Yü Energy Reviews 

Chat on the website is hopeless. waiting on the phone for 35+ minutes is not acceptable and being cut off twice with no attempt to call me back is poor. They were the cheapest - lesson learned, you get what you pay for.

Homa was really helpful with my energy supply issues.highly recommended

Extremely disappointing experience with Yü Energy.

We have had ongoing problems with estimated billing, incorrect meter readings, rejected meter readings, smart-meter communication issues and additional charges. Despite providing actual meter readings with photographic evidence, the issues have still not been properly resolved.

Yü Energy’s complaints team previously assured us that the account would be placed on hold and investigated. Instead, we have continued receiving payment demands and collection correspondence.

Yü Energy has now also objected to our transfer to another supplier because of a balance that is formally disputed, and the account has subsequently been placed onto PAYG.

We are not refusing to pay genuine energy usage. We simply want accurate bills based on actual consumption and a proper explanation of the charges.

Very stressful experience for a small business. I would not recommend Yü Energy based on our experience.

Spoke to Mahmoud. He was so helpful and polite and happy to say he resolved my problem

Homa was very helpful and sorted the issue out for me there and then where others I had spoken to before simply referred back to a script and processes.

Thank you Homa, great customer service!

I called and spoke to Nozrul about a slight hiccup that I had and he was so helpful and really went through everything in detail. He was incredibly professional and polite.

After answering my query on the telephone with regards to renewing my electricity contract, Nithyan went out of his way to get the information that I needed, I found him very knowledgeable, and very friendly, and easy to communicate with, a total credit to the Yu Energy Customer service team.
I then renewed my contract for another three years.

The customer service I received from Yu Energy on each occasion was very good but the problem was not resolved. I was therefore obliged to contact Yu on the phone. I was lucky to have Harpreet handle my case and she could not have been more helpful. She stayed with the problem until it was resolved.

Homa is a very wonderful lady in change of tenancy department she is very helpful to me.

Nozrul was extremely helpful, all in all it was a productive and satisfying experience.
Thank you

scamming company, had my latest commercial bill electric usage £521.21 total bill £1209.68 so 43% of the bill is my usage the rest are fees, and increases in standing charges, day light robbery beware people they get you in on a deal then hike you bills !!! no wounder energy companies are recording record profits and companies are going bust, you want to know why the country is in a state look at companies like yu energy

Harry listened to me and rectified the mistake that the company had made with an access to property issue. Was great, professional and super helpful.

The Yü Energy team are hard to get hold of by telephone, but I found the WhatsApp communication efficient and Leyla in particular was most helpful.

I received few phone calls recently, they says is on behalf of YU energy but I doubt it and tell them will contact YU directly to make sure. Then I contact YU energy through the online chat room, one of their members Lilly have me to sort out the problem. Everything so clear. Thanks for Lilly’s help. Really appreciate that.

They are scammers. They charging me nearly £6 standing charge a day. And they rejected 2 other suppliers to do deal with. I have a unit which i use it as a storage i use it probably 10 hours a week and only use the lights. But Please go with a legitimate supplier. not corrupt supplier!

Here we go again, another failed attempt to install a smart meter, this company goes from bad to worse! Do not expose yourself to this farcical nonsense!

Leyla was great, really helpsful

Zakariya was the first person at Yu that actually dealt with my query with no issues , she was very helpful

homa thanks for helping so kind of u

After a frustrating few weeks trying to deal with an issue, Alaska was able to help immediately and swiftly. Thanks, really helpful.