Stoneacre Motor Group Reviews 

18,954
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,798 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing helpful guidance and making the vehicle purchasing process completely comfortable and stress-free. Many people appreciate the attentive customer service, highlighting that team members listen carefully to requirements and ensure a smooth, welcoming environment from start to finish. However, some customers also noted frustrations regarding unwanted follow-up phone calls shortly after completing their vehicle purchase. A few reviewers experienced persistent sales tactics from other teams attempting to push additional maintenance packages and insurance add-ons. Reviewers expressed disappointment when receiving calls regarding these optional extras after explicitly declining them during the initial branch visit.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were cheerful, friendly, and... See more

Service

Clients share positive opinions on service, noting that staff members are professional, timely, and... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Customer service

People report positive experiences with customer service, noting that staff are welcoming, attentive, and... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, pressure-free buying process from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible customer service! we went to renault in Darlington and got help from a lovely lady called Sarah-Jayne. She went out of her way all week to make sure we walked away with a vehicl... See more

Company replied

Rated 5 out of 5 stars

Grest customer experience from start to finish. Nothing was too much trouble. Were able to match a quote I'd received elsewhere. Have used Stoneacre, Hyde many times before always happy with the co... See more

Company replied

Rated 5 out of 5 stars

Looking for a vehicle to meet our needs wasn't easy until we met the sales team. We were guided through the options available by a member of the sales team, which wasn't a lot but after some discuss... See more

Company replied

Rated 5 out of 5 stars

Niall was attentive, considerate of my needs and friendly, he also made a cracking cup of tea. The only thing g that I am disappointed with is the reimbursement I am due has been delayed through no... See more

Company replied


Company details

  1. Car Dealer

Information provided by various external sources

Welcome to Stoneacre Motor Group, we have thousands of new and used cars in stock at our dealerships in England and North Wales


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(18,954)

4,283 reviews in the last 12 months

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Rated 5 out of 5 stars

New Toyota Yaris Excel

Bought my new Toyota Yaris Excel from Stoneacre and the whole process was smooth and stress‑free. The team were friendly, helpful, and kept everything clear from start to finish. No pressure, just good service and a great car at the end of it.

Would happily recommend Stoneacre to anyone looking for a new car.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

New Toyota Yaris Excel

Bought my new Toyota Yaris Excel from Stoneacre and the whole process was smooth and stress‑free. The team were friendly, helpful, and kept everything clear from start to finish. No pressure, just good service and a great car at the end of it.

Would happily recommend Stoneacre to anyone looking for a new car.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, friendly and professional as always from Aston Martin Newcastle team - Joanne, Chris and Paul all spot on 👍

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Made buying a car easy

I'm usually a reluctant customer when it comes to car showrooms, but I have to say the experience here was genuinely professional and pleasant from start to finish.
No pressure, no hard sell, just honest advice and everything explained clearly. Made what is normally a stressful process feel easy. Would happily recommend and would definitely come back again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I have just purchased a used car from…

I have just purchased a used car from Stoneacre Boongate Peterborough, the customer service that received was excellent. They listened to all my needs and they gave some excellent advice.Stoneacre deserve a pat on the back,thankyou ian.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
Good communication
Jeff was very thorough with all details of my new car
Whole team very helpful
Thank you

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!Stoneacre Silverlink

All of the staff were very helpful and guided me though everything ,Steven helped me with the finance documents , Joe and Sofie were helpful with the GAP insurance. Especially helpful was Neil the salesman who's professional and friendly manner made the whole experience very positive.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

The salesman was kind

The salesman was kind, polite & made us feel relaxed, he answered our questions & if he didn’t know the answer he asked another salesperson & didn’t guess

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic sevice

From taking the test drive to driving away in my new EV2 three days later the process was extremely smooth and stress free. Mainly due to the superb services of Katie Sharp.
Thanks Katie

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

As always, excellent customer service from Dave. From giving guidance about choosing my new car he always kept me informed regarding my delivery and answered any questions promptly. I am thoroughly enjoying my new Micra but feel assured that if I have any problems they will be resolved swiftly.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

First class experience .

First class experience purchasing new Vovo XC40 from Stoneacre-Stockton dealership.
Adam my Sales Advisor extremely helpful in all aspects of the experience.
Would'nt hesitate in recommending this Company.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

BYD Grantham

We visited our local BYD dealership in Grantham and have been more than happy with the service we have received. Hayley greeted us and was super helpful organising a test drive. We also dealt with James and Emma who were on the end of emails with any queries we had. No pushy sales tactics. Just taken delivery of our new car and are very happy.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff, we were made to feel very welcome. Paul was brilliant, nothing was too much trouble and he explained everything in great detail. Very happy with the car.Baste on our experience we would definitely recommend Stoneacre.

27 August 2026
Unprompted review

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