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GoTickets Reviews 

15,334
•
TrustScore 4.5 out of 5

4.3

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 13,546 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of the ticket purchasing process, finding the website user-friendly and simple to navigate. Many appreciate the clear display of all fees upfront, ensuring transparency in pricing. People often describe their overall experience as seamless and efficient, making it easy to secure desired tickets for various events. However, some customers also noted issues with the website, such as email address restrictions, pop-up ads, or a lack of detailed seating maps. Others experienced problems with their orders, including tickets not being received, difficulties with cancellations, or receiving an incorrect number of tickets. Additionally, some people mentioned concerns about pricing, feeling they overpaid or that tickets were double the face value, and encountered issues with event cancellations after purchase.

What people talk about most

User experience

Customers consistently note positive experiences with the user experience, often describing the process as... See more

Website

Consumers find website experiences to be ambiguous, with some reviewers praising the ease of ordering,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and fast,... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over hidden charges and... See more

Service

Users describe ambiguous interactions with service, with many reviewers praising its speed, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was okay, I didn’t appreciate the timer. Pressure method was worked into the transaction.

Rated 5 out of 5 stars

Website was easy to navigate. Checkout was quick and smooth. Tickets were delivered via txt to phone, Took the insurance offered on the tickets, cause 💩 happens, & looking forward to the show.✌️... See more

Rated 5 out of 5 stars

easy to select and pay - one minor issue, is that the seat numbers were not given, so we don't know if we have to wade through a bunch of fans, or if a bunch of fans have to wade through/by our seats.... See more

Company details

  1. Event Ticket Seller
  2. Online Marketplace

Written by the company

Welcome to GoTickets, your ultimate destination for securing tickets to the most sought-after live events! At GoTickets, we are passionate about bringing you closer to the experiences you cherish most. We take pride in our commitment to delivering a 100% buyer guarantee with every ticket purchase. We understand that attending live events is about more than just being there; it's about creating memories that last a lifetime. That's why we stand firmly behind every ticket we sell. When you choose GoTickets, you're not just buying a piece of paper; you're investing in an experience you'll treasure forever. Thank you for choosing GoTickets as your ticket marketplace of choice. We look forward to being a part of your journey in experiencing the magic of live events. Join us today, and let's create memories together, one ticket at a time.

Contact info

  • 1313 North Market Street, Suite 130-C, 19801, Wilmington, United States

  • gotickets.com

4.3

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.3

All reviews

(15,334)

13,953 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Krisha Q was the person that helped me…

Krisha Q was the person that helped me resolve my problem. From the beginning when she answered the call and throughout she was very polite, patient, understanding and full of greatness. She understood every detail when I was explaining my situation and helped me step by step of the way intil the problem was resolved... I really feel very glad it was her who helped me, she is blessed and full of great positivo energía. God bless you Krisha.

22 July 2026

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