Zoho Reviews 

⭐ 1/5 – Extremely Disappointed – Paid Service Still Not Working

I am extremely disappointed with Zoho.

I purchased and paid for a domain and business email service two days ago. After two days, my business email is STILL NOT WORKING.

I have contacted Zoho Support several times, but instead of resolving the problem, my case appears to be passed from one team to another. I keep explaining the same problem and am still waiting for a proper solution.

This is completely unacceptable for a business email service.

My business depends on email to receive customer enquiries. Because my email is not operational, I may be losing potential customers and revenue every day this problem continues.

I paid Zoho for a service that I expected to be operational and reliable. Instead, I have spent considerable time contacting support and chasing a resolution.

Based on my experience so far, I cannot recommend Zoho to businesses that depend on reliable email and responsive technical support.

I hope Zoho management sees this review, takes responsibility for my case and resolves the problem urgently.

Feels like we got scammed. We got services package and then charged extra for each one of them.

No refund or any other solution was offered when we found out we can not use the service how it was intended.
Be carefull about functionality they re offering.

P.S.
I was in contact: Re: [## 2692190 ##] Re: Zoho Workplace - You have cancelled your subscription with Zoho Workplace

The only thing that was offered to re-enable the service that we cannot use by functionality due to misleading information from your side regarding Zoho workplace and Flows. Only thing that was useable was campaings, but that is charged separately. We can not use it also as the whole e-mails are moved away from Zoho.

Once again be very carefull with Zoho as they will charge you extra after they got you as client.

I love using Zoho Social because it is so simple and the pricing is clear! I've tried a few autoposting platforms and they were clunky and did not offer a complete package under one price like Zoho Social. Plus, Zoho Social's platform is user friendly and took me minutes to learn unlike the other more expensive platforms. I highly recommend Zoho Social for your small business.

saved a lot of time by managing all my social media platforms in a single place

Very easy to use. Tech suite is convenient, affordable, support is superb. One gripe is their sales team are quite persistent but the products work. You do have to bear in mind they are not as well developed as Microsoft but for our needs as a business, they do us proud!

LOVED the ease and and better than other platforms

Zoho social is one of the best applications that I have used in terms of social media management. I'm so happy.

So far I have enjoyed zoho social. It is easy to use and it has made posting across multiple platforms easier to manage. I also love that there is a free version to try the tool out before committing and the pricing is clear and transparent.

I recently started using Zoho for managing my social media. Its easy and all in one place. Write post once and post to all

Interface for scheduling and creating posts is very intuitive and smooth, also the easy linking of social media accounts works a lot better than other alternatives on the market. The only issue is that the media placement and arrangement is not as easy to do; the preview option on the side is helpful, but being able to drag and drop larger media posts and checking for aspect ratios on platforms such as instagram would make media-heavy posts a lot better.

We've had a great experience using Zoho Social at IDP Americas. It makes scheduling and publishing content across our social media channels simple, and the reporting tools make it easy to track performance and engagement over time. The platform is intuitive, reliable, great user experience for my team, and it has become an important part of our marketing workflow. We highly recommend it to any marketing team looking for an efficient way to manage social media.

Urgent Complaint Regarding Ongoing Service Failures

Your service has severely disrupted our company’s operations for several months. We have contacted your support team repeatedly, yet we have received no meaningful assistance and the problems remain unresolved.

Submissions from our websites are being blocked, and emails cannot be sent to other email addresses. The only department we can reach by phone is Sales, where your representatives are happy to offer additional services but are unable or unwilling to resolve the existing technical issues.

We are a paying customer, yet the level of support and the way we have been treated are completely unacceptable. We require an urgent investigation, a clear explanation of what is causing these problems, and an immediate resolution.

How can we contact the person who is actually responsible for resolving technical problems with your service?

Please provide the contact details of a real decision-maker or technical specialist who can investigate and resolve these issues—not another generic support email address used simply to dismiss complaints, as has happened repeatedly in the past.

Their social media manager is excellent! We have loved working with them!

It's helped us tremendously to save time posting to multiple social media platforms.

Zoho Social has made managing our social media platforms much easier and more efficient. The scheduling features are intuitive, the dashboard is user-friendly, and the analytics provide valuable insights into audience engagement and content performance.

I particularly appreciate the ability to manage multiple social media accounts from one place, saving time and improving productivity. The collaboration features are also useful for teams, making it easy to plan, review, and publish content seamlessly.

The platform offers great value for money and integrates well with other Zoho products. Overall, Zoho Social is a reliable and effective solution for businesses looking to streamline their social media management.

Absolutely disgraceful ‘service’.
Super efficient in taking your money but the product is absolutely rubbish and the so called service department do not respond to any queries.
Unfortunately, I cannot give zero stars so have to opt for 1….

Lack of proper support, I switched from godaddy to Zoho Godaddy was instant support zoho supoprt is for paid users only dont know what that mean I dont think any product is free good thing is zoho is cheap. so in dilemma wheather to be with zoho and wait for them to reply for figure out solution yourself or switch back for better support