Arnold Clark Reviews 

191,322
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 22,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, friendly, and professional staff, who make the entire process smooth and easy. Many highlight the excellent service, noting consultants are supportive, patient, and go above and beyond to meet needs without being pushy. The overall user experience, from finding a car to collection, is frequently described as seamless and stress-free, with reviewers delighted by their new vehicles, finding them in immaculate condition and perfectly suited. However, some customers also noted issues with product quality, such as certain repairs, missing components, or cars not being fit for purpose. A few people also mentioned difficulties with communication and customer service, citing long wait times for assistance, being ignored by staff, or problems with complaint resolution and follow-up on vehicle issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting exceptional customer service from staff who... See more

Product

Reviewers mention positive feedback about the product, with many expressing happiness and satisfaction with... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting exceptional support and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a first-class, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish at Arnold Clark in Blackpool. Knowledgable, friendly professional sales consultant - no hard selling and gave us a great price for our old car. Found us a gr... See more

Company replied

Rated 5 out of 5 stars

I had been searching for my dream Car for months but Arnold Clark ensured that the dream became a reality in just two days. My product consultant, Racheal at the Wallsend Silverlink Branch ensured t... See more

Company replied

Rated 5 out of 5 stars

We reserved the car on the Wednesday morning and Ryan, product consultant contacted us to anrrange our visit. He was informative, supportive and not at all pushy. He was reassuring and could not have... See more

Company replied

Rated 5 out of 5 stars

Bought my first car from David Melville at Arnold Clark and it was an amazing experience! David made sure I got a car that suited me perfectly, ensure the process was smooth and easy and made sure I w... See more

Company replied


Company details

  1. Car Dealer

About Arnold Clark

Written by the company

Our story

Founded in 1954, Arnold Clark is the UK’s largest independent, family-run car retailer. The company started with a single-car showroom on Glasgow’s Park Road, given flight by its founder’s simple philosophy: to offer genuine value for money and customer service of the highest level.

Nowadays, Arnold Clark has over 180 branches across the UK – selling over 200,000 cars a year in locations stretching from Elgin to Southampton. With over 20,000 used cars, new cars, nearly new cars, new vans and used vans in stock at any one time, customers can buy their next vehicle in branch or even online from the comfort of home with Click & Collect. The company continues to stand apart from its competitors thanks to its industry-leading ‘Best Deal Guarantee’ – a commitment to offering customers the best used car deals in the UK.

Beyond car sales

And while Arnold Clark is a name that’s synonymous with vehicle sales, there’s much more to the business than you see on the showroom floor. The Group offers everything that a customer might need for the onward journey, with parts and servicing departments, an accident repairs division, and insurance services.

Driving the EV future

The company has also significantly invested in EV technology and the future of the automotive industry – launching its own UK-wide, ultra-rapid charging network with over 500 charge points, and acquiring EV charge point installation provider Bumblebee. Since taking these steps, Arnold Clark has been recognised for its commitment and investment in EVs – winning ‘EV Retailer of the Year’ at the Motor Trader Awards in 2022, the ‘Innovation Award’ at the Auto Trader Retailer Awards in 2023 and EV Advocate of the Year at the AM Awards 2026.

Continued expansion

The Group continues to expand its footprint with a vehicle rental and fleet management operation (Arnold Clark Car & Van Rental and Arnold Clark Leasing), vehicle auction division (Central Car Auctions), security alarm and fire safety provider (Assure Alarms), EV charge point provider (Bumblebee) as well as an industry-leading training group (GTG Training). With five dedicated training centres across the UK, GTG Training provides high-quality training courses and education across a wide range of disciplines, including Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical.

Giving back to our communities

And while its business operations continue to flourish, Arnold Clark remains committed to giving back to the communities it serves and supports. This is demonstrated through its continued support of local schools, charities, community groups and sports teams through initiatives like the Community Fund and Gear Up For Sport, as well as high-level sponsorships of events like the Kiltwalk. Since its launch in March 2021, the Community Fund has helped over 20,000 organisations across the UK from a wide range of backgrounds.

Recognised for excellence

Recognised by many industry figureheads over the years, Arnold Clark has received many accolades for its innovative and forward-thinking approach to car sales – including from the AM Awards, Motor Trader Awards, Auto Trader Retailer Awards, Autocar Awards and more. To learn more about Arnold Clark, visit www.ArnoldClark.com

Start your search

Arnold Clark

Written by the company

We care
At Arnold Clark, our policy is to treat all customers fairly and with the utmost respect, whether in person or on social media. Your opinion matters to us and we always welcome your feedback. Tell us what you think of our service on Trustpilot; what you loved and what we could do better. All of it helps us to improve as a company and to give you the best customer service we can. And, your reviews help other customers, too.
Everything you need for your car
As well as great deals on new and used cars, we also offer parts, servicing and repairs, as well as aftercare products, manufacturer-approved accessories and valeting services. Whatever your motoring needs, we can help.
Arnold Clark Car & Van Rental
Arnold Clark Car & Van Rental is part of the Arnold Clark Group – Europe’s largest independent car retailer – and provides flexible vehicle hire solutions for customers across the UK. Founded in 1963 with a fleet of just 12 vehicles, the business has grown to operate more than 35 rental branches nationwide. Serving customers from Glasgow to London, Arnold Clark Car & Van Rental offers a wide range of vehicles for both personal and business use. In addition to short- and long-term vehicle hire, the company provides tailored rental solutions for businesses, flexible fleet options and dual control hire for learners. Backed by decades of industry expertise, Arnold Clark Car & Van Rental continues to deliver exceptional choice, value and customer service to customers from across the UK and around the world.
Motability
Arnold Clark has been part of the Motability scheme since 2006, and we’re proud to offer Motability advice and deals at all our franchised branches, with a wide range of vehicles to suit every lifestyle.
Helping in the community
As a company we always aim to give back to our local communities and support a number of grassroots organisations. We’ve partnered with charities such as the road safety initiative Good Egg, as well as Cash for Kids and the Kiltwalk.

Arnold Clark Upgrade Event

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191K reviews

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4.7

All reviews

(191,322)

21,658 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the cupra

Love the cupra, lovley car, customer service from start to finish was great.
jack and lauren were great, would recommend arnold clark if looking to buy a car
thank you

23 July 2026
Rated 5 out of 5 stars

After having two really bad experiences…

After having two really bad experiences with previous dealerships where I was sold two dodgy cars, I was honestly so worried about financing another car and didn’t know who I could trust. I was feeling really anxious before I even walked into Arnold Clark.

As soon as I sat down with Marcus, though, all of those worries started to disappear. He took the time to explain everything clearly, answered every question I had without ever making me feel silly, and made sure I fully understood the finance process. From the very beginning, he put me completely at ease.

Marcus went above and beyond to help me get the car I wanted. I know it wasn’t straightforward, and he went through a real headache to make it happen. I’ll always be grateful for the effort, time, and dedication he put in to helping me. He kept me updated every step of the way, so I always knew what was happening and never felt left in the dark.

Not only was Marcus incredibly professional and knowledgeable, but he was also genuinely funny and easy to talk to, which made the whole experience so much less stressful.

Thanks to Marcus, I now have a reliable car that I absolutely love driving. For the first time in a long time, I actually enjoy getting behind the wheel instead of worrying that something is going to go wrong. Knowing that I can contact him if I ever have any questions or problems gives me even more peace of mind.

I honestly can’t recommend Marcus at Arnold Clark highly enough. If you’re looking for someone who genuinely cares, takes the time to help, and goes the extra mile for his customers, he’s the person to see. Thank you so much, Marcus, you’ve completely restored my confidence in buying a car.

20 July 2026
Rated 5 out of 5 stars

Excellent experience – a huge improvement!

Having had less-than-perfect experiences with Arnold Clark in the past, I wasn't sure what to expect this time. However, I'm delighted to say that this experience completely changed my opinion.

From my first enquiry through to collecting my new MG HS, everything was handled professionally and without a single issue. The whole process was smooth, well organised, and communication was excellent throughout.

A special mention goes to Simon Cameron, who was outstanding from start to finish. He was friendly, knowledgeable, never put me under any pressure, and took the time to answer all of my questions. He made the whole buying experience enjoyable and completely stress-free.

The car was presented in immaculate condition, the handover was thorough, and I drove away feeling confident and genuinely valued as a customer.

Credit where it's due—this experience was faultless, and I'm happy to say it has restored my confidence in Arnold Clark. Thank you, Simon, for the excellent service.

This review acknowledges your past experience honestly while giving well-deserved credit for the excellent service you received this time.

17 July 2026
Rated 5 out of 5 stars

I recently purchased my second car from…

I recently purchased my second car from Arnold Clark and the experience was excellent from start to finish. The sales team was friendly, knowledgeable, and always happy to help with any questions. They have a fantastic selection of affordable vehicles to suit a range of budgets and needs. The entire purchasing process was straightforward, stress-free, and completely painless. I would highly recommend Arnold Clark to anyone looking for a quality vehicle and outstanding customer service.

20 July 2026
Rated 5 out of 5 stars

From start to finish all went well no…

From start to finish all went well no hiccups and didn't feel pressured in to buying. After seeing several electric cars I made decision and service was great getting feedback and updates prior to commencing deal. Keep up great service 👍

20 July 2026
Rated 5 out of 5 stars

Wonderful customer service

Communication through the journey of getting the car was superb, staffs are well trained and understood the business. I enjoy good customer service from Cameron my product consultant, couldn't be much happier, thanks again

12 July 2026
Rated 1 out of 5 stars

Wrote a few complaints on here about…

Wrote a few complaints on here about Arnold Clark and having no success with the manager at AC Sefton street Liverpool. AC then reply sorry to hear about this contact our customer service. I have and they totally blank you and leave a message saying we have a high volume of queries (I AM NOT SUPRISED) I have requested a Subject Access Request and they have still not replied or offered Ombudsman details I have also requested. I will now be contacting the I.C.O

9 July 2026
Unprompted review
Arnold Clark logo

Reply from Arnold Clark

Hi William,

Thank you for taking the time to leave a further review.
We're sorry to hear that you remain unhappy with your experience. We can see that you are already in contact with our Customer Services team regarding this matter, and we have passed your review on to be added to your existing case.
Your concerns will continue to be investigated as part of the ongoing review, and a member of the team will contact you directly in due course with any updates. We appreciate your patience while this process is completed.
Thank you for bringing your concerns to our attention.

Arnold Clark Team

Rated 5 out of 5 stars

So easy to buy a car that we wanted

So easy to buy a car that we wanted

20 July 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Graeme!

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Arnold Clark Team

Rated 4 out of 5 stars

Friendly

Friendly, efficient and knowledgeable assistant made the buying process easy. I was reassured, guided and properly informed throughout. The whole experience was quick and efficient.

20 July 2026
Rated 5 out of 5 stars

Buying a car

From going to arnold clark and looking at cars i wasn't pestered they just let me look round then when I picked out a car they sat me down and explained everything to me no pressure on me to buy the salesperson was first class answered everything to me then left it to me to decide very helpful the staff me you so relaxed it was a great experience thank you arnold clarke I would not hesitate to buy from them again

20 July 2026
Arnold Clark logo

Reply from Arnold Clark

Hi Terence,

Thank you for your wonderful review. It's great to hear that you felt comfortable and well-informed throughout your visit, with no pressure during the process. We're especially pleased that our team helped make your car-buying experience such a positive one. We look forward to welcoming you back when the time comes for your next vehicle.

Arnold Clark Team

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