buyer protection.

No possibility to cancel items, even when costs become absurd.

Support that only says “we cannot intervene”.

I understand some sellers use shipping fees to compensate for low starting prices, but €270 for domestic shipping for small items from the same seller is unacceptable.
ZenMarket should protect customers, not leave them exposed to practices like this.

Very negative experience. I do not recommend bidding on 1‑yen auctions through ZenMarket: the risk of ending up with outrageous shipping costs is extremely high, and there is no protection at all.

The service is alright, but I had an extremely annoying and rediculous experience with them, I ordered a tonne of items from Suruga-ya, which all arrived to their warehouse fairly quickly. But some items were bought when A timesale arrived for those items, when I paid them full price on zenmarket, as in I paid the day before but the day they bought them on they were on clearance, basically stealing about 6000-8000¥, which they never ended up spending on the items and keeping for themselves.

I contacted customer support but due to the nature of non-native japanese and or non-native english support they ignored me and I am still down this money to this day. They shipped the items promptly Ill see how they arrive when they do, I will continue using this service whenever they offer the better rates, as Zenmarket is great for high value items due to fixed fees per item and not a %. But due to this situation that happened I cannot give more then 1*

Its also non-japanese owned which I also high disapprove, and the owners are Russian so do with that what you please

Slava 🇺🇦

I am extremely disappointed with ZenMarket's recent service. On August 27, I requested to change the shipping method for my package (Package ID: qkfs1) to ECMS. It has been over a week, and the system status is still stuck on "confirming." I have not received any updated shipping quotes or dispatch notifications.
What is truly unacceptable is the complete lack of customer support. I have sent messages through the internal system asking for an update, but my inquiries have been completely ignored. Two slow responses simply stated that they were still confirming the information in over a week. I understand that re-packing and calculating ECMS shipping might take a few days, but ghosting your customers is a terrible business practice.
ZenMarket, please look into Package ID: qkfs1 immediately, reply to my messages, and arrange the shipment.

Terrible experience. My package was composed of different products, instead of classify them in a category like toys to pay a lower tariff, they prefer to tag my package as import of a bunch of textils (tariff code 610990), they force me pay 32% of tariffs. When I request a reclassification they gave me a poor excuse to keep the tag.

I am very happy with my items and the really quick and safe shipping. It took around 4 days to reach my customs office and another 3 to reach me - Japan to Austria. All in all a great service to get your loved pieces from Japan into EU.

Amazing experience; it was fast to find the products and they have a great system to do the purchase, giving instructions along the way. I'll definitely buy again! Recomended!!

Excellent and reliable service. Great communication throughout and fast, hassle-free shipping. I had a fragile item and it was packaged really well. Very impressed and will use again.

5 stars. Excellent experience from start to finish. The fishing rod was packed extremely well in a strong, compact tube, with very good protection throughout, and arrived in perfect condition. Shipping with UPS was very fast, and everything went smoothly with DDP and customs. I really appreciated the care taken with the packaging, especially as this was a rod I had been looking for for a long time. Thank you very much!

I expected them to be able to buy one (1) book on my behalf before it ran out of its limited stock when it went up for sale at midnight JST today and not only did they spectacularly fail this one minimum expectation, they took an embarrassingly slow time to acknowledge that it was no longer in stock by taking a total of twelve hours to notice this change in status and cancel my order. To put the cherry on top, they didn't even bother to buy the other item that's clearly listed in stock yet, which was ordered at the same time. A deeply shameful experience that has taught me to only use them as a backup plan because they clearly cannot be counted upon when it matters as a customer.

good service fast shipping not complicated

It was a learning experience for me, so I made mistakes. The system is good, but takes a bit of learning. You have some good guidance built in. It takes quite a time to approve a purchase and buy the item. I'm not sure how you could improve that though. You seem to have a lot of background checks in place which is good.

Dear ZenMarket Team,

I would like to suggest a feature

Currently, when browsing an individual seller's profile or store page to view their items for sale, there is no option to filter or search their listings by music genre. This type of filtering is available on the main ZenMarket search page.

I would like to kindly request that you consider adding a genre filter/search func.

This would be especially useful for music buyers because:

• Many sellers have thousands of items listed.
• Without a genre filter, buyers have to scroll through many pages and manually check individual listings.
• Each page only displays a limited number
• A buyer may be specifically looking for genres such as Jazz, Rock, Soul, Classical, Funk, Blues, etc.
• With a genre filter, buyers could immediately narrow down a seller's listings and find relevant
• This would be particularly valuable for rare, collectible, or auction items , where existing

There is also an important technical point that may make this feature relatively straightforward to.

When a seller uploads and lists an item for sale, the item is generally already assigned to a specific category within the ZenMarket system.

Therefore, rather than creating an entirely new system, it may be possible to connect the existing category data to the seller's individual listings and add a small filtering/search function within the seller page.

For example, if a seller has 5,000 music listings, a buyer could select “Jazz” and immediately it's there.

This would make searching much faster, more efficient, and more convenient ,it could make the difference between becoming the successful buyer or missing the opportunity.

I believe this feature could significantly improve the experience for buyers/customers.

Thank you very much

Best regards,
Stephan

My experience with ZenMarket has been good so far. I recently purchased a SUWADA item from Rakuten through ZenMarket, and the package has already been shipped to Indonesia.
I received ¥822 cashback from the purchase after the package was shipped. I appreciate the cashback, but I was disappointed that it was automatically credited as ZenPoints and combined with my regular ZenPoints.
I understand if ZenMarket prefers not to credit cashback to the account balance. However, I think cashback earned from an actual purchase should not expire. It could remain as ZenPoints, but unlike promotional or bonus points, cashback ZenPoints should have no expiration date.
This would be especially helpful for customers who only occasionally purchase items from Japan. Customers should not feel pressured to make another purchase just to avoid losing cashback they already earned.
Aside from this, my experience with ZenMarket has been good so far. I hope ZenMarket considers separating cashback from regular ZenPoints or removing the expiration date for cashback points.

Price for item great shopping isn’t bad but they include a brokerage that cost more than the total price of the items, I’d recommend getting it Omegle else before going through with zenmarket for last resort.

This was extremely disappointing. I decided to purchase a Blythe doll. It was $64.00. I deposited that amount into my acct when I went back on a non auction site it was $ 98.00! I felt cheated. It also made everything more difficult with placing funds into yen and then just wanting to forget the entire transaction. I will not buy on zen market again because of my first experience. Then went to add money for shipping and decided to change the mail service it cost $ 1000.00 yen to change couriers. And none of this felt normal, I felt taken advantage of!

It was really easy to buy and recieve the products I wanted. I regret not knowing about it before and will continue to use it

Extremely fast and great service!
5/5 would recommend!