Slendertone Reviews 

343
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product's quality and ease of use, finding the belts effective and simple to use. People often highlight the quick and reliable delivery, noting that items arrive promptly. Some consumers also report positive interactions with customer support, where issues were resolved. Conversely, a small portion of people felt dissatisfied with significant order and delivery issues. Many customers reported not receiving items, experiencing long delays, or finding tracking systems unreliable. Frequent complaints also mention incomplete products upon arrival, such as missing controllers or gel pads. Several reviewers expressed frustration with unresponsive customer service.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many praising the quality and effectiveness of the... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting fast and reliable... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with the... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting significant delays and... See more

Customer service

People report ambiguous experiences with customer service, with some finding it extremely disappointing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased as a gift. No complaints from the receiver, but the purchase of the electriode (patches) were found to be very expensive and then unavailable...found eventually in Austria!!!!

Rated 4 out of 5 stars

Well i like being electrocuted. Who knew it was this much fun. Ok for real you can feel it working on your abs. You have to work too though. Use the routines daily. Build it it in to your other exerci... See more

Company replied

Rated 5 out of 5 stars

I like this product for it's ease of use. Once the pads are attached, it's just a matter of use and civet with the plastic pieces until next time. The rechargeable power unit has 10 programs, from 1... See more

Company replied


Company details

  1. #12 of 12 best companies in Fitness and Nutrition Service
  2. #2 of 2 best companies in Wellness Center

Written by the company

Body Toning and Fitness Equipment for Men & Women from Slendertone will help to tone your body. A wide range of abs belts are available with proven results to aid in muscle toning in just six weeks.


Contact info

3.7

Average

TrustScore 3.5 out of 5

343 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(343)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Different Quality

I have always been pleased with your products and have used a belt on and off for years.
This time the pads are already getting sticky around the edge and i have only been using them a week

18 April 2025
Slendertone logo

Reply from Slendertone

Thank you for your review. We are sorry to hear that the gel pads are not working properly. One of our agents will reach out to you for support.

Rated 1 out of 5 stars

Still not resolved. I have 2emails saying I ordered 1 12 pack of gel pads,they should check their records.

The company can improve by giving me what I paid for, I purchased 3 items from this company, 1 was a pack of gel pads containing 4 packs of three pads there was only 1individual pack in the parcel, so I’m short 9pads.
After I gave 2star review they won’t reply to my emails. They insist I got a 12 pack.so the insinuation is that I’m dishonest. But I’m not letting this drop.

22 July 2025
Unprompted review
Slendertone logo

Reply from Slendertone

Hello Margaret,
Thank you for your review.
Our gel pads have quantity options ranging from 1 pack to 12 packs.
1 Pack comes with 3 gel pads - 20€
3 Packs comes with 9 gel pads - 39€
6 Packs comes with 18 gel pads - 69€
9 Packs comes with 27 gel pads - 99€
12 Packs comes with 36 gel pads - 119€
Your order was for 1 pack of gel pads, which includes 3 individual pads. This is exactly what was shipped.
We understand it can be frustrating when there's a misunderstanding, but we've carefully reviewed your order and confirmed it was fulfilled correctly.
Thank you.

Rated 5 out of 5 stars

Prompt service

The company is doing prompt and quick service and delivery. Hopefully the women's arms toners do not go out of stock as I was getting back to using the gel pads etc every day. Keep doing what you are doing at the moment and improve peoples life style.

18 August 2025
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Reply from Slendertone

Thank you so much for your fantastic 5-star review! We are delighted to hear that you were pleased with our services.
Happy toning!
The Slendertone Team

Rated 5 out of 5 stars

Brilliant

Brilliant. Very quick no hassle

12 August 2025
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Reply from Slendertone

Thank you so much for your fantastic 5-star review! We are delighted to hear that you had a great experience with our services!
Happy toning!
The Slendertone Team

Rated 5 out of 5 stars

great communication

great communication, friendly and very helpful

7 August 2025
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Reply from Slendertone

Thank you so much for your fantastic 5-star review! We are delighted to hear that you are pleased with our services!
Happy toning!
The Slendertone Team

Rated 2 out of 5 stars

Still hasn’t arrived!

I ordered the new generation Slendertone belt but it still hasn’t arrived. After emails and electronic BOT messages (which are rubbish) I still haven’t had a reply from their customer service. Their mail delivery contractor is terrible with no updates given. Very disappointed.

17 August 2025
Unprompted review
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Reply from Slendertone

Thank you for your review. We're truly sorry for any frustration this has caused. Our support team is available Monday to Friday, 9 AM to 5 PM. If you contact us outside these hours, our AI assistant will be here to help until a member of our team can follow up. One of our team members will be reaching out to you shortly to assist and provide an update on your order.
The Slendertone Team

Rated 5 out of 5 stars

I’m 8 weeks in to my slendertone…

I’m 8 weeks in to my slendertone journey after buying a bundle! I’ve concentrated on my arms and am amazed at the results! I use it every day ( as well as the tummy one) and am yet to do the bum toner as have been concentrating on arms! Love it!

16 August 2025
Unprompted review
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Reply from Slendertone

Thank you so much for your fantastic 5-star review! We are delighted to hear that you are amazed with the results of the Slendertone arms toner.
Happy toning!
The Slendertone Team

Rated 5 out of 5 stars

I have always love these belts

I have always love these belts. Vert easy to use and I can notice a difference in my abs definition after a few weeks.

30 July 2025
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Reply from Slendertone

Thank you for your 5-star review. We are happy to hear your abs are already showing and that you find the belt easy to use.
Happy toning from at the Slendertone Team!

Rated 1 out of 5 stars

Awful product/Company

Bought the product came with no controller, slendertone dont sell the controller and you cant get it from anywhere so the product is useless, its just a pair of ugly shorts! Waste of time! Also I've asked for a refund following slendertones process and I've heard nothing so I cant even return them, shambles of a company

28 July 2025
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Reply from Slendertone

We are very sorry to hear that you're not satisfied with your new Bottom Toners. At the moment, the controllers for the Bottom Toners are out of stock, but they will be available again in the coming weeks.
We have received your email and one of our team members will be in touch shortly to provide further assistance.

Rated 5 out of 5 stars

Great toning belt!

I have used slendertone belts in the past and they do work, but you do have to put some effort into it diet exercise etc. I have now purchased the ABS8 belt and I am not disappointed, really good quality item easy to use, also you get follow up e mails with tips on use and healthy meals I'm really pleased with my purchase and would definitely recommend.

21 July 2025
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Reply from Slendertone

Thank you very much for your great review! A healthy diet, exercise and slendertone is our favourite recipe for a strong core and great abs.
The Slendertone Team

Rated 5 out of 5 stars

quick service

22 July 2025
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Reply from Slendertone

Thank you for your 5***** review! We are glad you found our service quick.
The Slendertone Team

Rated 1 out of 5 stars

I didn’t know needed the remote and…

I didn’t know needed the remote and there out of stock!!!!!!

25 July 2025
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Reply from Slendertone

Thank you for taking your time writing us a review. We are sorry the controllers are out of stock temporarily. We will have them back soon. Please e-mail us at info@slendertone.com explaining your issue and one of our team members will be happy to help you.

Rated 1 out of 5 stars

After 2 months of daily use x 2 - no change

After reading all of the glowing reviews I decided to take the 6 week challenge with my NEW Abs 5 belt. I used programme 8 (40 minutes) twice per day religiously for 8 weeks (just to be on the safe side).

My waist measurement before starting was 43 inches and my waist measurement after 8 weeks was 43 inches. Apart from the belt feeling like it was doing some good (abs contractions were very strong), there is absolutely no difference in waist measurement.
VERY DISHEARTENING!!!

4 August 2025
Unprompted review
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Reply from Slendertone

Hello, thank you for the review. We are sorry to hear that you are not completely satisfied with your new device. Please send us an email at info@slendertone.com and one of our agents will be happy to help you.

Rated 5 out of 5 stars
Slendertone logo

Reply from Slendertone

Thank you very much for taking your time to give us a 5-star review! We are glad you are finding our delivery fast and reliable! -The Slendertone Team

Rated 1 out of 5 stars

No customer service

Whilst the product itself is decent. THERE IS NO CUSTOMER SERVICE, SO BE WARNED IF YOU EMAIL THE ADDRESS, TRY THE PHONE NUMBERS OR IN FACT SEND EMAILS.....OR TRY THE CHAT, IT IS ALL NON EXISTANT. I need to send my product back, cost me £100 and now they are just ignoring me. BE WARNED!!

16 July 2025
Unprompted review
Slendertone logo

Reply from Slendertone

Thank you for your review. We are sorry to hear that you are not satisfied with our customer service. While we don't offer phone support, our team is available via live chat and email, Monday to Friday, from 9am to 5pm.
Please don't hesitate to reach out through chat or email us at info@slendertone.com, we will be happy to provide you with a return label free of charge- The Slendertone Team

Rated 3 out of 5 stars

No difference

I thought this would help me but I have been using it for 6 weeks now and there is no difference at all

23 June 2025
Rated 5 out of 5 stars

The quality of the belt is excellent

The quality of the belt is excellent. I have used a different one previously, and they do not come close to this.

15 July 2025
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Reply from Slendertone

Hi Robert,
We are thrilled that you enjoy the quality of our belts!
Thank you for choosing Slendertone.

Rated 5 out of 5 stars

Really easy to use

I like this product for it's ease of use. Once the pads are attached, it's just a matter of use and civet with the plastic pieces until next time. The rechargeable power unit has 10 programs, from 15 mins to 30, and the magnetic fixings make it easy to take off and recharge. The velt gas a low profile compared to similar products and is easy to put on and use under clothes.

14 July 2025
Slendertone logo

Reply from Slendertone

Hi Debbie,
Thank you for sharing your detailed review!
We appreciate hearing how easy it is to use our products.

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