Zoho Reviews 

6,113
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 612 reviews, reviewers had a great experience with this company. Customers find the platform very user-friendly and appreciate how easily it helps manage multiple social media accounts and daily workflows in one single place. People love that they can effortlessly schedule promotional posts ahead of time, stay organized, and save a lot of valuable daily energy. Some reviewers were not happy with customer support, mentioning extremely slow response times, unhelpful replies, and difficulties getting assistance when technical issues arise. Others also mentioned unexpected charges on their monthly bills, poor communication across company departments, and occasional frustrating difficulties with secure account access.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is intuitive, reliable, and... See more

Social media

Customers consistently note positive experiences with social media, highlighting how the platform saves time... See more

Customer service

Reviewers mention negative feedback about customer service, highlighting frustration with unhelpful support,... See more

Website

Customers had ambiguous experiences with website features, as some reviewers noted that the website works... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting unreliable tools and severe disruptions... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easier to use compared to Buffer. Also, the note feature was a game-changer for my team to plan ideas for a particular day and we can brainstorm.

Rated 4 out of 5 stars

Really good system, easy to use. Only giving 4 stars as wish there was a plan for more than 1 brand but with collaboration and fewer channels, for a reasonable price.

Rated 3 out of 5 stars

I cancelled my Mail Lite account weeks ago. I requested on several occasions that ALL my data (you know, Billing Details etc) be removed from their systems. I followed Zoho''s own proced... See more

Rated 3 out of 5 stars

The Contacts tool is terrible. We're using the Workspace and Email specifically. As the Email system depends heavily on the Contacts tool, without a solid contact management system, the entire email... See more


Company details

  1. CRM Provider
  2. Business to Business Service
  3. Computer Accessories Store
  4. Web Collaboration Platform

Information provided by various external sources

Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(6,113)

626 reviews in the last 12 months

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Rated 5 out of 5 stars

I feel a bit guilty as I've used the…

I feel a bit guilty as I've used the mail service for literally years now and haven't paid a dime. Its pretty dang reliable and so I thought at least I'd come here and donate some free kudos. I'll probably upgrade when I hit my limit some day but for now I'm still on the free tier. Thanks!

20 July 2026
Unprompted review
Rated 2 out of 5 stars

Pathetic service

I used it for my classes. Paid for the subscription and got thoroughly disappointed. The meetings end abruptly (i guess it just crashes), leaving a bad taste in customers.

It is also extremely poor in its recording. The audio lags terribly (almost by 30-40 seconds sometimes).
I am switching to google meet. I thought zoho was an affordable option but no, affordability shouldn't mean we compromise with customer satisfaction.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

it has been game changing

it has been game changing . Easy to upload and you can see what is happening across ll platforms at once. If you are posting you should have zoho

18 July 2026
Unprompted review
Rated 2 out of 5 stars

Hoplessly confusing support pages - cancellation almost impossible.

Hoplessly confusing support pages. Support practically not exisitng. Never got a second email address working after buying the workplace one and domain. Cancelling the workplace subscription after almost completing one year took me one more than 30 minutes with a message I had to delete the "extra user" first. I ultimately had Zoho blocked for any future payments from my CC provider as to avoid future loss of time dealing with this impossible company. There are way much better and user friendly alternatives to Zoho.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Better than most!

Really good system, easy to use. Only giving 4 stars as wish there was a plan for more than 1 brand but with collaboration and fewer channels, for a reasonable price.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

It has saved me so much time and energy!

It has saved me so much time and energy because I can post to multiple platforms at once. It is very intuitive and easy to use and I can't imagine doing social media without this platform in the future. I think it's really important though that they improve the file uploads so that you can upload the highest quality videos in future.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Good

A lot of options; it should be easier to use.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Zoho Social helped my business social media management

It has helped me to manage and schedule my brand's social media posts. I can schedule posts in advance - weekly or monthly. I can integrate with and upload multiple posts to multiple social media channels at once. The performance is good, as I can upload different formats - posts, photos, reels. Then, I can even customize the posts. For example, customizing the Cover of Reels, instead of choosing a Frame Cover.

14 July 2026
Unprompted review

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