TodayTix Reviews 

I had to cancel a show due to illness and Michael very quickly took care of it and ensured I received a voucher which I know I will be using in the future. I am a big fan of TodayTix and very much appreciate customer support. (It did take quite a little bit of searching to find out what email ID to send the request to).

Booking tickets was really easy and Grease was brilliant! The venue, the attention to detail were all fab. The cast were all amazing. I loved it!

Had a problem with a booking I made and it was solved quickly & effectively. Great service.

Brilliant, caring and prompt customer service. Finnan was exceptional.

Unfortunately, the show I was supposed to attend was cancelled. However, customer service was fantastic—Michael helped me via chat, made the whole process quick and confirmed a full refund.

Finnian provided outstanding customer service. He would not rest until he found a resolution and went above and beyond.
An absolute star and very much appreciated - thank you so much Finnian!

Wonderful easy process spoke to human informative very helpful

Love the TodayTix App, its so easy to use and I like the rush ticket feature - got amazing tickets for a musical in London.

Alex was amazing. He helped me out no end! Top class service. Thank you.

I made a mistake with a ticket purchase. Truthfully it was completely my error and TodayTix didn't have to help but they DID and it truly saved my trip to NYC. Thank you Gordia from TodayTix support I'm so grateful!

Spoke with Gordia on a sensitive situation, was amazingly helpful and respectful of situation. perfect customer service 👌

Had a show cancelled on the day it was meant to be happening due to cast illness. Was given a voucher but wanted a refund, after a quick chat with the AI bot got transferred to a human (Gordia) who was super helpful and efficient and issued a full refund in a few minutes. Great customer service.

I needed to contact the help centre about a missing voucher, as is normal these days the contact us message button on the website was answered by AI support so I was wary as I always prefer to speak to a person. After going through the initial questions to identify myself and the query the bot found resolved my issue really quickly and was very polite to boot! This was my first positive experience of an AI help bot and I'm now a happy customer!

Amazing customer service! ❤️

I had such a wonderful experience with TodayTix customer support. I contacted them because unexpected circumstances meant I was no longer able to travel to the UK and attend the performance I had booked.

Finnian was absolutely amazing. He was incredibly kind, understanding and genuinely took the time to listen to my situation and find the best possible solution for me. He went above and beyond to help, and I honestly couldn’t have asked for better customer service.

Thank you so much, Finnian, for your kindness, patience and understanding. You made a difficult situation so much easier for me, and I truly appreciate everything you did ❤️

I will definitely use TodayTix again in the future and hope to finally see a show in London one day!

Really positive experience with London box office customer support. I needed to change the day of my booking; I had bought tickets for my mum’s birthday but she was unavailable on that date! I was doubtful as to whether anyone would reply to my request let alone be able to change the date, but Gordia replied within the hour and gave me a voucher to change to the following week with no extra charge! Thank you Gordia and the team.

Prompt response and solution to my concerns

Haven’t been able to book a show at Sadlers Wells. There’s no link to book tickets. There’s a link that’s headed Get Tickets but doesn’t lead to booking. Will access the theatre directly in future.

I purchased two tickets to The Lost Boys show and was very excited because we got great seats for a good deal. The transaction process was simple, and the tickets were delivered easily, so we were ready to go.

Unfortunately, I had an unforeseen medical event that put me in the hospital about 12 hours before the show. Michael from support was very attentive and generous, offering a one‑time refund that lifted a huge burden from an already disappointing situation. Big kudos to Michael and TodayTix.

Had an issue with tickets not appearing. Was sorted in not even 2 minutes by the absolute beast Michael. Was a pleasure to be helped by. What a guy.

It did take a little while to get a real rep on the “chat”, but once I did my problem was taken care of.