Siemens Reviews 

We bought 4 expensive Siemens kitchen appliances from a French company called Richardson for our Apartment in Nice. We paid for these in full at the start of August 2025. Invoice number 003P250000172.

The items were installed in our new kitchen the third week of August 2025. The microwave never, ever worked! Our kitchen fitter tried it plugged into several other electric sockets and it still did not work. So it was definitely a problem with the microwave!
We called Richardson and at first they just hung up the phone on us. Then our builder called them as he speaks better French than us....they listened to what he had to tell them...they put him on 'hold' and they never , ever came back to the phone.
So we contacted Siemens France and they told us we had to deal with Richardson direct.
We contacted Richardson several more times....no response.
We came back to our Apartment in May 2026 and we re contacted Richardson again. They told us that they do not sell Siemens products any more so they could not help us!
We contacted Siemens France again...they told us we had to deal with Richardson!
So we emailed Siemens Head office in Germany on 15th June 2026.
No response at all from Siemens Head Office.
We have emailed them yet again today......

Absolutely disgusting customer service from Siemens! In fact NO customer service at all.

They advertise themselves as a superior brand. But they are not! How can companies this big get away with treating customers like this. Absolutely appalling!!!

All we want is a Siemens microwave that works!

Lucy from Siemens came to fix our oven today and was a delight. Cheerful, thorough, explained everything.

They came to fix a dishwasher. They promised that it will last years. We paid a lot for the service. The dishwasher died a few weeks later. They came again. Got paid for the service, and offered a new dishwasher washer. They got paid nicely again. Less than a year after and the dishwasher isn’t working again. WTF?

Their agreements are pro-SIEMENS and tie you in for long time they will cat call you with lovely service and offering "BEST" deals but sub-lease to third parties and will have you over a barrel. Nasty and manipulative work I must say. If you value what is your hard earned money don't sign with these fraudsters.

Had bought from Siemens on Amazon (managed by Siemens) smoke detectors (SIEMENS 5TC1292-7 NF Autonomie/Garantie 10 Ans) However, the 10-year warranty only works if the detector is activated less than 12months from date of manufacture. I just received from them 4 detectors manufactured on June 25th 2024 (23 months ago). It does not make any sense

Customer service was shit

when we called them and asked a few questions they instantly brushed us off and just said you will find it on our page but the info we asked about was nowhere to be found. terrible service would not recommend.

Garbage customer service. Had customer down, losing thousands by the hour. I needed a trial copy of software that is a decade old and makes them ZERO money. (They offer trial versions of ALL their TIA Portal.) Their answer was to reach out to a sales person and wait days to hear back. Not an acceptable answer. This companies customer service has fallen off a cliff the last five years. Might as well pay for AB if you are going to be left with ZERO support without multi-thousand dollar service contracts. Use Automation Direct if you want good service and good products.

It was supposed to be a good brand but actually it is a trash. I hope you never have an experience with their engineers . They are absolutely no professional. We booked an engineer to fix my washing machine. Literally he came in with a smell of skunk . He was still under drugs and not responding at all. He didn’t even say hi ! Literally felt like he must be a robot ! He took a pic and sent an offensive report. That was absolutely ridiculous! We have just bought out washing machine paid a fortune!!! It was bad from the first day! Never ever again with SIEMENS!!!!

I hv taken service for gas stove. Technician always point out for replacement of sensor which cost Rs 8000/- After replacement, it work hardly for 2 mth. Many time worker to spoil stove more. Fade up of these people. I stay at kalina and purchase stove worth Rs 1lac fm S l marketing.

Really dissapointed, spent a small fortune on a siemens studio line hob, wanting smart connect, its confusing it says its alexa enabled however the type of hob i have will only receive recomendations not actual commands, as i have frysensor plus and not pro even tho i have paid over £1400.00 for it. Am pissed off to be honest!!! They make these products confusing, and it only takes one slight word to make the product unworkable, i took months researching the before purchasing, how could this not have been made clearer!!!! ..

Engineer fixed my oven that has been broken for years (genuinely). We've had at least 3 engineers (at least one from Siemens) unsuccessfully try to fix it in the past. Also two electricians try to help. So it was used as a storage cupboard. Gavin showed up and fixed it at last! New parts required. Wish all the engineers used their initiative like this. He was really helpful.

I have had two Siemans VersiCharge units. The first one quit working within months. The second one ( which was replaced under warranty) had several issues. The face plate would fall off and the software does not communicate well with my cars. I have had 7 different EVs and 5 different charge units. but 4 different types.
To give a quick comparison, Siemens was the worst performance. If fact it will not even charge a 2023 Tesla Y. For a company that has a good reputation, Siemans should be ashamed of itself for producing a product not fit for the consumer.
One last comment . I tossed mine in the trash and will not purchase another Siemans

I bought siemens expecting long-term reliability. Instead, I ended up with an expensive appliance that started failing just outside the warranty window. When I contacted support, I got polite but unhelpful responses and a repair quote that made no sense compared to the product’s price. For a “top-tier” brand, I expected durability and real customer care. I got nothing of these.

Extremely poor services
Very irresponsible people attending to the complaints even the zonal incharge
No responsibility by the seller
A microwave bought 2 yrs back , already a part replaced by the company within a year and now again a problem which is not being attended for the last 4 mths.
Will never recommend anyone to buy a Seimens product. Never ever experienced such a poor service response by any company.

Called them for a problem to the ice dispenser of my fridge.
They send me a technician saying that they will charge me £109 !
The technician came, identify the problem straight away as it's a common problem! And told me that he have to order the piece to change and will come back in a few days.
After a few days he came back, dismantled the panel of the fridge to have access to the piece to change, went to his van , came back, consulted his tablet and realised that the piece is not available anymore from Siemens and told me that he couldn't do anything but he could try to glue it !!! (It didn't work at all! What a surprise!)
Are we serious? How couldn't he know before coming that the piece was unavailable??? I very much suspect him to come just for collecting the £109 charged from Siemens!!!
He even told me to check on eBay if I could find the piece, thing that I did and found it! But I'll definitely not ask them to come to install it, will do it by myself!!!

Shameful, unreliable and useless!

Be advised! Awful customer care with no loyalty to customers, despite their claims. Huge amount spent on 7 expensive top line appliances.

Issue 1. £2000 wine fridge. 3 months past warranty, display LEDs failed. Senior manager refused to offer more than a 50% discount on part, but must use their repairer at £120 plus part!

Issue 2. Main London showroom told us our devices would show screen animations (beautiful), so chose. None do!

Issue 3. Same showroom told us our 2 ovens could cook with a steam setting. They can’t!

Steer clear!

We have a small hospital, and our order for QC products does not meet their minimum, so they charge additional fee's for this sub par QAP program that they have. They also do not have additional stock at times.

I bought an inox solo deepfreezer with digital screen from Siemens Turkey, which is still in guarantee.
About 2 months ago, it started to change the degree on the screen repeatedly and while the temperature degree changes it makes a beep beep noice which continues 24 hours. At night it is a nightmare to hear that voice once in a 5 seconds. I am not even mentioning its effects on the food stored in the freezer!
I called an authorized service via Siemens Turkey customer relations on November and they came to my house and checked all the possible reasons for this situation but could'nt find anything so the service wrote it to the factory. Today on 13.01.26 they called me back saying " it MİGHT havee been because of the electrical current and they cannot repair it nor give a new device, instead they offered me a deepfreezer with no screen on it." I told them that I paid for a one with digital screen and I want a new one with a screen also. Even though they cannot prove that the defect was because of the electricity, they consist that they cannot give me an equal device in return. @ Siemens if you cannot stand behind what you sell, why do you have guarantee policy which is of no use???

Why can’t I buy my product at the price quoted on the website. I want to purchase a microwave oven but Siemens don’t sell direct and there are specialist retailers they recommend. The stockist list is short and the everyday electrical appliance shops are not recognised when it come to the warranty.
They’ll charge more than the listed price
They appear surprised when you approach them to purchase just the microwave. They’ll then go off to get a quote. But the price is the one on the web site?
Outside of these high end kitchen companies; if you're looking to purchase a siemens microwave or product, it will become harder. Why?

My oven broke at the start of December. Engineer arrived with replacement fan within 4 days. My warming drawer then stopped working. Engineer arrived on Christmas Eve to fix it. They are fantastic!!!