Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Our story
Founded in 1954, Arnold Clark is the UK’s largest independent, family-run car retailer. The company started with a single-car showroom on Glasgow’s Park Road, given flight by its founder’s simple philosophy: to offer genuine value for money and customer service of the highest level. Nowadays, Arnold Clark has over 180 branches across the UK – selling over 200,000 cars a year in locations stretching from Elgin to Southampton. With over 20,000 used cars, new cars, nearly new cars, new vans and used vans in stock at any one time, customers can buy their next vehicle in branch or even online from the comfort of home with Click & Collect. The company continues to stand apart from its competitors thanks to its industry-leading ‘Best Deal Guarantee’ – a commitment to offering customers the best used car deals in the UK. Beyond car sales And while Arnold Clark is a name that’s synonymous with vehicle sales, there’s much more to the business than you see on the showroom floor. The Group offers everything that a customer might need for the onward journey, with parts and servicing departments, an accident repairs division, and insurance services. Driving the EV future The company has also significantly invested in EV technology and the future of the automotive industry – launching its own UK-wide, ultra-rapid charging network with over 500 charge points, and acquiring EV charge point installation provider Bumblebee. Since taking these steps, Arnold Clark has been recognised for its commitment and investment in EVs – winning ‘EV Retailer of the Year’ at the Motor Trader Awards in 2022, the ‘Innovation Award’ at the Auto Trader Retailer Awards in 2023 and EV Advocate of the Year at the AM Awards 2026. Continued expansion The Group continues to expand its footprint with a vehicle rental and fleet management operation (Arnold Clark Car & Van Rental and Arnold Clark Leasing), vehicle auction division (Central Car Auctions), security alarm and fire safety provider (Assure Alarms), EV charge point provider (Bumblebee) as well as an industry-leading training group (GTG Training). With five dedicated training centres across the UK, GTG Training provides high-quality training courses and education across a wide range of disciplines, including Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical. Giving back to our communities And while its business operations continue to flourish, Arnold Clark remains committed to giving back to the communities it serves and supports. This is demonstrated through its continued support of local schools, charities, community groups and sports teams through initiatives like the Community Fund and Gear Up For Sport, as well as high-level sponsorships of events like the Kiltwalk. Since its launch in March 2021, the Community Fund has helped over 20,000 organisations across the UK from a wide range of backgrounds. Recognised for excellence Recognised by many industry figureheads over the years, Arnold Clark has received many accolades for its innovative and forward-thinking approach to car sales – including from the AM Awards, Motor Trader Awards, Auto Trader Retailer Awards, Autocar Awards and more. To learn more about Arnold Clark, visit www.ArnoldClark.com Start your searchWritten by the company
There’s never been a better time to upgrade.
Get two years’ free servicing when you buy a used car!
Or, get a home charger from just £549 when you buy a fully electric used car.
Don’t miss out – shop at ArnoldClark.com today!
United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the cupra, lovley car, customer service from start to finish was great.
jack and lauren were great, would recommend arnold clark if looking to buy a car
thank you
ive bought in total 6 cars from arnold clark and ive never had any problem what so ever from the hand over of the car till the next trade in tgey have been very attentive and their after care has been excellent
After having two really bad experiences with previous dealerships where I was sold two dodgy cars, I was honestly so worried about financing another car and didn’t know who I could trust. I was feeling really anxious before I even walked into Arnold Clark.
As soon as I sat down with Marcus, though, all of those worries started to disappear. He took the time to explain everything clearly, answered every question I had without ever making me feel silly, and made sure I fully understood the finance process. From the very beginning, he put me completely at ease.
Marcus went above and beyond to help me get the car I wanted. I know it wasn’t straightforward, and he went through a real headache to make it happen. I’ll always be grateful for the effort, time, and dedication he put in to helping me. He kept me updated every step of the way, so I always knew what was happening and never felt left in the dark.
Not only was Marcus incredibly professional and knowledgeable, but he was also genuinely funny and easy to talk to, which made the whole experience so much less stressful.
Thanks to Marcus, I now have a reliable car that I absolutely love driving. For the first time in a long time, I actually enjoy getting behind the wheel instead of worrying that something is going to go wrong. Knowing that I can contact him if I ever have any questions or problems gives me even more peace of mind.
I honestly can’t recommend Marcus at Arnold Clark highly enough. If you’re looking for someone who genuinely cares, takes the time to help, and goes the extra mile for his customers, he’s the person to see. Thank you so much, Marcus, you’ve completely restored my confidence in buying a car.
Having had less-than-perfect experiences with Arnold Clark in the past, I wasn't sure what to expect this time. However, I'm delighted to say that this experience completely changed my opinion.
From my first enquiry through to collecting my new MG HS, everything was handled professionally and without a single issue. The whole process was smooth, well organised, and communication was excellent throughout.
A special mention goes to Simon Cameron, who was outstanding from start to finish. He was friendly, knowledgeable, never put me under any pressure, and took the time to answer all of my questions. He made the whole buying experience enjoyable and completely stress-free.
The car was presented in immaculate condition, the handover was thorough, and I drove away feeling confident and genuinely valued as a customer.
Credit where it's due—this experience was faultless, and I'm happy to say it has restored my confidence in Arnold Clark. Thank you, Simon, for the excellent service.
This review acknowledges your past experience honestly while giving well-deserved credit for the excellent service you received this time.
I recently purchased my second car from Arnold Clark and the experience was excellent from start to finish. The sales team was friendly, knowledgeable, and always happy to help with any questions. They have a fantastic selection of affordable vehicles to suit a range of budgets and needs. The entire purchasing process was straightforward, stress-free, and completely painless. I would highly recommend Arnold Clark to anyone looking for a quality vehicle and outstanding customer service.
They treat their customers with respect and kindness. Very friendly people
Anton the sales consultant made the whole process easy for me.
A great experience buying a car.
Excellent service from start to finish. No hard sell, timely communication and a friendly down to earth approach. Would recommend anyone visiting MG Sunderland and speak to Luke R.
From start to finish all went well no hiccups and didn't feel pressured in to buying. After seeing several electric cars I made decision and service was great getting feedback and updates prior to commencing deal. Keep up great service 👍
Communication through the journey of getting the car was superb, staffs are well trained and understood the business. I enjoy good customer service from Cameron my product consultant, couldn't be much happier, thanks again
Wrote a few complaints on here about Arnold Clark and having no success with the manager at AC Sefton street Liverpool. AC then reply sorry to hear about this contact our customer service. I have and they totally blank you and leave a message saying we have a high volume of queries (I AM NOT SUPRISED) I have requested a Subject Access Request and they have still not replied or offered Ombudsman details I have also requested. I will now be contacting the I.C.O
Reply from Arnold Clark
Reply from Arnold Clark
Friendly, efficient and knowledgeable assistant made the buying process easy. I was reassured, guided and properly informed throughout. The whole experience was quick and efficient.
From going to arnold clark and looking at cars i wasn't pestered they just let me look round then when I picked out a car they sat me down and explained everything to me no pressure on me to buy the salesperson was first class answered everything to me then left it to me to decide very helpful the staff me you so relaxed it was a great experience thank you arnold clarke I would not hesitate to buy from them again
Reply from Arnold Clark
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.